palmettostatearmory.com Reviews
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4.4 / 5
Average user rating
3198
Total reviews
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palmettostatearmory.com Reviews
Read real experiences from customers of palmettostatearmory.com.
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Miriam Bailey
February 7, 2026
Venessa was awesome—patient
Venessa was awesome—patient, clear, and made me feel like a priority. She carefully presented every option and shared her positive outlook. Great experience.
BSVN
February 5, 2026
First experience: lack of communication, convoluted messages, erroneous human data entry, lead to my order being canceled.
I placed an order using a dealer with an FFL, that was down the street and is highly reputable in my area. I was contacted by PSA and informed that they are on their list of FFLs to do not do business with. I was directed towards their preferred FFL holders, where most of them could not be found on Google maps, and the addresses associated with them, went to sketchy looking houses on dead end streets, sketchy looking businesses, some of which I have drove past numerous times wondering if they’re even open. Either way, after trying to update my address by emailing the original person who contacted me, calling and speaking to an actual person who reviewed the list with me and entered the information, and doing it through the automated customer service, where I updated the delivery information…, it still never got corrected…, and ultimately got canceled.Most of my emails went without response, and at some point my password stopped working and I couldn’t get into my account. As of now, I have money tied up into an order that one person is saying is ready to be shipped, while emails are saying it has been canceled. I did not get a great first impression working with them.
Notthebestcare
February 5, 2026
Find another online store!
Pretty poor experience buying almost $1,500 worth of firearms and ammo from this company. I absolutely would never purchase from them again. First, they had a major glitch with their online system. Imagine checking out online with your full order, but upon hitting the final purchase button, it runs your credit card for 1/3 the amount your agree to purchase and removes 2/3 of the items from your cart. It doesn't say "those items are no longer available" and let you decide if you still want to buy from them, it decides for you. Then I waste time calling customer service which results in directions to reorder two firearms that were affected by the above issue. Done. OK, things happen, nut now it's resolved. Nope! They charge me for both, and then days later send me a cancellation notice for 1 of the 2 guns. I call again and tell them "just cancel both" because now I would need to go to find the cancelled fun elsewhere, go to two different FFL's, and pay for different background checks. The answer "well, it's been too long for us to cancel the order" - But I called you immediately after you cancelled on me - "um hmm." I will never be purchasing from them again and recommend you don't waste your time unless you like turning online purchases into customer service nightmares.
Matthew Morris
February 4, 2026
Sent a non operating item with no return possibilities.
I ordered a third party pistol from PSA and was under the assumption that it would fire when I received it. I picked it up from the FFL, took it out and it would not fire. Discovered the firing pin was broken. Called customer service and was told that I should have received a working firearm and to send pics in of the issue. I could have returned it had I not transferred it to myself from the FFL. How does one know it works till you fire it, and to do that I had to transfer it to myself. I sent in the pics and was told that Palmetto will have nothing to do with it, and to contact the manufacturer. I did and was told that the weapon was to old to have parts for it. I again called PSA and the customer service reps are very nice, but was again told nothing they can nor will do besides offer me a $25 refund. In total I called PSA three times and twice was told that I should receive working items, of which I agree with. I now have an old paperweight due to not being able to find a firing pin. PLEASE check any used weapon purchased from Palmetto. All they had to do was fire it one time prior to sending it to me and all of this would not have been an issue. Customer service reps are polite, but the rest of the situation sucks. I would love for a rep to contact me with an actual solution not the "We are not responsible for third parties" jargon. The one that gets burnt in the end is the user who trusts the company they purchase from. Poor service in this situation.
Dev
February 3, 2026
They only shipped half the order
They only shipped half the order and when I finally got ahold of someone they offered me $25 which is nowhere close to what it would cost to replace what was missing
James Powell
January 22, 2026
I brought a gray gun they sent me a…
I brought a gray gun they sent me a black gun and then blamed me for sending the wrong gun
AJ
January 18, 2026
Room for improvement
3 weeks FINALLY a Reasonable Reply! Was that so hard ?Thank you
Circa
January 18, 2026
Excellent American company
Excellent American company. Their actual PSA products are top notch and their sale prices are unbelievable. They ship quickly and are a great place to do biz
Bill engvall
January 15, 2026
Called customer service to find out why…
Called customer service to find out why psa wouldn't allow me to place orders and was told the people in finance would look into the issue and get back with me. That was 2 weeks ago. Heck with psa. Just trying to spend money lol.
Jeff A
January 8, 2026
Last time I use Palmetto State Armory
First, getting in touch with customer service was a joke. they did not call me back or reach out after i sent emails and contact forms from there website. I decided to calI. The Item I purchased from them was a flat faced trigger and what I received from them was a curved trigger in the flat face trigger packaging. I asked them to replace the incorrect part with the right one I paid for. I was met with silence. I received an email saying, "Thanks for your response at this time I do show that this isn't a PSA product so I can offer you a credit for the incorrect item per our policy" I have the receipt and website image of the trigger I purchased. what?? credit?? why not replace with the correct trigger I paid for, or at the least refund me my money?. I see this as a scam of sorts. I have not heard back as of today. Let me also say I was a customer of 12 years.meanwhile the boilerplate of the customer service email says...If this is item not manufactured by Palmetto State Armory or our sister companies a refund must issued.it says it right there...wow1-15-2026I called customer service to talk about the RMA they sent me with no directions and Palmetto State Armory has still yet to define what the terms will be. I originally asked for a return or replacement of the part I originally ordered. I was told by customer service in writing that I will only be allowed store credit. That was not good enough for me since I was in the window for a full return per Palmetto State Armory Policy. Let me say, the phone call I had today with customer service was even more horrendous. absolutely disgusted with Palmetto State Armory.This could have been avoided with a simple phone call, Yet I was forced to follow up with Customer service and the person was extremely rude. I will just take the loss and in turn i will let everyone know about my terrible experience with Palmetto State Armory.
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