photobookuk.co.uk Reviews
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3.7 / 5
Average user rating
203
Total reviews
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photobookuk.co.uk Reviews
Read real experiences from customers of photobookuk.co.uk.
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Stewart turner
February 16, 2026
AVOID AT ALL COST
AVOID AT ALL COST. BETTER company’s out there .So I ordered a photo book from them which had additional pages etc. They had put the wrong date on the cover from what I ordered and when I told them they had made a mistake they refused to replace the book with the correct date on it or a refund. The date was 10 years different from what I had put on there . They acknowledged the mistake but apparently my problem now. Even after I showed them my order and the book I received with photos Customer service is terrible.Will never use this company again.
Judy Cornwall
December 21, 2025
Never again! A huge disappointment and letdown for Christmas. DON'T believe what the company tells you!
I placed the order on 7th December and was advised AFTER placing the order that the delivery would be 21 to 23rd Dec. Disappointingly long, but at least in time for Christmas as it was to be a much anticipated present. I was then informed by Google that it had been despatched on the 12th Dec and the Royal Mail website said that they were expecting it on the same date. They still are...21st Dec! I checked the the Google site again which now states delivery before the 29th December, and yet yesterday, was advertising the same books for delivery in time for Christmas.There is NO escuse for this. The book cost in excess of £100. Was the fact that the offer was for free postage the reason for this delay? It is hugely disappointing and has let a lot of people down.Amazingly I have d an email today from Royal Mail tracking stating that this parcel is due to be delivered tomorrow....Christmas Eve!!
Jo Adams
November 3, 2025
Appalling customer service!
They printed my book with 'Your text appears here in gold foil' on the front cover!! When I advised they originally said they would replace the book free of charge. Now they have changed their minds and said it's my fault! How is this my fault????? DO NOT USE this company!Order No: FP246982241437
Phil Griffin
October 31, 2025
The quality of production and finish…
The quality of production and finish never disappoints . Turnaround times always efficient and never disappoints .
Thomas
September 27, 2025
Trash company
Trash website, bought on a Sunday with their express delivery, meant to arrive Wednesday, spoken to them on the same day, meant to arrive Friday and still yet to receive. So don’t trust their delivery dates and definitely don’t pay extra as it clearly doesn’t mean jack. Edit: My name is definitely the same, I have been refunded a week later. Not worth it, no help at all. They ask you to contact them but you end up speaking to an AI bot, they also don’t supply tracking information for your purchases. Whack company
D Anon
September 17, 2025
Photobook will make your photos available for anyone to buy and not let you do anything about it
Edit:In response to the reply—I searched extensively and found no privacy settings. I then contacted support and they told me that the only way to resolve the issue was to delete my account. Upon deleting my account, the photos were still online on a public and unencrypted link. It took a week of me hounding their support team for them to be deleted. The response to this review is disingenuous and the support team has consistently contradicted themselves and given me poor advice, resulting in precious, private photos remaining for sale to anyone who finds the public, unencrypted link. Protect your data, avoid Photobook.Original review:After contacting support about their questionable privacy policy (which they confirmed had a mistake in it), I cautiously placed an order.Minutes after submitting my order, I received an email saying that a photobook (of my photos) had been shared with me.I tested the link using private browsing and was absolutely horrified to see that my private photos were publicly available via this link for literally anyone to buy. It's a feature called 'Share it' and there is no discernible way to turn it off, opt out, or remove your photos from it.I am absolutely fuming at how brazen Photobook UK are with such personal data. It's unforgivable. I've contacted support and will be escalating my complaint formally.If you value your privacy, don't touch Photobook UK with a barge pole.
Ian
September 17, 2025
Yet another superb Photobook
Yet another superb Photobook. This one is an Imagewrap Photobook and captures some great memories. The software is easy to use and allows you to be very creative. Plus the service great. I will be back!
John
August 29, 2025
Using Photobook UK now for over 5 years!
Have been using Photobook UK now for over 5 years to produce a range of different books. Mostly lay flat Hard Cover Books of around 40 pages. Today received my latest three creations. All beautifully bound very well packaged and perfectly printed as shown to me whilst I designed them through the easy to use Project Design Pages of the Photobook website. As an additional bonus I can now also allow others to view the same books on-line!
Josephine
August 21, 2025
My Go-To for Years and Still Amazing
Photobook has always been my go-to app for creating photo albums, and after many years of using it, it still doesn’t disappoint. The quality is consistently excellent, the design tools are intuitive, and the finished product always feels special. It’s my trusted platform for preserving precious memories, and I’ll continue using it for many more projects to come. Highly recommended!
Gordon Smith
August 12, 2025
Brilliant
We were delighted with the album the photos were excellent quality and the hard back album was well made all in all a really good experience it re captured all our holiday
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