orientaltrading.com Reviews
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Join 14,377+ users reviewing Oriental Trading Company. Read verified ratings and real customer experiences on orientaltrading.com before you order.
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4.5 / 5
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orientaltrading.com Reviews
Read real experiences from customers of orientaltrading.com.
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Sharon Susie Q
January 3, 2026
My Grinch Christmas party was a booming…
My Grinch Christmas party was a booming success! Thank you for so many choices in my purchases. I think I ordered everything you offered. 😆
customer
December 24, 2025
Poor customer service by Teresa
In November 2025 I ordered $70, with tax & shipping, 2 duck groupings of 4 bags. I received the order with a bag change out on the Sailing the Seas grouping. I was looking forward to the shark ducks package but instead received some unrecognizable sea animals substitute. I called and was told they were out of the sharks and it was switched out. I was told they would email me a FedEx label for a “free return” of the Sailing the Seas group and would refund half my order which was $32.99 + tax. I printed out their “free return” label sent the unwanted sea grouping back as requested, the following day. After 3 weeks I saw no refund from Oriental Trading Co. I emailed them their past weekend and the next day was told they would credit my charge card. Instead of what I paid plus tax, I received $26.99 back. I called Oriental on 12/22 and spoke with Teresa. She told me their fine print said the customer might not receive what they ordered due to them getting their product from an outside supplier. “We have no control of what we receive”. She denied them changing out bag groupings (surprisingly it comes to the customer with their Oriental Trading label on the box). Teresa also said “they took off $6” for the return. I explained to TERESA I was told it was a free return. Of course she said it was not and was persistently insistent the cost was on me and elaborate their fine print for the customer might not be able to receive what they ordered. Very dissatisfied customer service especially Teresa.
Shirley Stewart
November 21, 2025
Unauthorized monthly recuring
Unbeknown, I was entered in a monthly recuring charge program. I didn't notice the charge. I requested credit, and it was applied. When I went back to audit mt account, I discovered a charge every month, A 2nd call was placed to remove all charges, this was a dumb move on OTC when Temu & Amazon is available without hassle. Will never order with them again
MarieRose
November 13, 2025
WHAT A CLUSTERED MESS
They have grave issues with their ordering system, as well as warehouse seems to not throughly verify your orders, I didn't get anything I ordered but got someone else's shipment which had my name and address on it. Neighbor said they messed up some of her order as well, missing items and items she never ordered! BIG THUMBS DOWN. I feel sorry for the customer service representatives who did a great job but if I were them I'd be looking for a better company to work for!
Sue Cannon
October 19, 2025
Consistent quality
Consistent quality, prices and inventory. I can always rely on Oriental Trading
Rick
October 15, 2025
Total JUNK
Total JUNK! Everything is ordered for Halloween was total garbage. Save your money. There are dozens of websites and stores that are 100% better.
Brian Greer
October 9, 2025
Ordered a wooden Sunflower to hang
Ordered a wooden Sunflower to hang on front door. It came in a perfect box but looked like it was RUN OVER by a DumpTruck. $30.00 Went to return it and I dont get refunded the $6.99 shipping i already paid. AND i have to PAY $6.99 to ship this POS back..Please people,,, Do yourself a FAVOR. Spend your money somewhere ELSE.. Thank You Brian P. Greer
CHRIS MCALLISTER
October 5, 2025
I HAVE CALLED 8 TIMES TO GET A CATALOG…
I HAVE CALLED 8 TIMES TO GET A CATALOG THEY SAY 5-7 DAYS YOU WILL GET A CATALOG THAT WAS 2 MOUTHS AGO STILL NO CATALOG
CL
September 24, 2025
Signed me up for Customer Rewards…
Signed me up for Customer Rewards Program $15 a month without consent. SCAM WEBSITE
Lisa Tillman
September 21, 2025
I wil NEVER EVER ORDER anything from…
I wil NEVER EVER ORDER anything from this company AGAIN!!! I placed 2 day shipping order for some bracelets for a suicide awareness event. At first, the wrong ahip to address was incorrect, the rep said she updated it. Checked my check order status to only find out, she had not changed the address. Called a second time to verify, stayed on phone with a rep for at least 30 minutes who advised me that there was a glitch, we canceled the order and “replaced” the order w/correct ship to info. Low and behold, after all of the back and forth and confirmation that my order would be delivered in time…..To find out, it was a ghost order and in fact, NO REPLACEMENT ORDER ever placed!!! Needless to say, I was HOT!!!!! No bracelets but Amazon saved the day!!!
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