overstock.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 2,121+ users reviewing Overstock.com. Read verified ratings and real customer experiences on overstock.com before you order.
Related articles
1.2 / 5
Average user rating
2121
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for overstock.com.
Brands may not incentivize or pay to hide reviews.
overstock.com Reviews
Read real experiences from customers of overstock.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Louie
February 2, 2026
Ordered from their website
Ordered from their website, they confirmed it was shipped then after months i filed a complaint with the better Business Bureau. Overstock claimed they didn’t get the order and it must’ve some other company. Didn’t explain their confirmation. Don’t order from them.
Daniil Vlas
January 27, 2026
Good stuff!
Good stuff!
Amy Kelly
January 26, 2026
Shedding, loose strings, uneven & discoloration in several places
Shedding, loose threads, doesn’t look like photoWORST CUSTOMER SERVICE I CANT LIFT IT TO RETURN IT AND I AM AN OLD LADY ABD THEY DONT CARE! They should have had it picked up and they were going to charge ME A FEE and so instead they talked me into a 15% discount to use in the future…I never got it and won’t use it away because I’ll never EVER ORDER FROM THESE PEOPLE AGAIN. They were going to make me take it to UPS and then we’re going to charge me to re stock it. Are they serious???BUYERS BEWARE!! They don’t stand behind their product and their actions are NOTHING SHORT OF UNCONSCIONABLE
Janet
January 26, 2026
Unacceptable service and return policy
I purchased four barstools that couldn’t comfortably hold a person over 110 pounds. That’s not my family. They arrived five days late and once I put one together and realized they wouldn’t work. I called right away about returning them. It’s been over a week and I just received an email saying that I needed to send them back at my own cost. I wouldn’t trust this company to purchase anything ever.
Marsha Brunswick
January 25, 2026
I ordered a 3 tiered console sofa table…
I ordered a 3 tiered console sofa table for $127 with 3 drawers. One of the drawers whatever we do, the parts dont fit at all, and this is the large drawer on the left side. Its been assembled and did not send us the new part as it is out of stock! They cant do a replacement either! They wanted to give me a $25 credit and I'm like nope, its assembled and they want me to box this up like nope!
Dina Guzzardo
January 25, 2026
⭐️ 1 STAR
⭐️ 1 STAR — WORST CUSTOMER SERVICE EXPERIENCE I’VE EVER HADI will never do business with Overstock.com again.I purchased lighting totaling about $600. When it arrived, the product was the wrong size, so I did what any normal customer would do — I returned it. First insult: they charged me $50 just to return it. Fine. Annoying, but whatever.Here’s where it goes completely off the rails.After the return, I realized the credit card used for the purchase no longer exists. I had canceled that card due to fraud. This is not unusual in 2026. Happens all the time. I contacted Overstock and asked for a check or alternative refund method.Their response?No. Too bad. Tough luck.The customer service rep literally told me the only way I could receive my refund was through the original payment method — a card that no longer exists — and that there was “nothing they could do.” I asked to escalate to a manager. She refused. Told me the manager would say the same thing. Wouldn’t transfer me. Wouldn’t help. Just shut me down.So I tried email.I emailed them over 10 times.Every. Single. Email. Got kicked back.Then I tried calling.Over.And over.And over again.Each time I was told, “Your call is important to us” — followed by wait times of 90 minutes to TWO HOURS. No callback option. No resolution. Just endless hold music and corporate lies.This is hands-down the worst customer service I’ve ever experienced. It feels intentionally designed to make you give up so they can keep your money.And let’s talk about the products:The photos are deceiving, the quality is cheap, and what you get looks nothing like what’s advertised.Overstock has completely gone downhill since merging with Bed Bath & Beyond. Whatever competence they once had is gone. This company is a shell of what it used to be.Buyer beware.If something goes wrong — even something totally reasonable — you are on your own. They will take your money, hide behind “policy,” and make it nearly impossible to reach a human being who can actually help.I’m done. Never again.
Alicia Phoenix
January 21, 2026
NOT THE COMPANY IT ONCE WAS
NOT THE COMPANY IT ONCE WAS! I recently purchased a mirror that ended up being sent to the wrong address because of a system error. Even though I notified overstock of the address glitch within several hours of placing the order, a customer service agent told me she could not change the address label. I then requested a cancellation of the order. Three days later, I received an email stating the item had shipped. The following day, the item was delivered to an incorrect address, which is in a completely different state. This order was shipped three days after I placed it. Overstock refused to do anything about this situation. A customer service agent told me as far as they were concerned, they completed the order as it was sent to the address I put on the shipping label. Even though I explained numerous times I put my current physical address on the label, and the system switched it, the agent said there was nothing that could be done. So I was expected to take the $200 hit or I could pay $130 to have FedEx pick the item up and return it to overstock.comI used to love overstock.com. I started buying from them back in 2000, very shortly after they became a company, and I have ordered thousands of dollars of merchandise over the years. Even though it has been a few years since I placed any orders through overstock.com, I expected similar service to what I had received with previous orders. I did not get this.Because of the specific details of what has happened with my recent order, I I will NEVER purchase anything from overstock.com again.
Kai Roebuck
January 20, 2026
Scam City, No Accountability
I ordered a recliner for my 5 year-old. Took the day off work to make sure I was home for the delivery. The day goes by and I happen to check my email and it says the chair was delivered. I live in a secure building so I knew they had left the box outside without buzzing my unit. Sure enough, there was a picture of the box left outside the building as "proof of delivery." I go to retrieve it and it's nowhere to be found. The package had been sitting out there for hours. I called and called and kept getting the runaround. I emailed and got no response. How is it a successful delivery when you don't even bother to knock or ring a bell to a complex? How is that acceptable? I'm still waiting on a response from these people. It's been months.
Jacquelyn Willingham
January 19, 2026
Buyer be aware!!!!
Buyer be aware!!!!Their return policy is unjust and unfair. Over the years I've placed several orders with Overstock.com without a problem, no returns. For the first time an return was necessary, they gouged me with 20% deduction from refund. I no longer want to do business with Overstock.com or any of it's affiliates'.
TANICE E.
January 17, 2026
DO NOT order from this company!!
DO NOT order from this company!!! Overstock used to be a good company, but no longer. I ordered a rug that was so cheap(didn't look anything like the picture) and they are charging $25 to return it. From now on I will order from AMAZON.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).