publicmobile.ca Reviews
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1.5 / 5
Average user rating
344
Total reviews
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publicmobile.ca Reviews
Read real experiences from customers of publicmobile.ca.
Brands may not incentivize or pay to hide reviews.
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Jessica
April 3, 2026
Impossible to solve any issues
Impossible to solve any issues. My credit card got hacked, and within days my phone was suspended without me knowing. I was not informed in any way. There is no support online or via phone, and I keep getting sent in circles as I try to resolve this. Terrible service, on top of the fact I was thinking of switching to another provider anyways due to increasingly poor quality of cell reception and random glitchy things. With Public mobile, you get what you pay for, and it really isn't much.
Lew
March 25, 2026
Can’t receive text messages in Europe…
Can’t receive text messages in Europe so can’t use bank accounts or anything else that requires verification. And can’t access my account for the same reason. Totally useless out of the country and no support to address issues. Pathetic.
Sierra Stephen
March 11, 2026
AWFUL. AVOID.
Awful service provider. Changed my card and didn't update it in time, so they blocked my service at 8AM on the day it was due, not even waiting until midnight. I paid it immediately by 9AM, it's now 5 days later without service. I messaged them immediately, they didn't respond for 3 days. Anyway, cancelled my service with them after 3+ years of using them. It has always been a problem.
Kenny H
March 11, 2026
Not allowed to get a cheaper plan if needed!
I had to sign up with a US roaming plan as I would travel during the first month. After that I wanted to downgrade as I no longer needed US roaming. They only allow you to change to a more expensive plan! What kind of mafia practice is that?! Unheard of where I'm from (Belgium). Customer service was unwilling / not allowed to fix that. So I would need to buy a new SIM (can't re-use that one that I canceled my subscription for) for $15 before getting a cheaper plan.On top of all that, the US roaming didn't even work in the US.I have very little trust remaining in this company. They're obviously just out to squeeze the money out of your pockets rather than providing an honest service, which is common, but to do it in such a blatant and obvious way? Wow...
Business Web
March 10, 2026
I’ve been with Public Mobile for over a…
I’ve been with Public Mobile for over a year. I had family members who were with them in the past (I signed them up for it) and none of us had any problems with the service. Until…I was on automatic payment and one day for some reason, the payment didn’t go through. It shouldn’t be a big problem, but the nightmare started. I tried to pay manually, it was giving me an error. I used the same card elsewhere and it worked. But at public mobile, it didn’t work. I waited for 24 hours, tried again and it did not work. I used three different browsers on desktop, cleared cache and cookies, tried on the app on my phone, tried a browser on my phone and nothing worked. I then switched to a different card and it still didn’t work. Then I contacted “customer service”, if you can call it that. The AI chatbot doesn’t even understand its own questions and answers. It provides me with answers, I click on an answer and it says “I only understand simple answers. Please try something else”. Yet, I only clicked on one of the answers it provided. Finally, I get through it and submit a ticket. After an hour, an agent replies. The reply was offering me the same things I’ve already done. “Please try to clear cache, cookies and if it doesn’t work, try to use a different browser.” I did all that again and told the agent it didn’t work. These are messages, by the way, so every time you send a message, you have to wait anywhere between 15-60 minutes for a reply. He then basically tells me it should work and starts being really snotty with his replies. He had no interest in solving the issue after his first reply. He’d just pick a different thing and repeat it. Like “I offered you more solutions, so try them all”. I’d answer that I already tried them all, including changing the card and nothing worked. His reply “I cannot even see that you changed your card. You told card is still in the system”. I replied “well, I see on my account that it’s my new card in the system, so your system is then broken if you can’t see the new card.” He then keeps replying with snotty answers and no solutions. I finally lost patience and told him that theyre keeping my phone number hostage and I started cussing him out. His reply was obviously “please be respectful”. I said that Public Mobile is being disrespectful by not releasing my number. I COULD NOT TAKE MY PHONE NUMBER WITH ME BECAUSE MY SERVICE WASN’T ACTIVE AND I COULDN’T PAY TO MAKE IT ACTIVE. So I was stuck. Finally, I gave up and went with a different provider. But I had to get a new number, because the old one couldn’t be ported, since the old service wasn’t active. NIGHTMARE.
Catalin
March 3, 2026
The system is not accepting my already…
The system is not accepting my already activated and non renewed sim card for a new subscription. Have to buy new simcard if I want service. I am logged in yet cant see my account information, billing history , coverage ... Its only offering me to subscribe again. I said id give them another chance, but the customer support is useless, the website errors out at any card , if id mot know enough , suckers have my card data in their system and I get to say it failed to subscribe me but instead it fished my credit card and name and .... Waste of time !
Me
February 25, 2026
Absolute garbage
Absolute garbage. SMS shut down when my number transferred but they only offer support if they can send you an access code on SMS which of course was not working. So no support at all. Do not use Public Mobile if you need to have a reliable phone.
Wendy Needham
February 22, 2026
All I can say is DON’T
All I can say is Don’t! I had transferred to Public Mobile in Jan. Was away a few times & didn’t realize that when I returned home, where cell service is hit & miss, I wasn’t receiving calls or texts. Public Mobile does not offer wifi assist calling which is absolutely necessary where I live. My bad. The insanity arose when trying to port the number back to Telus! 3 days & 15 messages & still not resolved. Public mobile kept trying to send texts to me to confirm the port out. Conundrum…I can’t receive or reply to said texts with no service. Finally “chatted” on my wife’s phone with one agent who seems to have found a work around. 🤞Maybe today…
AnnoyedinOttawa
February 15, 2026
It took 7 hours to fix my problem
It took 7 hours to fix my problem with installing an eSIM. The customer service is online only and so the CSR gets back to you evey 30-40 min. If their message is garbled because they are working too fast/having lunch/don’t give a d$#€!, you are screwed for another hour. Ridiculous service!
Hasan
February 13, 2026
Absolute shit service with no phone…
Absolute shit service with no phone support and no roaming.
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