popilush.com Reviews
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3.8 / 5
Average user rating
2772
Total reviews
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popilush.com Reviews
Read real experiences from customers of popilush.com.
Brands may not incentivize or pay to hide reviews.
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Courtney Cordova
January 27, 2026
Worst Customer Service
I ordered 3 dresses, when I received my package there were two dresses in it. Neither dress was in my order, they weren’t even in my size. I immediately sent photos to Popilush customer support. I worked with several support people, all of whom seemed confused as to what I was requesting. The request was for them to send me my original order. They fumbled around for several days, asking me several times which dresses were missing from my order. I explained each time that I did not receive any of the dresses I ordered. Then they asked if I wanted to receive them?? I asked to be connected with someone from the management team and once they ignored me so I sent another request to speak to management and today they are offering me a $10 coupon code. I’d still like to speak to management.
AMBER LYONS
January 22, 2026
it took a few emails as I believe that…
it took a few emails as I believe that a general email was returned. But eventually we got it all handled and i am very happy with the result. I haven't received the replacement item yet but it is on its way. I appreciate the service and will continue to by from Popilush
Pia Bösnecker
January 19, 2026
Don't bother, impossible returns
This was my first (and last) purchase through their website to Germany. In the past, the dresses were also on Amazon, which made the ordering process very smooth.However this time I had to order them directly from the website and the return has been an absolute nightmare.Beware that the sizing is inconsistent and varies between different forms of fabric. That's why one of the dresses fits perfectly and the other one is way too small (even though it is the same size).I've been trying to get ahold of Popilush to start my return process but have been unsuccesfull until now. They don't respond to email or IG messages.Safe yourself the worry, if you're ordering from overseas. A happy life without Popilush dresses is possible
Barnale Walker
January 17, 2026
Excellent Customer Service
I would like to thank Popilush for the smooth exchange process. There was no additional charge, and the item was exchanged directly with ease. I truly appreciate the excellent customer service.
Miss M
January 12, 2026
Worst online shopping experience.
Worst online shopping experience.Placed 2 orders on 6/12 and 8/12 2025.The second order was delivered.The first was sent to a pick up location even though I paid for home delivery. Since then I have been trying to get this order delivered. Popilush have given email addresses and several phone contacts for me to resolve on my own. They even suggested that I ask a friend to go to the pick up location as I eventually was unable to. I still don't have my order and am truly fed up of the run around. Never ever again.
Karoline Strand
January 3, 2026
Very good customer service and love the…
Very good customer service and love the shapewear dresses!
Andrew Col
January 1, 2026
Exchanges
Popilush has some amazing options, my wife loved the styles but when we bought them, they were a bit too small (she ordered small). However, we were able to exchange them easily and quickly!
Sue B
December 29, 2025
Sizing is wrong
Sizing is wrong, states free returns but if like me you neglected to read the small print only for the USA not for the UK. Dress was cheap material and 100% not worth the money
Dave
December 28, 2025
Purchased a dress for my wife
Purchased a dress for my wife. I needed to exchange it. You have to email them to get a return started. Over a month nothing!!! I have sent them countless emails. Nothing. Horrible customer service Order number 95764
Catherine
December 24, 2025
Warning all customers don’t shop here!
First of all it took like two months for my order to actually get to me. I ordered over £150 worth of stuff so it wasn’t cheap. None of the items I ordered were suitable which would’ve been fine had returning the item not been so difficult first of all they don’t just give you a simple return form to fill out online like a normal clothing line would normally do you have to contact the Customer Service team who you end up going back-and-forth with they offer you everything but a return it’s absolutely disgusting. You spend that amount of money and you can’t get a simple return when the clothing is still completely intact. They finally sent me the online return form and it said that it could not locate my order, so I’ve had to go back to them again. This is absolutely disgusting Customer Service. I’m terrified that when I finally get to the bottom of it and send the items back, it’s probably gonna take forever to even get refund. Terrible company do not trust them with your money take it elsewhere where it can be used with a trusted company. This company just wants to take your money and not give any good Customer Service at all. I’ve never known it to be so hard to get a refund from a company in my life.UPDATE 11/01/2026 still don’t have my refund even after sending them a screenshot of evidence that it’s been tracked and delivered to them they are still making excuses not to provide it. This is an absolute scam of a company. I’ve never heard of a company not providing you with a refund before so now I not only don’t have any goods, but I also don’t have my money back. Do not buy from this company, please I warn you. protect your money or use it with a trusted company that you know that you can safely return your items back to with no issues.
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