petco.com Reviews
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1.4 / 5
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1589
Total reviews
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petco.com Reviews
Read real experiences from customers of petco.com.
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Bob Miller
January 9, 2026
Booked an appointment for my
I recently had a very disappointing experience at Burnsville Petco for a scheduled grooming appointment for my dog. When I arrived, the staff asked for her vaccination verification, which I had updated just two days prior. Despite this, I was told it was “too soon” for her to be groomed and was turned away.When I got home, I checked Petco’s own grooming policy, which clearly states that dogs must wait 24 hours after receiving vaccinations. My dog was well past that window, meaning the staff was incorrect. It was frustrating to realize that I was denied service because the employees did not know their own policy.I called afterward to speak with a manager, but no one was willing or able to help. It seemed like nobody at that location understood the grooming requirements, and I was left without answers or support.Overall, this experience showed a lack of training and communication within the grooming department. I hope Petco addresses this so other customers don’t run into the same issue.
Whisky Dangerous
January 9, 2026
Repeat Deliveries are delayed by 5 days
I was hoping that by starting a repeat delivery that the initial one would ship right away just like a regular order, but it does not. Ordered on a Thursday, but it will not ship until next week. Then, through a bad website design, I thought I could speed it up, but they decided to ship out the next months immediately. There is also no way to cancel an order before it processes, so you are stuck with that new order also. Horrible service all around.
Kristin Oberhaus
January 2, 2026
Petco hates pets
This has happened with my last two orders (last two ever from them). They print the label and mark it shipped so they can take the money. Then it stays in waiting to be picked up by carrier for days, even weeks. A supervisor tried to convince me that FedEx hadn't been to the warehouse for 5 days because it was just before Christmas. They call taking my money and not sending my dog food an inconvenience. I call it cruel. Waiting now for a supervisor to explain to me why they hate my dog, but they say an empty food bowl and an empty bank account is not something I should take personally. So, just going to say it. Petco hates pets and should not be in the pet business.
aeda
January 2, 2026
Frogs
Each time we got a frog from there they all came home with diseases and all died within a month or two. When one of the employees was handing us a frog she dropped quite a few on the ground and put them back like nothing.
AJ
December 31, 2025
Not able to order anything
Everything online was shown as out of stock. I tried changing the store location and nothing. It showed nothing was available for shipping or pickup at any stores in my state.
Joe Santoro
December 29, 2025
Brian and Izzy at the New Port Richey Fl Store
Why I keep coming back to PETCO. Brian and Izzy in the Tropical Fish department. They are the best at what they do and go above and beyond. They a very knowledgeable, They make you want to keep coming back. The selcetion and inventory of fish is far better then i have seen at an other PETCO. They know what they are doing. Don't change anything the are doing.s
James Miera
December 29, 2025
Lowlife criminal scum
Lowlife criminal scum! I've been getting the run around for four weeks for a defective product they sold. Support acts like they're doing something, but then every few days they reach out as if for the first time. They should be ashamed!
Holly Wood
December 28, 2025
PREDATORY online PRICING
PREDATORY online PRICING: Endeavored to place a "recurring" order for assorted "bird seeds" today. When prompted to "check out" I noticed a SURCHARGE of $10 added to my order. Upon further investigation and according to THEIR site, the "charge" is for customers that live in Alaska, Hawaii, Puerto Rico, the Virgin Islands OR who want their items shipped to a P O Box. I live in a HOUSE located in western WASHINGTON STATE. Called their "customer service" line and was told there was NOTHING they could do to remedy the issue. NOT a problem as once AGAIN, yet another online "poser" fails in their efforts to supplement the REAL DEAL, Amazon of course, and that's where I've gone, yet AGAIN...........
Eduard Pavlenko
December 15, 2025
Petco’s online system for prescPetco online prescription service is slow, irresponsible, and unsafeription…
Petco’s online system for prescription pet food is completely unacceptable.My dog requires a prescription-only veterinary diet and cannot eat regular food. I submitted the prescription online exactly as instructed and placed the order using Petco’s advertised promotion.Instead of reviewing the prescription promptly, Petco delayed the process for over 2.5 weeks. First, they claimed the document was unclear. I re-uploaded it immediately. Then there was another long period of silence with no updates or communication.In the end, Petco simply canceled the order and refunded the money.Prescription food is a medical necessity, not a regular retail item. Delays like this are irresponsible and can put pets’ health at risk. A company of this size should have a fast, clear, and accountable process for prescription verification.If Petco cannot review veterinary prescriptions quickly, they should remove this option from online ordering altogether. Pet owners should not be forced to wait weeks when their animal depends on this food.I do not recommend using Petco online for prescription diets.
komal julka
December 14, 2025
Horrible service
Horrible service - agents keep hanging up on you when trying to transfer you to make credit card payments
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