petcarerx.com Reviews
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4.4 / 5
Average user rating
348
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for petcarerx.com.
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petcarerx.com Reviews
Read real experiences from customers of petcarerx.com.
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Julie
April 10, 2026
The customer service is beyond amazing
The customer service is beyond amazing. I ordered a refill and then got really busy with life. When I realized I was almost out of the meds, I checked shipping and found my order was headed back to the shipper because of an error in the address that was no one's fault. I called and spoke to Barb. She fixed the address issue and sent me the package via two day delivery. I'm so grateful because I would have been completely out! She saved the day. This kind of service is unfortunately very rare these days.
Dean P.
March 17, 2026
customer service reps
all customer service reps I have delt are polite, helpful and courteous.
Vicki singleton
March 10, 2026
This was my 1st time ordering a…
This was my 1st time ordering a Prescription Food online. My Representative was very courteous and helpful.
Cliff Fletcher
February 10, 2026
Helpful person on phone
Helpful person on phone
Lisa Julie D
January 15, 2026
Steve is a credit to PetCareRX
I really appreciated Steve’s assistance.(I took his name because he was so helpful. I rarely do that.) He gave me the information I needed and much more helpful information as well, with kindness and professionalism. Our dogs are so important to us and being understood, helped, and informed makes all the difference.
Karen Foxx
January 9, 2026
Thank you to PetCareRx from Karen Foxx and Kiki Sheppard ❤️
My name is Karen Foxx, I have a 17.5 year old Yorkie/Chihuahua name Kiki Sheppard. I was having the most awful time with getting my furbaby's prescriptions filled through regular pharmacies. I did a search for an online dog pharmacy and I was linked to your website. I spoke with your customer service agent, Steve Nelson, HE WAS AWESOME!!! I was having an unpleasant experience with my vet to get Kiki's prescriptions sent to your pharmacy, it took three days of back and forth, they literally sent her prescriptions to the wrong fax number twice. However, Mr. Nelson was actively working behind the scenes to get Kiki's medication filled. He tracked my account activity, called me with updates, and he was always pleasant, professional, and understanding of my unpleasant situation. I will be getting all of my future prescriptions for Kiki filled through PetCareRx. Thank you Mr. Nelson, and thank you PetCareRx for such a pleasant experience. Lastly, please get an app, as it would make the shopping experience easier. Thank you all very much for your hard work and dedication. Ms. Karen Foxx and Kiki Sheppard.
Chris M
January 7, 2026
Andrea was very professional, friendly & helpful
Andrea was very professional, friendly and quick to resolve my order problem. I appreciate her sincere helpfulness. She was a pleasure to talk with to resolve the issue. Great Job!!!!
Celia Einhorn
December 30, 2025
Quick feedback
Quick feedback. Changed addresses promptly. Paused shipment when needed
Shannon
December 15, 2025
I had the most awesome customer service…
I had the most awesome customer service experience today with PetRX. This is my first time with pet RX and the gentleman I spoke to was amazing. We had a brief conversation over our dogs while he was working on my order and made the experience very seamless. Kudos for an outstanding job!!!
customer
December 12, 2025
Deceitful
I have been a PetPlus member for 3.5 years now, and I just cannot justify continuing to give them my money with their deceitful ways. I went to purchase my yearly flea/tick and heartworm medications from PetCareRx. It says at checkout that the cost for the 3 items was $325.46 with a discount of $117.98 because of the PetPlus benefit which takes the total to $207.48. Seconds after purchasing, I received a confirmation email that I was charged $319.95. I reached out to the customer service and provided a screenshot of the checkout screen. They informed me that the cost was actually $522 and that the total listed was actually the total amount saved, not the total amount charged. Huh? How can a company not put the total amount being charged on the checkout page. This isn't the first time something like this has happened and when I provide proof, they have some really odd explanation that makes no sense. I find their price breakdowns to be very deceitful and their customer service very poor. They also don't even have several of the products that I use (and have requested to be put in stock), so there's really no point in continuing my business with this company. Think again before considering the membership because the prices they list are apparently not what you actually end up paying.
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