partycity.com Reviews
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1.6 / 5
Average user rating
313
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for partycity.com.
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partycity.com Reviews
Read real experiences from customers of partycity.com.
Brands may not incentivize or pay to hide reviews.
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Brittany Armstrong
January 11, 2026
Customer Service Nightmare
Heads up to anyone shopping at Party City Langley - bought my child a child size Grinch Costume earlier this week. Got it home and took it out to find a large adult size costume with completely different writing (see pic) inside the bag. Frustrating but no big deal and went to take it back today for a refund. The “store manager” argued with me for about 20mins that he wouldn’t refund me for their incorrectly packaged item. Specifically told me it was my job to open the packages and make sure I was getting what the package was labeled as. He wanted to give me store credit - which after not apologizing and offering to refund (standard good customer service) I said no because I honestly don’t want me money tied up on a store credit I don’t need. Finally after pressing him over and over for a refund (about 20mins back and forth where he acknowledged the item was incorrectly packaged but it was my problem for not opening the package and checking) he did give me my refund, but only after being snarky and rude towards me. Moral of story - buyer beware at party city and this scammy behaviour and their awful customer service.
Maria Andersen
December 3, 2025
Fake fake fake I was blocked so the…
Fake fake fake I was blocked so the .com party city don't exist or something strange is going on there .Ca I think it was I actually could see so NOT the same ...
KAZZA B
November 13, 2025
Images are Ai and not real.
The images they put on their website are all AI the product I ordered looked like thick woolen knit, when it arrived it was like a sweatshirt, with a woven print on it.... nothing like the photo at all. I was gutted as it was expensive, which was why I thought it would be good quality. I paid £35 pound for something that in their words were a cosy knit mini hoodie.... the word says KNIT it wasn't it was cheap sweatshirt material.
Ai Linh Linh
October 15, 2025
Bad, pricey quality balloons
We purchased 12 helium balloons 2 days before Thanksgiving day. And on the main event day (Thanksgiving), 3 of the balloons already fell off on the floor. The quality is bad and pricey. Would not recommend this place.
Maya
July 29, 2025
Awful
Awful. The hair spray didn’t work and just made a mess, terrible stock of items and never a good place to look, it smelled like smoke and it looked disgusting not coming back.
Meredith Muizers
March 29, 2025
They say everything is being shipped…
They say everything is being shipped but will not answer emails and NOTHING has been shipped. I tried checking for reviews prior and didn’t see anything but now Im seeing the reviews.
Michelle
March 11, 2025
No wonder their going out of business
No wonder their going out of business. The advertise a stand here for $10 and charge me $31 . on top of that they charged me full price for almost everything even though it was supposed to be 75 to 90% off . Tried calling customer service and they kept hanging up on me . Finally Contacted customer service they just gave me a runaround and refuse to help me . Scam artists.
Sajad Mahmood
March 2, 2025
Worst experience coming here
Worst experience coming here. Came to pick up balloons for my son’s birthday on behalf of my wife, while trying to find our balloons while a supervisor by the name of Brooklyn got annoyed and started showing attitude. After they had made a mistake on our order, they did not want to rectify the issue or take accountability for anything, instead Brooklyn started making snarky remarks under her breath and everytime I tried to call it out she showed more attitude. She got so angry at one point she popped one of the balloons out of frustration, never will I return here and bring any further business to such angry and negative people.
Christine Petric
February 13, 2025
Trusted store for decades
Never had an issue shopping here ever. Great place to if you need party or costume supplies. Recently the cashier found solutions for my specific requests I never would have thought of on my own. Very helpful
Edwin Mattson
February 13, 2025
The lady at the register wasn't very…
The lady at the register wasn't very friendly. I had to make a return for something I bought the day before and she almost didn't accept it....
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