petkey.org Reviews
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4.3 / 5
Average user rating
5824
Total reviews
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petkey.org Reviews
Read real experiences from customers of petkey.org.
Brands may not incentivize or pay to hide reviews.
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Nicole Weiss
March 20, 2026
Sarid was incredible
Sarid was incredible - he really saved my life! I loved working with him. Highly recommended 10/10 - so helpful.
Iris
March 4, 2026
Stainless steel pet tags wear out rapidly. I would not buy one from this company.
I bought a pet tag stainless steel for $17.99. It only lasted six months and the engraving wore off of the tag. I spoke to a representative Railana, she told me it’s probably because my dog is so active and rubs the tag against objects that scratch or remove the engraving. My dog is 12 and never plays or does anything but go out in our yard do her business and come back in. I tried to ask for a new tag and was told no at first, then I said well I think it should last more than six months and I would like my money back. She put me on hold and came back and said will make you a new one and give you five dollars off. I found that unacceptable. I will buy a tag elsewhere.I had signed up on their website many years ago and I tried to get on it and it said my password was incorrect. It took five tries to correct the password. Thanks to Kathy Milligan she took me through how to sign up and retrieve my password. She is a wonderful representative of your company and took a lot of time with me as I am not tech savvy and I’m 80 years old. It is too bad you cannot clone her because she is definitely knowledgeable, caring, and even wants to get to know you which she did. I am so pleased with her helping me and I felt like I was talking to a friend when we were finished with my problem.
Kristen Nygren
February 28, 2026
Greedy overpriced and unfair about refunds.
This company has been terrible to deal with. I bought access to register my dog's microchip with them for $25 and changed my mind the same days since I found several reputable compaies that do it for free. I requested a refund that same day and they REFUSED--at first claiming they could not delete my pet's info (a complete lie) then when they did delete it, claiming that the refund was agaisnt their policy. Shitty customer service and just plain GREEDY. I strongly recommend using one of the alternative and reputable FREE services to register/activate your pet's microchip such as findpet.com or any other microchip registries participating in AAHA by looking up the list on the American Animal Hospital Association (AAHA) website.
Wintersune rains
February 24, 2026
Petkey NOT GOOD
My experience with peykey has not been good and the refuse any type of refund. My experience also occurred right after my sister's death. I found them not easy to work with at all. I DO NOT RECOMMEND THEM.
Neil Barba
February 18, 2026
I had to re-register
I had to re-register, and a photo and they did a great job!
Leslie Anne Malach, LMT, RMT
February 8, 2026
I just registered my pet with the…
I just registered my pet with the customer service rep Railana’s help. Railana was kind, helpful and efficient making the process so easy. Thank you for your help, Railana.
Rachael Crawford
January 21, 2026
When my dog Penny went missing
When my dog Penny went missing, I reached out to Petkey.org for help. The process was straightforward, and they moved quickly to get her alert posted.I spoke with Coralee, who was genuinely helpful throughout the situation. She answered my questions clearly, kept things calm, and made sure I understood what steps to take next. Her support made a stressful moment a little easier to manage.Penny is back home now, and I appreciate the role Petkey played in getting the word out. Overall, a solid experience and a service I’m glad was available when I needed it.
AMY
January 21, 2026
Thank you Curtis for your help and…
Thank you Curtis for your help and patience. He made it a very pleasant experience in getting our pup pup registered. Thank you again.
Mrs Ella Andrews
January 21, 2026
Emma helped me register my pet while we…
Emma helped me register my pet while we were in the US for the summer. Petkey were great!
Jennifer Baron
January 7, 2026
No Customer Service
No Customer Service, you call, sit on hold for 15 minutes, ask for a call back and don’t get one. THEN you purchase a tag, write in the notes you want a small one and get 3 tags bigger than your dogs head. After that you will be allowed to spend an ADDITIONAL $75 to replace the tags with the corrects ones. OMG
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