popeyes.com Reviews
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Join 2,554+ users reviewing Popeyes Louisiana Kitchen. Read verified ratings and real customer experiences on popeyes.com before you order.
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2.5 / 5
Average user rating
2554
Total reviews
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popeyes.com Reviews
Read real experiences from customers of popeyes.com.
Brands may not incentivize or pay to hide reviews.
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Amelia Royle
February 7, 2026
Disgusting
This place is rubbish i got the kickstack meal and it was all batter no chicken nothing absolutly disgusting never againTried to return it and they said "nothing we can do about it" to overpriced for a rubbish meal
Zack G.
February 6, 2026
I had a good experience at my local…
I had a good experience at my local Popeyes recently, the only thing that doesn’t make it five stars is that the food wasn’t piping hot it was lukewarm, but still tasty
Nichelle Julian
February 5, 2026
Hot fresh food fast service and very…
Hot fresh food fast service and very good customer service employees are always happy an friendly this was the Popeyes on 3500 W Pinhook
Estephinie Deleon
February 5, 2026
Popeyes Chicken San Angelo Tx
Love Popeyes Chicken Alesia Valadez is a very good employee she makes sure that I get everything I ordered and she always has a smile and in a good mood she needs a raise wonderful customer service……..
Aarush Patel
February 4, 2026
Never going to Popeyes again
Never going to Popeyes again after what happened so my uncle brought in Popeyes for me and after I ate the Popeyes i immediately had to go to the bathroom and in the bathroom I threw up 15 TIMES worst day of my life never going there again
Robert Heien
February 4, 2026
Terrible, all breading there was tally no chicken
The v chicken was all breading hardly any chicken, wait time long. The sandwich was ok
kim williams
February 3, 2026
DO NOT ORDER OFF THE POPEYES APP
DO NOT ORDER OFF THE POPEYES APP. I ordered chicken at 9:40pm, and received a text to pick it up at 10:03pm. How about when I got there at 10:10pm, a rude employee told me that they didn’t have any chicken! I asked for a refund and was told that they couldn’t give me one, and that I had to use the app. I proceeded to go to support on the app and was told that I could not cancel my purchase and support consisted of a digital assistant who was useless. The following day, i spoke to the general manager who thought it was funny that i received a message to pick up my chicken when they had none. She also informed me that I had to use the app for a refund or pick up chicken which they now had. I asked for a manager higher up and got his number. Upon speaking to him, he told me to go to the store where the general manager was and get a refund! The store would only refund to the cc that was used for the purchase, so I had to make another trip and go home and return with that specific credit card. NEVER AGAIN. The other time I purchased through the app it took them one hour to get my order ready.
Joe
February 2, 2026
Horrible food and service won’t answer…
Horrible food and service won’t answer the phone. I have missing items and wrong items.
Roshon Maclin
February 2, 2026
Terrible
Terrible. Ordered through their app which directed me to the closest store. Paid and went to get my food only to find out the store is closed. Tried chatting with support and its the most useless ai chat I've ever experienced. They consistently display a lack of unprofessionalism. Shame too because the food is good. The customer service is beyond terrible.
Ben Taylor
January 31, 2026
All their meat is Halal but they don't tell you!
I found out when visiting their Derby outlet that all of their chicken is Halal so I won't eat their food now. I object to being sold religiously slaughtered meat without my knowledge. I will never buy anything from Popeyes.
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