patagonia.com Reviews
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2.4 / 5
Average user rating
481
Total reviews
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patagonia.com Reviews
Read real experiences from customers of patagonia.com.
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Tom
January 23, 2026
Quality issues
I have bought several items by Patagonia in their Dublin store. All but one were affected by discolouration. The worst case was a black t-shirt that developed brown stains on the first wear. When I tried to return it I was told that it was due to cotton being organic. They refused a refund and I only got my money back after I said that I would be taking that to small claims court.
Jérémy Boutin
January 9, 2026
J'ai acheté Men's Classic Retro-X®…
J'ai acheté Men's Classic Retro-X® Fleece Jacket 240 euro tu reçois dans un sac comme si tu venais d'acheter un article a 5 euro ! Pensé a vous couvrir en dessous sa tien pas si chaud qu'il le disent
Mano
January 6, 2026
Patagonia is greenwashing
I sent a shirt and jacket for repair. Both were sent back without repairs. You expert better quality for the high price - or at least a commitment to repairing holes in their clothes. Very disappointing for a company that claims to take sustainability seriously. This is greenwashing.
JD
November 18, 2025
Great service
I bought Patagonia waterproof pants and rain jacket for a multi day hike, the pants became torn early in the trip. Upon my return I asked the store (Paddy Pallin, Hobart) about a repair or replacement - they told me Patagonia would fix the pants, which they did at no cost. A proper repair job too, not just a crappy stitch job but a complete new patch. Very happy with that service
Daniel
November 13, 2025
A rare company
A rare company: one that has ethical principles and tries to stick with them. They produce documentaries on topics that need attention on them. And they produce good clothing.
Carol
November 13, 2025
Unacceptable shipping costs
Every year, I’ve purchased items from Patagonia for my daughter’s birthday. This will be my last year doing so. I recently learned that, even though Patagonia has a store in Canada, their online orders are shipped from the U.S. — and they charge $28 for shipping.That’s the most I’ve ever paid to ship clothing. I’ve always been willing to pay Patagonia’s higher prices because I believed in their quality and commitment to the environment. But what I can’t overlook is being charged such an excessive shipping fee for products that aren’t even shipped within Canada.Very disappointing — especially from a company that promotes fairness and sustainability.
George
October 27, 2025
Do not order on Patagonia site
Jacket ordered on 24 hour service over a week ago. Mis-routed and not deleivered one week later Raised the issue last week. No response from customer service and no options on Royal Mail tracking to contact them either So poor form a company of this size and for an expensive item
Luca Marchetti
October 24, 2025
Great FREE Repair Service - unlike any other Fashion company
I had my down jacket for 5 years, it was starting to rip in a few places because I used it a lot, basically every day during the cold season. I got in touch with them and they accepted to repair it for free, including shipping, got it in a few weeks.They did a great job Amazing Company
Samantha May Golding
September 25, 2025
I ordered s back pack and it broke in…
I ordered s back pack and it broke in less than 2 weeks. Customer service have been awful and unhelpful for the uk, the us one on the other hand was helpful but probably just to pass me on to uk customer service. Now I have a broken backpack!
Jim
September 24, 2025
Extremely poor customer service
Extremely poor customer service and defective products.I bought a £70 rrp merino tee which perished in less than a year with only occasional use.They brag about a Cast Iron Guarantee on their website but ignore any customers that contact them.They have lost a life time customer and will be recieving very poor reviews on their merino tee shirts going forward.Disgraceful company.
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