postmates.com Reviews
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3.1 / 5
Average user rating
4575
Total reviews
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postmates.com Reviews
Read real experiences from customers of postmates.com.
Brands may not incentivize or pay to hide reviews.
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SM
January 26, 2026
So scammy
Yesterday I placed an order, realized I had accidentally placed it at a wrong location, so I immediately cancelled to re-place at the correct location. When cancelling in the app, I was charged for my cancelled order and Postmates refused a refund, stating that because the merchant had "accepted" the order (not even prepared anything) there was nothing they could do. Their customer service was super inflexible, unhelpful, and they were unwilling to even give me a credit to use for a future purchase. Really insane that a company worth billions of dollars would nickel and dime so hard over a $60 dinner and a simple mistake that could hav easily been rectified.
Geraldine
January 23, 2026
I was expecting a food delivery
I was expecting a food delivery, and it never arrived. Apparently, the driver stole my food order. I called the restaurant to inform them; however, I was told they could not do anything about the issue. I will never use Postmates again.
Anthony
January 2, 2026
New Year’s Eve Food Disappointment
We recently received a New Year’s Eve food order from a local steakhouse. It was a special occasion for us, so we spent more than we usually would. I received a bad hamburger and my wife received a bad steak dinner. When I reported the issues to Postmates through their app, the submission process presented technical errors of three types. First, they offered a refund we could accept without showing a dollar amount. Second, the details of the order were duplicated in places, and missing in others. This required us to retype our submissions twice in some areas, and left us unable to submit information in others. Thirdly, the submission ended without resolution and presented at page for us to resubmit what had already been repeatedly stated. After this failed, we reached out to Postmates chat. Three separate agents (Rojane, Dinna, and Porsche) failed to answer our questions, ending the chat sessions. A refund of less than a third of our bill was refunded to us. We asked how this amount was reached with no reaction from the agents.This process left a disappointing/inedible meal experience even worse. We only wanted answers and the value we lost over the bad food.
Donna Persico
December 21, 2025
Wouldn't touch this company with a 10 foot pole.
I tried to setup an account with Postmates to deliver meals as a side hustle. I updated my new car and the result was that I was deactivated.
Sunny
December 18, 2025
Worst customer support experience
I was missing an item ordered from Postmates and the bots on their help sections refused to reimburse me. The bots just kept repeating the same script over and over. I have not been able to reach a live customer support person to discuss the issue.
Caleb J
December 8, 2025
Time estimates are terrible, otherwise reliable
I order regularly (more than I should), and they are generally reliable and easy to use. They are good with refunds when things are wrong with your order and are generous with BOGO offers, etc. With that being said their time estimates are always off to a ridiculous point, it will say 10-20 minutes and will take 30-1hr minutes essentially every time, why they even have the time estimates/where they get them from is beyond me.
Dalia Bryant
December 3, 2025
I placed an order through Postmates…
I placed an order through Postmates yesterday from Rob's Kitchen. I received a picture request that the food was delivered at 5:50 pm on December 2nd, and when I went outside to pick it up, there was nothing there. The delivery driver had to take a picture of it and then took the food with him. I was so mad. To make matters even worse, I tried to get help for my issue, and they said, "Hold on while we contact the driver." Once I clicked OK, I received a message: "We are glad you found your order." I was like what I never found my order. Eventually, I was able to get a refund after I had to wait like ten minutes and use the help icon again. I will not be using Postmates again, this was terrible.
D. E.
November 27, 2025
Deceptive Discounts and Unprofessional Representatives
I had a terrible experience with Postmates. I received a text offering 60% off (up to $30) on select restaurants. I added the promo code, saw it applied at checkout, and my total showed $46.36. After my order arrived and about to tip, I noticed I was actually charged $76.36. The discount never went through even though the app showed it applied.I contacted customer service, and it only made the situation worse. The first representative claimed my order “wasn’t eligible,” even though I had a screenshot showing the promo was accepted. As soon as I sent the proof, they disconnected the chat. The second representative was rude and condescending, trying to “teach” me how to apply a code instead of addressing the issue.This felt completely misleading and dishonest. Postmates advertises a promotion, shows it as applied, then charges the full amount with zero accountability. I will not be using Postmates again unless they fix this and improve their customer service.
Stephen H
November 21, 2025
I should've known better to order from…
I should've known better to order from them when I saw that they are now owned by Uber Eats. :(I ordered several items, one was 2 bananas. However, after the driver left and I went back inside, I noticed that one of the bananas were moldy and the peel was split open on the bottom of one of them. I do have images but there's no way to insert them. :(
Nicole Turner
November 4, 2025
Do not order from these people they did…
Do not order from these people they did not Wanna give me my money back when I didn't even receive my order the driver delivered my order to the wrong house and I felt like they were telling me oh well that's not our problem pretty much. They are money hungry they wanna keep your money. They are scammers.
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