paiskincare.com Reviews
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3.2 / 5
Average user rating
36
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for paiskincare.com.
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paiskincare.com Reviews
Read real experiences from customers of paiskincare.com.
Brands may not incentivize or pay to hide reviews.
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Lottie
January 22, 2026
Sensitive Skin 🌟🌟🌟🌟🌟
I've always had slightly sensitive skin but shortly after turning 40 it turned really sensitive! I tried multiple skin care ranges and I had a reaction to all of them. I came across Pai from an advert on Facebook and after filling in a help form with a picture of my poor red reactive face I received a reply from Katya and a plan to try and sort my face out.Its been 3 months now and my face is finally happy again...no more redness or reaction. The products are not greasy and thankfully do not make my face break out. I have found Pai to be great from a customer service point of view as well they have always been quick in replying to emails and when I had an issue with a pump on a product a replacement was sent out immediately.Only a couple of niggles is that the moisturiser is in a lovely bottle however it is a plastic bag in the bottle which isn't ideal. The products are expensive and there always seems to be an offer on for a free product over a certain spend amount...it would be great if they just lowered the prices a bit instead of the free product offer that you might not even use.Anyway these are minor points and I'm just grateful to have a skin care routine that my face is happy with. Thanks Pai 😍
Veronica
December 16, 2025
Speedy service
I bought Rosehip oil and it arrived the next day - speedy service!
customer Susan Berry
November 13, 2025
One star is far too high
One star is far too high, I’d like to give them a minus. Purchased a cream from Pai because they claim their products are for sensitive skin and they’re supposedly “there for you” if you need help. I had a very severe reaction to the cream in question and weeks later my skin is still not healed. I contacted Pai immediately, explained everything and sent photos. They asked me to return the product to them to investigate it and said they would give me a refund. Over two weeks later and I had heard nothing from them. I contacted them and after sending them the tracking number for the return, again, they refunded me. No mention of my reaction, no explanation as to any testing of the cream I’d returned, was there a mistake in the formula? Who knows, I doubt they’ll contact me ever again, they simply do not care. Disgusting.
Jade Edwards
September 9, 2025
Fast delivery!
Ordered products the evening before and they arrived by the next afternoon which I was not expecting! No issues with any of the products contrary to other reviews.
Mrs Burgham
March 16, 2025
Shower care
Purchased the new body wash and in shower moisturiser. It’s okay-nothing wrong with it but just underwhelmed really. Fragrance is ever so slight but I didn’t find it pleasant. The new in shower moisturiser didn’t feel to do anything really. Slightly disappointed.
Elizabeth
January 5, 2025
Worst packaging ever - lost two fingernails!
Ordered the Instant Kalmer Serum and the Rosehip Facial Oil for my sensitive, rosacea-prone skin. The facial oil seems very good, and I think the serum will work for me too, but I have a big moan - the impossible, terrible packaging! Unlike every other skincare product I've ever tried, Pai packs its products in horrible, thick, coarse cardboard that is just like the stuff that huge Amazon boxes use. Not only is the cardboard very offputting, because it's not exactly the texture I'm hoping to achieve, it's also packaged in a counter-intuitive manner. Instead of easy openings at the top and bottom of the carton, Pai packages open at the side, and you have to prize open the thick cardboard and manoeuvre the lotion out sideways, which is a real nuisance. I lost fifteen minutes and two fingernails doing this! Unless the serum turns out to be a miracle worker I shall not reorder, as I don't fancy the hassle of opening the package. Why can't they use thin, card containers with sensible top and bottom openings, like everyone else? What are trying to achieve with their nasty, frustrating cardboard puzzles? Beats me.
Lauren
January 3, 2025
A lovely lightweight sunscream for my…
A lovely lightweight sunscream for my face that doesn't make my face look white and pasty. Thank you Pai x
Tricia Wages
October 24, 2024
Great Customer Service
They offer an over the phone consultant who listens to your skin concerns/issues and helps you to find what products will help with no pressure to buy any or all of it. They actually listen to you. And everything I have ordered has worked well with my sensitive skin. It is pricey but does last a long time and I feel it's worth it. I honestly can't remember when my first order or my consult was, so I put May 1st. I've ordered a few times with them, the latest being through their Amazon store.
Lianne Johnston
October 16, 2024
Long delivery
I really do like Pai skincare products especially the featherweight eye-cream. The only problem is the delivery - Pai really needs to choose a different courier service. Once it was delivered to a random shop instead of my home address and all the other times I have ordered it’s taken almost 14 days to receive the products. This is too long in my opinion, especially when you’re delivering within Europe.
Rinske De Haas
August 6, 2024
Terrible delivery
Im a fan of Pais products but the delivery is really bad. My first order never arrived. I orderd again and it again didnt arrive. I found out it was dropped at Some random store. Had to drive 30 minutes to find it there. Not worth the hassle.
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