paw.com Reviews
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3.5 / 5
Average user rating
172
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for paw.com.
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paw.com Reviews
Read real experiences from customers of paw.com.
Brands may not incentivize or pay to hide reviews.
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Renee
February 7, 2026
The beds are very durable and excellent customer service
The beds are very durable, thick and comfortable. Easy to wash. Shipping is fast and customer service is excellent and prompt. I recently got a defective bed and they responded and shipped a replacement within a few hours.
Sparrow
February 5, 2026
The products are phenomenal
The products are phenomenal! Excellent quality and durability. The customer service has been exceptionally professional, kind and supportive. I am thrilled to say I will continue to be a loyal customer.
Stephanie J
February 4, 2026
Best dog products I’ve ever owned for…
Best dog products I’ve ever owned for my dogs. Practical, durable and beautiful.
JULIA ELLIS BASS
February 4, 2026
The product is great the website needs…
The product is great the website needs help, very hard to place orders with the site crashing
James Boivin
February 3, 2026
This place is a scam and then some
This place is a scam and then some. Big ripoff!! READ THE FINE PRINT ON THEIR RETURN POLICY!!!! NFG .... go elsewhere to buy your substandard China junk! I hope the owners die a slow and agonizing death...ripping off the public
Colin Campbell
January 13, 2026
I love the products and they have been…
I love the products and they have been great at responding.
DEBERA MURTAUGH
January 9, 2026
The white blanket came with black…
The white blanket came with black stitching, very noticeable. And wasn't as plush as shown in ad. Company did settle with me quickly for half. Also comparable blankets sell on Amazon for half! Wished I'd did my homework before buying!
Sheila Quattlander
January 7, 2026
Just received my order
Just received my order. Super quick shipping and quality product. Had a bit of an odor from maybe the vacuum sealing process but the blanket will do what it’s designed to do- protect our bedding. We’ll see how it holds up after washing.
Annie M
January 6, 2026
Pay attention to return fees
The dog blanket I ordered did not look the same as the picture shown on the website. So, I initiated the return. Pay attention to the return policy, for restocking and return fees. Or you can prepay a $5.00. fee upon purchase to reduce the fee if returned. (Like return insurance). Company was very responsive.
Kylie
January 5, 2026
Products are good but availability and customer service are not
I would like to start by saying I do really like the products we have used from paw.com. We have two blankets purchased 2021/2022 (3&4 years now with semi-regular use), both that are still in use and in a condition you would expect from the dog’s blankets. We also have 2 beds with covers purchased in 2023 (2 years now), the dogs love both beds and while the one is rarely used (in a room we aren’t in often and the dogs aren’t in without supervision) and we have the runner bed but it has had a hole in the very top, center of it for over a year now and the company never has the replacements in stock, only says they can not provide an ETA on when they will be in stock and when asked will say the product isn’t being discontinued. I have attempted the purchase a new cover (for the 3rd time) today with no luck, and 1 year + is as long as I am willing to wait for the company to get stock without them being willing to provide any timeline or offer any product support. Replaceable covers was one of the big reasons we chose these beds and if the company won’t allow us to purchase a new cover (a product STILL listed on their website), I think people need to know that before they purchase. The runner is our dogs favourite bed and the cost/value of it was really worth it to us (even paying for replacement covers) because they fit a lot of our in needs in the space, such as not sticking out 4 feet from the wall but still fitting our XL dogs, and the dogs actively choose it over their other beds. We have received many compliments on the runner and we have recommended it multiple times.I am no longer recommending this company for dog beds. You get exactly what you expect from the products and the ability to purchase replaceable covers made up for the quality of the bed covers (the quality isn’t bad, but there are tougher options out there in this price range) but the accessibility and customer service make what could have been a staple item in our household for decades just another product we now have to find an alternative for.
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