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3.0 / 5

Average user rating

57

Total reviews

Why these reviews matter

We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for petswarehouse.com.

Score

3.0

out of 5

Good

57 Reviews

5

25%

4

2%

3

0%

2

0%

1

73%

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petswarehouse.com Reviews

Read real experiences from customers of petswarehouse.com.

Brands may not incentivize or pay to hide reviews.

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Courtney Wells

March 29, 2026

I'd just bought a used 46 gallon bow…

I'd just bought a used 46 gallon bow front fish tank without a lid. After searching high and low for one that would fit and wouldn't cost hundreds of dollars, Pets Warehouse had one that matched my measurements. I was nervous ordering it per their no return policy, but when I got it, not only was it very well packaged, it fit perfectly. Delivery was fast.

J

Justreviews

January 13, 2026

I want to know how you could charge…

I want to know how you could charge £11.99 for a small cat litter shake that makes the cat litter smel better when not even a five mins drive down the road B&M sells the exact same thing for £1 I couldn't believe when I walked out and looked at the receipt ofcourse I immediately went back to refund thats the price of a huge carton of cat food for one small scented shaker 😩

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Kim Calhoon

December 30, 2025

Ordered a glass top from PetsWarehouse…

Ordered a glass top from PetsWarehouse and it fit perfectly—exactly what I needed. The quality was great, and their customer service was friendly and helpful with getting the right one for my tank. It was shipped in a heavy-duty box with really great packaging, which I appreciated since it’s glass! I’d definitely order from them again!

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Laurie Golden

December 29, 2025

I ordered three large Kong balls in red…

I ordered three large Kong balls in red and blue as they were shown in a size large and I received three packages of medium balls. They should’ve told me that they did not have the large ones and not assume I wanted the medium ones because the person I ordered this for has a very large dog and would not want the medium ones so I need to send them back but I can’t get a hold of anybody. I don’t think I should have to pay for the return because they sent the wrong thing that I didn’t order.

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Lynette Sampson

November 6, 2025

They won’t honour their return policy

There is not one competent person in the orbit of the company . It’s run by a bunch of morons . I’ll be lucky to ever get my MONEY BACK

D

Dan Cummings

September 17, 2025

Buy large tanks with confidence

Buy large tanks with confidence. I was recently in the market for a 180g glass aquarium and had zero luck sourcing one locally. For a reasonable price Pets Warehouse was able to ship the tank via freight to my home and for a little extra I was able to get it delivered inside my home. They palletized the tank with great care and it arrived in perfect condition. The delivery was all done via Fedex freight. It was such a relief not to have to leave the tank in my garage while I arranged local movers to finish installing it. One stop shopping at its best. Truly a professional experience from start to finish. John answered all of my questions quite responsively throughout the process. Couldn't be happier.

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Blu Pi

March 23, 2025

Ordered a fish tank cover over two…

Ordered a fish tank cover over two months ago for $109. I was told it would be here in 3 to 7 business days but so far it never came and I never even received the email informing me of a delay. This company is horrible, but nothing will be done until us consumers take legal action. We must stop companies like this from taking our money and not delivering on their promises. I am preparing to create a website to stop people like this from taking advantage of hard-working Americans. I will post another Review soon with information on how you can join this pursuit.

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Ceaser Orozco

March 5, 2025

Their customer care is is real…

Their customer care is is real professional and promptly serviceWas immaculate.

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Marian Semenoff

January 25, 2025

Always fabulous to shop at Pet…

Always fabulous to shop at Pet Warehouse. Fabulous friendly staff always helpful and kind. The shop is always clean and tidy. And so nice to get special discounts as a long time customer!!

J

Josephine Diane Arroyo-rivera

October 16, 2024

On the two ocassions thst I’ve had to…

On the two ocassions thst I’ve had to go to your store employees were not knowledgeable about what you carry are not interested in helping and give minimal assistance. You need to employ people that know about pets in general . I asked about a shampoo for dandruff. “ I really don’t think we carry anything for that” as I looked myself I found quite a few shampoos for skin. The reason I asked for help was because I have trouble reading the small print. I asked about a crate and they looked at me like I had two heads. Can you please hire more competent people. I mean I love that we have a pet warehouse it’s convenient but the service at this particular store is sub standard

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