partypieces.co.uk Reviews
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Join 6,653+ users reviewing Party Pieces. Read verified ratings and real customer experiences on partypieces.co.uk before you order.
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3.5 / 5
Average user rating
6653
Total reviews
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partypieces.co.uk Reviews
Read real experiences from customers of partypieces.co.uk.
Brands may not incentivize or pay to hide reviews.
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Bryony Lester
March 19, 2026
Missing Item and No Refund
Ordered a personalised Elf on the Shelf in November 2025, never received the product and had no response chasing the order or to requests for a refund. Over £30 stolen, would give 0 stars if possible
Tina Fagbohungbe
February 25, 2026
******BUYER BEWARE**********
******BUYER BEWARE**********I believe that a lot of the 5* reviews on here are fake. This is a truly awful company, like a sheep in wolves clothing. Don’t be fooled by the bright colours and the promise of next day delivery because you will be disappointed. SAVE YouR time, energy and money and pay a little Extra to a more reputable company. Not only will party pieces ruin your occasion, they will also try to get away with not providing a refund for the catastrophic failure to deliver the product that you have paid for. DO NOT TAKE THE RISK, AS YOU WILL BE BITTERLY DISAPPOINTED. My 3yr old balled her eyes out as they failed to deliver her balloon and banner, truly disgraceful company.
Laura Broadhead
February 13, 2026
Awful company
Awful company. Balloon I ordered was terrible. Paid over £50 for a 3 balloons, the main one looked like my 3 yo had stuck the stickers on and I also had to go to card factory to replace 2 additional balloons that were flat on receipt. Logged a ticket for help sent lots of evidence and heard nothing they closed my complaint twice without even responding. Do not buy anything from them.
Stuart
January 5, 2026
Good customer experience
Had issues with one delivery and they went out of their way to make amends thank you for your service . Ballon quality was good and long lasting for the price paid it was worth it .
Andrew Lamb
January 3, 2026
Ruined a 9-year old's birthday
Ruined a 9-year old's birthday Placed an order for a personalised cookie cake for delivery the day before the birthday-girl's party. Cake did not arrive on the day and when I phoned the following day, I was told by somebody in the office that she would check with the bakery on the status of the order. Never heard back and no cake ever arrived. No apologies offered and the refund (which needed to be requested by email) took over 2-weeks. Reading reviews it looks like this issue is not unique to me. Avoid at all costs if your order is date-sensitive. :(
Kate Bradford
December 12, 2025
Balloons delivered too late for 80th birthday party
I ordered £150 worth of balloons for my dad's 80th birthday party, to be delivered on Saturday 6th December. Only 1 box of 3 delivered on this date and the remainder came too late.No response to my emails.No apology.No refund.No more business from me!Avoid this company if you need items for a specific date/special occasion as no recourse. What other company has a ticketing system just to shelve complaints? Says it all really...
AS
November 11, 2025
Order never came
I have made an order about 3 weeks in advance to arrive on the specific date. My delivery never came and after I filed a complaint, and tried contacting customer support they have had no information on when will my order arrive. Naturally, as I needed my order on the specific date I have filed for a refund which I am still waiting on. Very poor experience.
Angela Woods
November 8, 2025
Do not use
Do not use, this company do not deliver on time and bearing in mind their business is special occasions, that is a joke.
Jane Vodden
November 7, 2025
Total robbery
I placed an order on October 23. When it didn't arrive in the expected timeframe I emailed asking for information, and they sent a link so I could open a 'ticket' complaint through another company of theirs, Teddy-Tastic. As of today, November 7th, I have had no delivery, no explanation, no refund...basically they appear to have robbed me! Please do not use this company. I even checked back yesterday and my 'ticket' had been deleted, so I opened a new one. Not holding my breath.
Catherine Goode
September 1, 2025
Great company with quality products
Every year I order a personalised banner for my daughter’s birthday. The banners are of such good quality and have let them all to hang them up at her 18th or 21st. I have never had any issues but on the one occasion I made a mistake they were so helpful. I cannot recommend this company enough and have only had a great experience.
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