papajohns.com Reviews
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Join 154+ users reviewing Papa John's International. Read verified ratings and real customer experiences on papajohns.com before you order.
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1.8 / 5
Average user rating
154
Total reviews
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papajohns.com Reviews
Read real experiences from customers of papajohns.com.
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Charlie Watson
January 7, 2026
Took 2 hours to get my pizza
Took 2 hours to get my pizza
Kristi Powell
January 7, 2026
This. Is. The. Worst. Customer. Service. and Corporate. B.S EVER!!!!
I have never experienced service this bad in my life.I spent over $25 on a pizza order and tipped. I live in a small 1,000-square-foot home with two large, loud standard poodles who lose their minds when anyone comes near the door. The driver claimed she knocked loudly and called. That simply did not happen. If someone so much as breathes on my porch, my dogs announce it to the entire zip code.When I called the store, I spoke with a man named Derek who was argumentative, dismissive, and disrespectful. He made it very clear that he believed I was wrong and offered no apology, no solution, and no accountability before abruptly ending the call.Let me ask the obvious question:Why would I spend $25 plus a tip on a pizza, then fail to notice a delivery attempt — especially while sitting inside a house with two barking dogs — and then have to call the store myself to track it down? That makes no sense.I then contacted text support — useless. I called customer support and spent an embarrassing amount of time trying to resolve this, only to be told the general manager would contact me today. I waited. No call came. So I called back, only to be told that my complaint had already been closed by the store manager.Closed.By the very store I was complaining about.With no resolution, no replacement, no refund, no apology — nothing.All I got was two hours of wasted time, cold pizza, and an all-around miserable experience that cost me money and patience.What is the point of Papa John’s customer feedback system if stores are allowed to close their own complaints without corporate oversight or customer consent?I am 57 years old and have worked in customer service for over 30 years. If I was treated this dismissively, I can only imagine how college students and others are being handled — especially given this store’s proximity to ETSU.I will not order from this location again, and I will not stay quiet about how poorly this was handled.
Customer
December 24, 2025
Papa John’s new call center order…
Papa John’s new call center order taking is the dumbest thing they’ve ever done. I switched to any other pizza options since they did this
Pat Gladin
December 8, 2025
No had on gloves, no one had a hair net or beard net. No one acknowledged me when I came in the door. I had to order in person because no one answered the phone. No chairs were available to wait.
The girl that waited on me was friendly.
Calum Melrose
November 9, 2025
tastes absolutely terrible
tastes absolutely terribleit was delivered in a timely fashion but jesus christ no customer support price or delivery wait is worth that awful flavour
Joseph Z
October 24, 2025
Papa Johns cuz the…
I was a big fan of Papa Johns cuz the flavour of the pizza is what I like. However, recently, when I order it, I found that they dont have the good quality as before, one of my pizza's source was sour and the dough is rough. Also the deliver time is toooooo looooong. I hope you guy will pay attention to that and hope you guys do that well in the future
Insquin
October 8, 2025
Their pizza is underrated
Their pizza is underrated. It doesn’t matter when I visit their branches, in the morning, afternoon or at night, the pizza is always hot and fresh, the crust is soft and the garlic sauce is addictvie. Delivery time can be slow on weekends though. tHAT’S WHY I prefer just hanging out with family or friends and going there.
Duong Van Nguyen
September 25, 2025
Garlic sauce
Papa Johns makes solid pizza and I always go there with my family every weekend on Saturday. It’s kind of our tradition already, their dough tastes fresher than most chains. Their garlic sauce is addictive, I could eat it with everything. Sometimes the toppings feel a bit sparse, though, which can make the pizza feel overpriced. But overall, it’s still better than most other pizzas I’ve tried. I wish I knew their recipe and how to cook exactly the same pizza as papa johns. As a big fan of the brand, I even purchased some of their stocks to support them.
Musa Yaser Shareef
September 24, 2025
The app
I downloaded the app then placed an order for a large pizza looking at checkout for a promo code option but for some reason it was on the home screen at the bottom. Then after all this I order it at 7 40 pm UAE time it arrives at 10 pm. While I am waiting for the pizza a 15 day valid code pops up expired in June and it is September. I call customer service twice at 8 40 pm after waiting an hour after I ordered the place is 5 minutes on maps BTW. They had said it was cancelled I went to bed and a random number is calling me with the pizza at 10 04 pm. I tried explaining to him but we were confused as each other his timeline was 15 minutes. In the end we got cold pizza. Horrible papa John's
Pattie
September 19, 2025
I love papa John’s pizzas however…..
I love papa John’s pizzas. That being said I ordered a pizza from a papa John’s in Springfield Ohio for delivery as I was at work. Keep in mind I was literally 5 minutes down the road from the papa John’s I ordered from. I waited almost an hour for my pizza. At least 20 minutes or more after it said it was ready before it was delivered to me. I wasn’t aware that it was door dash that delivered for them. Apparently from the many pizza boxes in the back of the delivery drivers vehicle (I watched him sort through them for almost 5 minutes before he brought it in to me) he had waited until he had several orders before delivering to make it better for him and to make more money. In doing so my pizza was basically cold and disgusting. So I won’t be ordering papa John’s again. It was a lot of money and I don’t care how they deliver their pizzas because I pay for that service but I want my pizza in a timely manner and hot. I’ll spend less at other pizza shops anc get my food hot.
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