outlandusa.com Reviews
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2.7 / 5
Average user rating
24
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for outlandusa.com.
Brands may not incentivize or pay to hide reviews.
outlandusa.com Reviews
Read real experiences from customers of outlandusa.com.
Brands may not incentivize or pay to hide reviews.
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Elijah Bradshaw
March 5, 2026
Satisfied customer
I recently ordered a kanken backpack. It was on sale, authentic and shipped really fast.They are an authorized seller for kanken. I recommend :)
Beth Derewal
January 15, 2026
Terrible customer service
Terrible customer service, called and emailed numerous times to return/exchange a Christmas gift for my daughter and have not heard back in 3 weeks. Very disappointing, I would NOT recomend purchacing though this company.
Gabriella Carvalho
December 12, 2025
This store is a complete scam
This store is a complete scam. I placed an order online and never received it. Their customer service is a complete joke. I should have looked at the reviews before making a purchase. If you are considering buying from them this is a sign to go literally anywhere else. Order (#324188)
D House
December 3, 2025
The shoes I ordered did not include the…
The shoes I ordered did not include the original box and the tags were already removed. Also there was no packing slip in the box. I tried calling customer service several times and ended up leaving a message. No one ever returned my call. There return policy states items must be returned in original box with tags still attached. I would not recommend anyone purchase anything from this company. Seems like they try to make it difficult if not impossible to return items. Order #323299
Tom
October 22, 2025
This has to be a SCAM company
This has to be a SCAM company. I purchased an expensive pair of snow boots through this company on Amazon. I received the package two days after I ordered them. I opened the box to find two boots thrown in with NO tags, NO Shoebox (from the manufacturer), No paperwork, NO cardboard protectors inside the boots and ONE piece of tissue paper. One of the shoes was a size 9 and the other was a size 13. Both boots looked USED, which would explain why there was NO SHOEBOX. I immediately called the alleged phone number -- all voicemail - no return calls, a total joke. I scheduled a return on the same day. I have never seen anything like this -- it was clearly old merchandise without any attempt to pretend it was anything different. This company had an 83% score on Amazon -- it should have had a 0% -- whoever is behind this scam operation should be ashamed -- as should Amazon!!!!! DO NOT BUY FROM OUTLAND USA!!!!!
Lily
April 9, 2025
Fast shipping, new product
Saw a lot of negative reviews so wanted to give my own thoughts. I ordered a Rab jacket off their website for a crazy sale. Free shipping, even to Alaska!! They called me to confirm my shipping address because it was different from my billing address. Item arrived 2 days ahead of time and was in great condition. This was a new item, and there was some slight discoloration on the inside, so I imagine this was a returned new product, but that is not an issue for me. I would absolutely purchase again from them given the right sale. Keep in mind: this is not REI! I would not purchase from here expecting to have great return service on my heavily discounted items. Buy from here because you know you want/need the product and want it for a crazy price. For me though, definitely would buy again.
Joe T
March 26, 2025
They promised 15% off on any item with…
They promised 15% off on any item with email and text signup so I signed up. Then I ordered a hat, went to checkout only to find out my hat isn't eligible for 15% off. I found this to be dishonest. I cancelled the order but there is no option to delete my account. Unhappy non-customer now.
Happy Customer
February 9, 2025
Not sure where all these bad reviews…
Not sure where all these bad reviews are coming from. I’ve ordered from Outland twice and got great deals with fast shipping. I’ll keep shopping there.
Dave Vinci
January 15, 2025
EXCELLENT EXPERIENCE
EXCELLENT EXPERIENCE. I ORDERED 2 CANADA GOOSE EXPEDITION JACKET'S. THEY ARRIVED IN 3 DAY'S. EXCELLENT CUSTOMER SERVICE & AMAZING LOW PRICES. THEY SELL 100% AUTHENTIC ITEM'S. I GOT MY JACKET'S CONFIRMED BY THE CANADA GOOSE STORE THAT THEY ARE 100% AUTHENTIC. DON'T BELIEVE THE BAD REVIEWS YOU MIGHT READ. THIS COMPANY IS 100% LEGIT AND HAVE THE BEST QUALITY & BEST PRICES.
Dominick Cugno
December 4, 2024
Was Great For Me!
So I wanted to buy a Canada Goose coat for the wife for Christmas. I read good reviews for Outland and read some bad ones. After calling Canada Goose and verifying outlandusa.com was an authorized retailer for them I gave it a shot. I can post my experience only. I ordered December 2nd. Didn’t see a change in order status but did get an order confirmation. I called December 3rd and left a voicemail for customer service. Within 5 minutes a very nice young lady called me back to tell me she sent me an email with a tracking number and it had shipped on the second. The same day I ordered it! The Only drawback was the site itself didn’t send me an update. Got the package today the 4th. I am so glad I gave them a shot ! I got the Lorette Parka with the fur hood for 25% off the full price of $1475.00. (Signed up for code don’t work on already discounted coats) So the final cost was $1121.25. There was $28.38 shipping insurance. (Happy to have it.) So total coast was $1149.63. That same coat on Canada Goose is now called Lorette Heritage and is $1775.00 plus tax ! A savings of about $775.00. (Good for me I’m not rich lol) Now the coat is authentic and brand new. A color I wanted which was graphite. (Everyone has black.) Now Canada goose did tell me it may be last years color but it would be brand new and it was. They said Outland buys in bulk from them. So all in all my experience with them was so awesome I had to leave a positive review. Thanks for a smooth cost savings purchase !Edit 12/22/24. Forgot to mention after receiving it just for peace of mind brought it to Canada Goose store. Guy took one look at it and said this is one of ours. Older ladies coats have smaller badge and not as clear as larger badge because they are smaller. He even gave me a Canada Goose hanger, garment bag and packed it in nice Canada Goose shopping bags so it’s way nicer than wrapping it. He was so nice I bought a beanie hat for her at the store. $250 🤣
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