orvis.com Reviews
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Join 207+ users reviewing The Orvis Company. Read verified ratings and real customer experiences on orvis.com before you order.
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1.9 / 5
Average user rating
207
Total reviews
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orvis.com Reviews
Read real experiences from customers of orvis.com.
Brands may not incentivize or pay to hide reviews.
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Henry Morgan
January 28, 2026
I ordered two items online with Orvis
I ordered two items online with Orvis. Used my credit card and my credit card for payment. Submitted and acknowledged. A few hours later I get an email stating I left these two items in my cart. I call Orvis, no answer. I email them. Hours later get a response your order is good, sorry. I get an email confirming the order at that time. Next day I receive an email that one item is not in stock but they will send the other item. I request the order cancelled and my gift card restored and my original credit card refunded. I request this three times with their customer service (the name customer service with Orvis is a lie, no service) but they want help me. Don't shop at Orvis as this is the 2nd time with Orvis this has happed in the last couple of years. No more Orvis, period.
Ask a Lawyer Is Legit
January 1, 2026
As big as Orvis is and they cannot give…
As big as Orvis is and they cannot give Veterans a bigger discount than 10%? Wow!! Thanks Orvis. I was a huge customer, but not anymore. Thats nice of you all.
HS
November 11, 2025
Great Customer Service, Great Products
I've just called Orvis because a delivery was lost and they were so professional and kind. The agent was able to locate the package and assured me that they could and would send a replacement if I didn't receive the original in the correct time frame. This is an unusual experience in today's customer service! Thank you, Orvis. I will be a customer for life.
dpa
October 13, 2025
Sell things they dont have…
Sold me a product then told me days later it did not ship because they no longer had it.Zero inventory control and just offered a same credit on my next purchase. What nextpurchase after this???? What a jokeTHEN the next day they sent an email sellinga product, I looked immediately and the itemwas out of stock. They have no idea what theyare doing.
Joe Phillips
September 8, 2025
Can't pay online for reserved in store items
Why on earth can you not pay online and pickup in store? What is this the 1990s?!
Grant Crompton
August 25, 2025
Very poor online experience
Online ordered a Sherpa Fleece and a Trucker cap. The Sherpa fleece at the time of ordering showed 4 garments left and the cap had no limitations. This order was to arrive at our son’s house in BC when we were visiting from the UK.Over twenty four hours later received an email stating my order had been cancelled due to items out of stock. Which was pretty disappointing. Obviously issues with either the website, WMS system or the order picking. Either way obviously issues and poor customer service from a website perspective.Since reading reviews this seems to be a regular occurrence. I have stressed that this has made me cautious in ordering anything from I’m the Orvis website.Not my first order in store, quality is very good hence a repeat customer. We’ll not on the website anymore.I hope you have a better experience.
Kyle Webster
July 11, 2025
The inconsistency with regards to item…
The inconsistency with regards to item sizes is ridiculous.
Ann
June 13, 2025
Orvis does not honor advertised pricing
For the second time, (end of May and February, so I know this wasn’t just a one time issue) I ordered something on sale at Orvis. Each time the sale order was canceled with no notice to me, and checking my order history the order said completed, even though it had been canceled.Customer Service told me it was supply issues but the same products were on ‘sale’ on the website at a higher price. They were still in stock just for 20 or $30 more!TLDR: Orvis may advertise a lower sale price, but they don’t honor that price.Update: Orvis put through a charge on my Orvis credit card for a sweatshirt they didn’t have, hadn’t shipped, and were never going to ship! I had to call the credit card company to get a refund of the negative balance.
David B
May 11, 2025
NO LONGER A KANSAS CITY LOCATION
YOUR CLOTHING IS WONDERFUL AND VERY WELL DESIGNED. MY FAMILY HAS SHOPPED AT ORVIS REPEATEDLY OVER THE LAST TWENTY YEARS AND OUR HOME IS FULL OF ORVIS APPAREL WHICH WE ALL LOVE. WHY IN THE WORLD WOULD YOU CLOSE YOUR LEAWOOD KANSAS LOCATIONS?
Mr C Zucconi
March 31, 2025
(TERRIBLE ORVIS RODS)I bought a…
(TERRIBLE ORVIS RODS)I bought a frequent traveller, 9 foot rod about 9 years ago, i've only used it twice. Second time I used it, the second section near the tip snapped. So I rung up Orvis and they informed me my rods did not have A lifetime warranty.I bought this rod thinking had a lifetime warranty,Unfortunately, this rod didn't. This is the last time I'm buying a Orvis product. So before you buy one, get it in writing by Orvis the rod you buyer's got a full time lifetime warranty. OWFUL
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