Pets Warehouse Coupons & Promo Codes

Couldn't believe the price they charged me for a small cat litter scent shaker. Just minutes away at another store the exact same product costs way less. I looked at my receipt outside and had to go right back in to get it refunded. You could get a huge tub of cat food for that price. It's crazy.

Purchased three large Kong balls in red and blue colors. When the package came, I got three packages of medium-sized balls instead. They never informed me that the large size was unavailable and just swapped it without asking. The person I bought these for has a large dog who needs the bigger size. Now I'm stuck having to ship them back, but I can't get anyone on the phone to talk to about it. Seems unfair that I should pay to return something that was their mistake.

Placed an order for a fish tank cover over two months ago for $109. They said it would take 3 to 7 business days to arrive but it never showed and I didn't even get a notification about any delay. This place is problematic. Nothing will happen unless customers start taking legal steps. These kinds of companies need to be stopped from taking money without delivering. Working on creating a resource to help people avoid businesses like this. Will share details in another review once it's ready.

Love shopping here at Pet Warehouse every time. Staff is always wonderful, super helpful and genuinely kind. The place is kept spotless and organized. Being a longtime customer means I get awesome deals too.

Been in this shop twice now and both times the staff didn't seem to know much about the products and weren't willing to actually assist customers. Service was bare minimum at best. You really need better trained employees who know about animals and pet supplies. When I asked about dandruff shampoo they said they probably don't carry it, but when I looked myself I found several options right there. I only asked because small print is hard for me to read. Then when I asked about a crate, they looked at me crazy. The location is convenient but the employee knowledge and helpfulness at this spot is really poor.

Ordered two planters and waited a full month. Then they claimed delivery through some carrier that never actually brought the package. When I asked for my money back, they refused. Total scam from start to finish.

Don't buy puppies from this place. All their animals come from puppy mills and arrive sick. I took home a pup that had serious respiratory issues even though they said he was healthy. My vet bills hit $3000 treating him. They didn't care about his wellbeing throughout any of it. When I needed them to cover costs, they fought me on it before eventually paying up. This is a company that only cares about profits, not the actual health of the animals. I'm serious when I say never get a puppy from here.

Grabbed some tiki cat venison food and they wanted $50 for a 12-pack. That's double what you pay at every other store. Didn't even check the invoice until I got home trying to start a return because the food arrived with dark spots on it and my cat wouldn't touch it, which is unusual since it's normally his favorite. They shot down my return request anyway.

Outstanding selection and really came through when I had an issue. Totally satisfied.

Really impressed with how much they have to choose from and the way they fixed my problem. Top notch.

Received my order super quickly, arrived in under a week. Had been searching everywhere for that hard-to-find oversized glass aquarium canopy and finally found it here.

If I could give zero stars I would. Really wish I'd read the reviews first before placing an order. I needed two replacement doors for a 40-gallon reptile terrarium. Found the part numbers on their site but they only showed numbers, no actual dimensions. Three different part numbers were listed for the doors, and nothing said they were unavailable. I went ahead and ordered. Soon as my purchase went through it said out of stock. I reached out and got told they had no clue when they'd get them back in. Asked why it wasn't marked as out of stock and why they took payment with no product to ship. Got told it was just a hold on my account. Ordered on March 5th and didn't receive anything for two and a half weeks, and when it finally got here the doors were way too small. Called them again, told her I paid over $12 for shipping, and she casually mentioned returns would cost $25. That's literally double what I paid to get them here in the first place. There's no way I'm paying that to send them back just to reorder the right ones and pay shipping once more. They clearly don't care.

They don't even let you rate with zero stars, which is frustrating. Got a replacement water dish for my cats back in mid-June. It arrived broken. I emailed them about it and after going back and forth for two weeks, they said they'd send another one. I waited and nothing happened. A month later I followed up and they told me it was on backorder. That was at the end of July. It's now December and I still don't have it. This has honestly been the worst customer service I've experienced. I wish I'd seen all the bad reviews before ordering because I ended up here only because they had exactly what I needed at first. Really disappointed about the whole situation.

Bought some aquarium plants that never showed up. Tried reaching out to support multiple times with no luck and got zero replies to any of my messages. Skip this place entirely. Threw away $35 for nothing.

Watch out. Their customer service is awful. I'll give this a one star. Went to the local shop and picked up a 10 gallon aquarium setup with wooden stand for about $185. The heater wasn't working properly and maintaining temperature. I brought it back expecting an exchange or refund but they turned me down. An employee just told me to call the manufacturer. Are you kidding? I'd replace a broken heater myself for pocket change. Now I'm done with them and will go to the competitor next door instead. Makes no sense.