pcrichard.com Reviews
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Join 216+ users reviewing P.C. Richard & Son. Read verified ratings and real customer experiences on pcrichard.com before you order.
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2.3 / 5
Average user rating
216
Total reviews
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pcrichard.com Reviews
Read real experiences from customers of pcrichard.com.
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Alden Reyes
April 4, 2026
This company is a nightmare
This company is a nightmare. They sent me two pairs of airpods USED!!! They are a disgrace and should be shut down immediately! They provided no help and scammed me out of $500!
Randy Levin
March 31, 2026
Managers Don't Care
To be clear, I've been a loyal customer since the 70s. For many years I went to the Levittown store until the managers treated me like crap over a issue with a dishwasher that was installed improperly. They were clear that once they have your money, they don't give a damn. We went to Carle Place for a refrigerator. Again, an installation problem. The manager I spoke to was rude, unprofessional, gave me a ridiculous line of BS and even had the nerve to throw the salesman under the bus instead of taking care of the problem.Salesmen at PC Richards are excellent. Managers are either arrogant or idiots. I am DONE. Losing one customer is meaningless to them....When I think about the amount of money I've spent as a loyal customer for DECADES, I wish I never walked into a PC Richards.My advice to the reader....hope you don't have any issues with any products because the managers won't give a damn.
Lynn Smith
March 31, 2026
Item not received, Brittany's response is unacceptable
I made a purchase 3/16, today is 3/30 and item not received. I emailed about a refund, but was denied. The item tracking has shown no movement since the 20th. Brittany's solution is, IF I get it, return it for a refund! Shipping fee on me, no doubt. So.. they'll file a UPS claim,. And maybe I'll get refunded when the claim is paid! Having worked for years for an e-commerce company, I do my best to ask for a resolution before leaving any negative feedback. My effort was useless. I applaud small businesses, but the results are usually like mine. Stay away.. go directly to the yeti website
Mike McLaughlin
March 29, 2026
We shopped for a new stove at the…
We shopped for a new stove at the Manalapan store on route 9. When we arrived at the store, my wife and I were greeted by Jeff. Jeff was friendly and helpful without being pushy. He was knowledgeable and answered all our questions.
Kimberly
March 21, 2026
I would give P.C Richards Zero stars if i could
I would give P.C. Richards zero stars if I could, my experience has been that awful. I purchased a high end Thermador range and hood in their Princeton, Nj location. Since the moment they processed my transaction, the lies, incompetence and upselling started and has not stopped. A stove that was promised to be delivered within 4 days arrived with one days' warning 28 days later. Every time I called to ask it's whereabouts I was told it would arrive by the end of the week, but they could not track inventory in their computer system to give me an exact date. Is it not 2026? Suddenly, when I told them I wanted to cancel the entire order, everything was on a truck to my house within days. The range hood was sold to me without a motor, no mention that the motor was sold separately. I waited another 3 weeks for the motor and consequently lost my contractor to another job-I have now had a range, hood and motor in my living room for over a month. When my contractor began to install the range, he discovered the LP converter kit was not included with the range, so back to the living room it went while I wait for one to be delivered(thankfully, I purchased the converter kit somewhere else, it should arrive within 7 days)The incompetence in this establishment knows no bounds and runs the ranks from salesman to delivery driver to management. Through it all though, they never stop trying to upsell you a mattress...whut?! Do yourself a favor and do not purchase so much as an HDMI cable in this place.
Eric
March 14, 2026
Good :) very helpful and know what…
Good :) very helpful and know what there talking about
Carol Boyd
March 9, 2026
Bought a Bosch refrigerator on 10/2/25
Bought a Bosch refrigerator on 10/2/25. The ice machine broke on 1/15/26. The freezer went next and about 2/1/26 the entire appliance didn’t work. Pc Richard customer service told me I had to deal with Bosch. Bosch takes 10 days to get a service call and they put new parts on it. That didn’t work and another 10 days, more parts….. I made PC Richard aware of the situation and was promised call backs which didn’t happen. Finally today, 3/6/26, a supervisor at PC Richard called and told me I can get store credit towards a new refrigerator. When I said I want my money back she had the nerve to say the refrigerator has been in my house for too long for that to happen!!! It hasn’t worked for 7 weeks!!
Doug Glassmacher
March 1, 2026
Good Deal
shopped around for a 50" TV and PC Richard beat all competitors prices. Straight forward and professional salesmen, John and his boss Wayne, were easy to deal with and the sale was quick, I continue to have a positive experience at this store.
Ann Genius
February 25, 2026
When to P.C Richard to purchase …
When to P.C Richard to purchase washer the manger told me he would he mail me my receipt he never email me one . he was so unprofessional he was busy on his cellular when he was supposed to be helping me with my purchase I regret not going to Best Buy I having been buying from best for the pass 5yrs never have a problem very professional . but P.C Richard son very unprofessional the manger need more training I would not recommend any one to purchase any thing at PC Richard and son
Customer
February 22, 2026
High-pressure Sales force is working in the 1990’s
Went in to the Newington CT store to purchase an OLED TV, and that was it, ONLY the TV. Explained what I wanted to the sales person Mark, who then tried to sell me: a mattress, HDMI cable because they “expire” after 5-years, then a surge-suppressor, then a 5-year warranty. After declining all add-on sales I told them they lost my business and walked out. Worst sales people in the 2020’s. Get with the times and listen to your customers!! Would never shop there again.
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