pgatoursuperstore.com Reviews
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2.1 / 5
Average user rating
86
Total reviews
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pgatoursuperstore.com Reviews
Read real experiences from customers of pgatoursuperstore.com.
Brands may not incentivize or pay to hide reviews.
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Robert Matthews
January 15, 2026
I am simply amazed at some of these negative reviews!
I am simply amazed at some of these negative reviews. I know golfers can be demanding but really??? My store on Sugarloaf in Georgia are outstanding in customer service and fairness. I wish more stores I frequent were as kind and helpful as PGA Superstore!
Robert Zangara
January 13, 2026
If you are from out of town, don't shop here
If you are from out of town, do not shop at any of these stores. It is impossible to get exchanges or refunds. I purchased 4 pair of Z Golf Gloves from the Myrtle Beach store which apparently must have been sitting in the store too long. In with the very first use, the coating on the gloves shredded and peeled off. And though i sent photo's and the receipt, they still wouldn't exchange or refund the purchase. I'm guess I'm stuck and now will never shop in one of their stores again.
Steven Hemmig
January 5, 2026
Horrible customer service.…
This store promises the world with expedited shipping but you will never see the package when promised. Emails to customer service are futile. Have made several purchases from them and every time it's the same story. DO NOT pay for expedited shipping from these folks. If you're not in a hurry you should be ok.
Ed
December 19, 2025
Granddaughter golf Clubs
I went to White Plains NY store with my granddaughter looking for left-handed clubs. Tony Ruvolo, a studio fitting specialist, was there to handle our request. He was very knowledgeable and accommodating. He showed us the choices and helped with the fitting. He exceeding our expectations in many ways.
Stephen Aten
November 25, 2025
Terrible customer service in store and online
Terrible customer service in store and online. This is why brick and mortar stores dont last. Promoted a free clinic by PGA Tour Superstore...signed up after relentless emails. The day of scheduled clinic, after driving an hour to the store, no one at store knew anything about it. I was told sorry but not having it after waiting :45. Called customer service and they gave me $50 in gift cards. I tried to use them within expiration date and they said expired. Called PGA Tour Superstore Customer (No) Service and they said sorry can not reinstate.Do better...
Julie Ryan
November 11, 2025
Great sales person!!
We had a great experience at the store with their salesman Joe Beck. He was patient and helped us find exactly what my son was looking for in a new set of clubs. Highly recommend asking for him!
customer
October 20, 2025
Wonderful Staff
Would like to express our great appreciation for Will, Patrick and Brendan at the PGA SS Braintree, MA. Their kindness, knowledge, assistance and patience were above and beyond. Sadly, this is a rare commodity in todays retail experience. All the staff were congenial, happy and helpful. A grand experience. Thank you.
Greg Payne
October 4, 2025
Cannot be trusted
I stayed up until midnight to order 2 dozen golf balls that are only offered every couple of years. There was to be a 2 dozen limit so more folks could have a chance to get their order filled. I placed my order as soon as the website allowed. My credit card showed the purchase and I got a confirmation email immediately. 3 days later, the charge dropped from my credit card and I got an email informing me my order had been canceled. I've dealt with customer service for 8 days and nobody has been able to tell me why my order was canceled. One customer service rep told me he showed plenty of golf balls at a store in Massachusetts. I contacted that store and was told they had them but couldn't sell them or take an order! In the end, I got an email from customer service basically saying "our bad". So now I will be waiting another couple years for these golf balls to be on the market again. These golf balls are on Ebay now for double and triple to original price. I wouldn't doubt it if local store personnel just put the balls on Ebay themselves. I have friends who ordered these same balls from Dicks, Golf Galaxy, Golfballs.com and Titleist( 2 dozen limit) and have received their shipment. I will NEVER step foot in one of these stores or order anything online.
Evan Fox
September 25, 2025
Wish I could give 0 stars
Wish I could give 0 stars! Purchased 10 boxes of golf balls online for what seemed like a good deal. Turns out I open them up and half the boxes have literal mold covering the walls of the individual boxes. Not only were they banged up when we called best they can do is send a full refund and have us ship them back! Not an upgrade for the inconvenience. Treat customers like this and you will go out of business. You can have a Scotty Cameron in your store for free and I’d rather pay 500 dollars new for one somewhere else. Terrible customer service and the 1.8 star reviews obviously show for it.
Robert Sweet
September 17, 2025
Incompetent Customer Service and Logistic Dept
I ordered a pair of golf shoes 2 weeks prior to a planned golf trip -- with the shoes expecting to get to me with a couple of days to spare. The packaged arrived when expected, but they sent me the absolute wrong order. Which was pretty shocking as in the 20 plus years i've been shopping online, I don't think I ever received someones elses order. This is forgivable and not the reason of my review. However, how they handled this mistake and how long it took me to get the correct order (still waiting on it) is beyond maddening and unacceptable. Customer Service has been incompetent about getting me the correct order and ignores any questions I present about what the issue(s) are. I will never shop from PGA superstore again and hopefully this review will detour you as well.
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