pcloud.com Reviews
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3.1 / 5
Average user rating
1573
Total reviews
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pcloud.com Reviews
Read real experiences from customers of pcloud.com.
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CM
January 30, 2026
They went from losing files all the…
They went from losing files all the time, to CRASHING ALL THE TIME! Now I can't do ANYTHING on this CLOUD without having it crash ALL THE TIME. I CANNOT DO ANYTHING HERE! NOTHING! IT CRASHES EVERY TIME I WANT TO MAKE FILE TRANSFERS OR EVEN NAME CHANGES. THIS IS HORRIBLE!!!!
Sarah
January 25, 2026
Useless
I’ve never managed to get pCloud to work properly, and I’ve never managed to get any useful help from their support people. I need it to do one thing - store a real-time copy of every document, note and photo that I have on my phone; MacBook; and Dell. If I create or alter a new document I expect it to appear on pCloud and be accessible at any time if the relevant device is unavailable for any reason. This morning I needed to access on my phone some documents I created yesterday on my Dell. No sign of them either via backup or synch. I got home and checked pCloud desktop on the Dell - none of them are there. Indeed the synch copy hasn’t updated for a year. The backup copy is at least a month behind and my photos (also set to backup automatically) are two months behind. This has happened every time I’ve ever needed to rely on a backup, so I have zero confidence in pCloud to restore a device in the event of damage or loss. I would not recommend anyone touches pCloud with a bargepole, let alone bet on a lifetime storage purchase.
D.F.
January 21, 2026
Support 24/7
Support 24/7, answers and professionalism
Frank
January 20, 2026
Made the mistake of purchasing a 2 Tb…
Made the mistake of purchasing a 2 Tb package. However, as I use a Mac I was unable to get the software to allow me to work properly on a nearly new MacBook Pro. Contacted support and they sent me what they regard as easy to use instructions to solve the problem but their instructions simply don't work. I am now about a month down the line since purchase and just deleted the software as I have no faith in it ever working on a Mac. Waste of my money and now going back to external SSD drives which in the past have always been very reliable. Cannot recommend pCloud to anyone, save your money
Liam Onconlocha
January 20, 2026
I bought 500GB disk space from pcloud…
I bought 500GB disk space from pcloud a couple of years ago, now I notice on the app and my hard drive I have 65GB free space left, suddenly I can no longer upload anything onto pcloud and all my song lyrics are no longer appearing. The company claims my memory is full. This is a scam because I emptied all heavy programs such as Adobe Master etc to make more space, and I have had no reply to my mail, and it seems to me they are forcing customers to extend their space, by lying to them, their own app shows how much space I have, my computer gives a 2nd opinion and I know for sure it is not near 500 gb. I do not like the way the company works, it is unethical just cutting off your memory without even a warning, and in this case it is pure hard selling tactics from greed-driven owners, disgusting!!!
G. S. M.
January 19, 2026
The worst start for a lifetime membership pCloud #1356786
Update, On January 21st, the issue was resolved. I am adjusting my review from one star to three stars, considering the time it took to resolve this matter.On January 12 I purchased the 500GB version of the product. Within two days, the storage capacity was full. My understanding was that upgrading to the 2GB which is $400 version would only incur a charge for the price difference of $200 and I'll have 2TB. However, upon selecting the upgrade option, my credit card on file was immediately charged $400 without showing me the new charges. If I saw that it will be another $400 Ion top of the $200 that i just paid I would've not agreed to the upgrade. On January 12, I contacted customer service to resolve this issue. On January 14, I received an email presenting two options. I responded to this email asking clarification but did not receive a reply. Two days later, I sent a follow-up email, again without a response. After another two days, I sent a third email, still without a reply. Therefore, I request the closure of my Acorns account and a refund of $600 to my account, as this experience does not align with my expectations for a long-term membership..
Simon Heide Petersen
January 14, 2026
Easy, intuitive and operating under Swiss law.
Reliable, intuitive, value for money, two factor authenticator, operating under Swiss law (!), backup from Google Drive and fotos and much more. Gives me a sense of security to have my files stored on Pcloud. Some of the features I haven´t tried - for instance "crypto folder" and therefore I can´t rate these.
Guy Madrieres
January 2, 2026
Great support
Great support
C.N.
December 20, 2025
Extremely slow to download/upload. Not recommended.
I purchased a lifetime plan and used pCloud for quite some time. Over the past few months, however, both upload and download speeds have dropped dramatically. This issue is not related to my ISP — my internet connection provides excellent upload and download performance. The slowdown occurs only with pCloud.Transferring files larger than 1 GB now takes an unreasonable amount of time, whereas it used to be fast and reliable.Additionally, I’ve always had to rely on tools like rsync for uploads, as the official pCloud app has consistently been unreliable and poorly implemented.Unfortunately, due to these ongoing performance issues, I can no longer recommend pCloud.EDIT:Here's the data you requested.Download upload from my ISP with a local server: 150D/20U Mb/sDownload upload from my ISP with Luxemburg server:150D/20U Mb/sDownload upload from pCloud: 130D/0.0U Mb/sThe issue is in the pCloud network.
Antonio
December 19, 2025
Total Disaster: Database corrupted and “Rewind” feature is USELESS.
I’ve been paying €17.99/mo like clockwork for what is supposed to be a “Premium” service. The result? A total catastrophe. If I didn’t have my own local physical backups, 15 years of my career would be gone.Yesterday, the unthinkable happened: while I was logged into the web interface, I literally watched entire folders vanish before my very eyes. My account usage plummeted from 2.7 TB down to 100 GB in a matter of minutes. The files just evaporated.But the technical failure here is even worse: the “Rewind” feature is CORRUPT. I tried to restore data by going back to dates from months ago, but the folders show up as empty even in the past. This means your database has completely lost the historical metadata. This isn’t just a simple bug; it is a structural failure of your entire system.To make matters worse, support is non-existent. I opened urgent tickets hours ago and haven’t heard a peep.Honestly, the red flags were already there. Your official desktop app is a buggy mess—slow and unreliable. It was so bad that I was forced to use external scripts (rclone) just to get files uploaded because your proprietary software kept crashing.I paid good money for a service that not only loses “live” data but corrupts its own internal backups. Stay away from pCloud. It is dangerous for anyone who relies on their data for work._____________________UPDATE: pCloud responded here immediately asking if I used external tools, trying to shift blame. Even if I deleted files manually (which I didn't), your 'Rewind' feature is supposed to restore them. It is EMPTY. That proves YOUR system failed, regardless of the cause of deletion.
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