pureromance.com Reviews
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1.5 / 5
Average user rating
1023
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for pureromance.com.
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pureromance.com Reviews
Read real experiences from customers of pureromance.com.
Brands may not incentivize or pay to hide reviews.
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Pattie Walters
November 4, 2025
I do not understand buying and not…Worse Experience Ever
I do not understand buying and not being given any kind of proof of what you ordered. I had a party and was never told what amt was sold. Even tho I got a certain percentage from sales. You have people representing your company that are giving it a bad name.Its been over a month and still have not received merchandise.
Sioux
August 24, 2025
Pure Romance Customer Abuse Department
I put one star only because there is nothing lower to rate them with. I saw reviews about their bad unresponsive nonchalant customer service which ought to be rebranded as their Customer Abuse department. I also did not receive my package and they threw us to the dogs telling us to deal with their carrier and simply absolved themselves of any responsibility. Never Again!
Jennifer Bates
July 1, 2025
Horrible customer service
Horrible customer service. My package got lost in the mail and they refuse to do anything about it until its been missing over 3 weeks. Didn't have any problems taking my money immediately but want me to wait over a month to get what I paid for. Also, takes 2 days to get a response from customer service just to find out they won't do anything anyway. Don't waste your time or money on this horrible company
Jessie
May 7, 2025
WHERE'S THE FRAGRANCE? ALL I GOT WAS A PRETTY BOTTLE!!!
IM TRYING TO FIGURE IF THEY FOR GIOT TO PUT THE FRANFRANCE IN THE PRETTY BOTTLE????? I HAVE YET TO SMELL A FRAGRANCE! I SPENTY ALMOST $80. AND DON'T KNOW WHAT THE HELL I PAID FOR!! NEVER AGAIN YOU GOT ME THIS TIME BUT NEVER AGAIN!!!! YOUR CROOKS HIDING BEHIND A FRAGRANCE SCAM! I WANT MY MONEY REFUNDED!
Jane Edwards
April 8, 2025
Attended a pure romance party outside…
Attended a pure romance party outside of Perth recently as a guest. The lady presenting did a ln okay job but when it came to us going up to her van to purchase products a lot of us felt pressured and some of us felt she was extremely rude if we didn’t spend a decent amount of money. I get it though it was a late night party that went through until 9pm so understandably with travel time included in this the consultant was just eager to get her sales and get the hell out of there. But the way we were treated was incredibly rude. I was shocked at a bill of over $400 for for a few basic items won’t go into details but started to reconsider my list and take items off the list the bring the price down. Which resulted me in taking 1 big ticket item off my list to save me over $200 and I was met with a disgustingly rude attitude from the consultant. I was happy to pay for the remaining $200 on my list but given the horrible gestures I received once I did that out of principle I walked away with nothing which was incredibly disappointing. I’m not the only one that felt this way either!! Disgusting attitude have no idea how this woman is so successful in business with pure romance.
George
March 7, 2025
Horrible!!
Horrible!!! They sent the wrong product. I had to pay shipping to send it back. Then I get told I get an Electronic gift card in the amount of the product I returned… ONLY IT DOESNT WORK!! It comes up INVALID on their website. I get told they have to check with their IT dept. really?!! So I’m out ALL MY Money!!! SCAM COMPANY!!! Don’t order from them!!! Total rip off!!!
Lori McConnell
January 29, 2025
15+ years of Pure Romance!!
I have been using Pure Romance products for over 15 years. Their products and customer service are the best in the industry. The greatest difference between Pure Romance and other companies is the personal consultants. They’re not all created equal, obviously, but keep looking til you find a good one (who’s taken advantage of their trainings and certifications and is committed to good business practices!) and you’ll be happy you did! My consultant has never led me astray, and will even encourage me to spend less money if she knows I’ll be happier with something less expensive. Or, if she knows a product isn’t the best- she won’t even sell it to her clients. Pure Romance also has the best bath & body items that are pH-balanced and not animal tested, made with high quality ingredients. They back their products and their customers. On the topic of shipping, I’ve seen so many reviews complaining about it— you must understand that if you are able to get your products at the party- it’s bc the consultant has prepaid the shipping out of her own pocket for your convenience. And then she often has to pay again to ship some items to clients. These women are independent businesses- not Amazon. I’m happy to support my consultant so she can help take care of her family while providing me and SO many others with priceless info that many people are lacking— AND amazing products. And if you’re not happy with your experience or products, call Pure Romance directly and the corporate offices will make it right. I’m a Pure Romance customer for life.
David Graham
August 10, 2024
Any business that doesn't post verified…
Any business that doesn't post verified reviews that happen to criticize the product purchase is suspect.Don't trust the ratings post on their site
Nettiegurl
July 27, 2024
Horrible sex party experience via…
I attended one of "these" years ago via old bestie invite (against my better wishes. Wanting to be nice and supportive) Talk about MLM disaster. The 'hostess' was a middle aged Matron who scouted herself as a sex guru with 25+ years of marriage. So she "knew everything there was to know about intimacy, and what feels good" despite the factor that everyone is different, and not going to like the same thing. Well that didn't deter her performance with any of the toys she had us pass around. Claiming they pull the charm, whether you used them or not. Then the sexy creams she overhyped as 'sensational' blah blah. Like a typical salesperson. Well I stupidly ordered the 'sparkling jelly' to try on my lady parts, and it BURNED. And I mean stung with horrible irritation. Which I emailed her about, requesting a refund. And she responded with such condensation, I thought I'd reach through the email and slap her for the insult. Treating me like I was 5, with maybe I'd applied it wrong, in the wrong spot. Like I had never been intimate before. I wanted to drive by her home and whip the cream at her mailbox. Never wasted my $ again
Josh
June 29, 2024
Safty seal removed on deliver
I bought some toys from this company through the store by Cassidy Bybee as I had seen her post several item videos on social media. The items took a little while to arrive and when they did one of the items already had the safty seal removed on the toy. I sent two emails to the company with no response. I then messaged Cassidy Bybee directly on her social media account and had no response. It has been over a week since I messaged her directly with no response and the emails were sent before that.
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