philips-hue.com Reviews
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3.4 / 5
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philips-hue.com Reviews
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Richard Mabury
April 3, 2026
Hue need to sort their tech
I have quite a lot of hue devices and they were good but more recently they’re just really buggy and don’t work as expected. Hue Sync moved into the main app and now it’s really flaky. My garden lights randomly flicker, don’t work or I can’t use the nice seamless light transitions that worked so well before. Very expensive set up in the first place but I’m seriously considering throwing it all out.
Lewis Hawkes
March 31, 2026
Doesn't allow cancellations and breaches consumer rights
I bought a Bridge hub for £50 so I could manage my Philips Hue bulb via Wi-Fi for a programming project I am working on, however right after I purchased, I discovered they gated the ability to connect it to the router wirelessly (rather than Ethernet) behind the more-expensive "Pro" version which costs £80. So I attempted to cancel, but there was no option on their website. I went onto their Twitter and asked to cancel it over DMs, only for them to say they couldn't. They changed their tune when I told them they were legally required to allow cancellations before the order has shipped, citing the Consumer Contracts Regulations, and said they would refer me to the manager who would email me the next day. They never did. Now the package has shipped. I will be refusing delivery and using the refund money to buy a much cheaper smart bulb from a different company that allows direct control over Wi-Fi, unlike Hue bulbs which require a £50 Bridge or £80 Bridge Pro.
CDG
March 30, 2026
I have bought philips hue flux…
I have bought philips hue flux lightstrips. What I did not know: they use proprietary protocol to connect to them. Meaning that if you bought longer strip than needed, you will NOT be able to reuse the remaining part of the strip. Indeed, you would need a second "controller box" for that. Philips told me they are not selling this part separately.Proprietary protocol + no possibility to purchase spare parts => ecocide and waste of money.That is a deliberate engineering choice and that is a shame.
vic
March 18, 2026
UPS all day delivery impossible for a lot of people.
All day delivery not stated until after you are notified of date, very few people can stay in all day. Changing to another all day delivery is not helpful. UPS are useless and behind the times. Will never order direct again and with such a lack of consideration towards customers I am unlikely to use purchase any further products.
Biju Abraham
March 14, 2026
In our home most of our lights are…
In our home most of our lights are Philips hue with some are colour and white ambiance some are white ambiance. In colour ambiance we liked the colours they are looks beautiful. But for white ambiance we like only warm white and white. Cool white and daylight white is looking uncomfortable for us. If we connect hue lights with Philips hue bridge then with the app we can control our lights from anywhere. We can connect upto 50-60 lights in hue bridge. Then we can control our lights from anywhere. This is very useful especially in winter when day is short and we can use app even in the workplace to switch on the lights. It is very helpful when going to vacation or holiday and if there is outdoor camera then we'll watch the darkness of outdoor and switch on the lights so other people will think house owner is there inside the house. It is good safety for home and mislead and confuse burglars that someone is inside. Also we know the lights are on or off and the colours of lights through Philips hue app and Alexa app. If we want a particular colour for light when always switch on we have to set the colours in settings of the Philips hue app. For that we have to go settings of hue app then select device and select lights and smart plugs and select individual lights and select light behaviour at power on and select custom. In that you can select the colour of each you always want when lights switch on. It is very good to use and very helpful in winter and when going on vacation. Also it's very good working with Amazon Alexa so we can not only switch on and off but also change brightness, colours like that with Alexa. We also set routines of automatically lights on at sunset and automatically lights off at sunrise in Alexa. Also set routine to all lights off when said "Good Night " to Alexa. Also we set routine in automation settings in Philips hue app. If the Philips hue app goes crash or not working properly try by clearing "cache" of the app. For that select settings and select app and select Philips hue app then select storage. Click the storage Then the right bottom there is cache. Then click that to clear cache. Sometimes it will help to working the app for Android phones.
Consumer
March 13, 2026
Since purchasing a Bridge Pro as an…
Since purchasing a Bridge Pro as an "upgrade" I have had nothing but issues with my system and despite attempting to Gert a meaningful response from customer services for nearly 6 months there is no resolution in sight and my system is inoperable
Kevin Mørk
February 28, 2026
so bad..
so bad... literally garbage
John
February 25, 2026
Really bad customer service and no…
Really bad customer service and no means to contact via email?I had a 100W external power unit fail in August 2025 and it had hardly been used. Philips gave me a 20% discount code to use against any new products I wished to purchase. As I was at the limit of number of items my bridge could support, I didn't try to use it immediately. However, when I saw the new Pro Bridge had been launched and it was able to handle more items, I decided to try and purchase one with my discount code, and it failed to work. I contacted Philips in January to tell them it wasn't working and got an automated response on 25th January to say they would look into my problem and was issued with a ticket number. I chased this up on 30th January and 5th February asking for a response, but nothing was forthcoming. On the 13th February I received a message to say "Please note that this channel is not supported for customer service inquiries." despite it telling me to reply to the email?! So on the 14th February I phoned and was told, don't worry, it's being looked into and I'd hear within 5 days. It's now 25th February and still nothing.Really disappointing given the money I've spent on Hue products, and was hoping to spend more! Maybe someone will now respond?I am not on any social media by the way, before I get asked to DM you!EDIT (14/3/26): Thank you for the reply and reaching out. Finally got a resolution via Whatsapp with a new code to try within 3 months. Just a shame I had to resort to putting a negative review on TrustPilot to illicit a response. Thank you
Emily
February 24, 2026
This is the worst company I have dealt…
This is the worst company I have dealt with!I subscribed to emails to receive a discount code, never arrived. Despite this, I placed an order anyway, it wasn't dispatched for 10 days, I had to chase it up.Tried to speak to someone regarding discount code for future purchases, they told me to return the item and re order! I did return the item and had to continuously chase up my refund even though I had tracking confirmation it had been returned successfully. It was incredibly hard to speak to anyone, the robot on WhatsApp repeatedly said my case was being escalated, the messenger service kept saying the WhatsApp was dealing with it. Have finally received my refund after a long wait!Customer service is terrible and impossible to talk to anyone.
Marshall Link
February 24, 2026
I purchased 7 outdoor Resonate lights…
I purchased 7 outdoor Resonate lights and a video doorbell. I was told the delivery would take 2-4 days and it took 6 days. Not the biggest deal. Upon receipt I noticed the company delivered a package of 2 outdoor flood lights instead of the video doorbell I ordered. The website recommended I use Facebook to communicate with customer support. That is a complete fail as the response time was over an hour each time and they asked questions about my order number even though I supplied the invoice with my request. I called customer support and after 43 minutes they said I would get a shipping label to return the Flood lamps in the next day. It took my about 10 minutes to order the items and 43 minutes to hopefully get what I actually ordered…I’m on day 8 and who knows when I will get what I ordered. Terrible customer service. The lights I got, I do like.
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