radisson.com Reviews
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1.8 / 5
Average user rating
200
Total reviews
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radisson.com Reviews
Read real experiences from customers of radisson.com.
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Wayne J
March 5, 2026
Great and comfortable stay
I stayed at the Radisson hotel in Agra (Uttar Pradesh), India.First: the price. Outstanding. It was a little over AU$60 per night. VERY reasonable.Location: about 5 minutes rickshaw ride or 15 minutes walk to the Taj Mahal Size: the hotel reception area was an impressive size (and along with the hotel bedroom which was also a good size).Food and drinks could be had inside a warm cubicle if outside was too cold.Security guards are monitoring inside and outside 24/7 so safety didn’t seem to be an issue.The ONLY negative comment related to the cost of food and drinks. They tended to be on the high side.Overall, I really liked this hotel.
Alex pozniak
February 25, 2026
Raddison heathrow.
Raddison heathrow.I had a cancel my booking as my flights were cancelled.I gave over a weeks notice. And they refused to refund. I also asked if I could rebooked for a different date.They refused and charged me the full fee for the room and didn't care that I couldn't use the booking for no fault of my own. Inexpected some kind of customer csre in this instance for a airport hotel.If you want any sympathy from raddison, then don't, they clearly don't care and just want to money grab.
T O Y
February 24, 2026
Serious Security Breach & Failure of Duty of Care
I feel compelled to warn other travellers to think twice before using Agoda or staying at Park Plaza Victoria Amsterdam and other Radisson Group Hotels. My account was recently compromised, and a fraudulent booking (ID 630619791) was made at this hotel using my stolen credit card details. Despite being physically in the United Kingdom at the time and never having visited Amsterdam, I found myself in a nightmare scenario where my identity was being used by criminals in real-time.What I find most alarming is that I notified both Agoda and Park Plaza Victoria Amsterdam immediately while the fraudsters were actually at the property. I explicitly stated that this was a case of identity theft and credit card fraud, requesting that check-in be denied and local police be contacted. Incredibly, the booking was not suspended and the hotel allowed these unidentified individuals to check in anyway. No meaningful fraud prevention was taken, and the stay was completed using my stolen credentials despite my formal alerts.It is deeply concerning that a hotel would allow a stay to proceed after being formally warned of criminal activity. A confirmation that "check-in occurred" is not a substitute for legitimate cardholder authorisation, and this lapse raises serious questions about their ID verification standards and duty of care. This entire experience has exposed severe weaknesses in Agoda’s security and both parties' inability to respond to urgent fraud notifications.I am currently pursuing this matter through my bank, regulatory channels, and consumer protection authorities. If you value your financial security and expect a professional response to fraud, I would urge you to be extremely cautious. Travellers simply deserve better protection than this.
Erika
February 22, 2026
Subzero non-existant customer care
I wish there was a 0 stars option for the astonishing lack of customer service and deceiving booking platform.I booked a hotel room online via the radissonhotels site, for which I wanted to redeem my rewards points. The platform didn't present me with the "review and payment" page, it jumped straight to confirming the booking. So 1. I was unable to redeem points, which they advertise is possible once you get to that page 2. I was stuck with a non refundable booking 3. I had added a child age 12 as guest, who was now confirmed as a child age 6.I emailed customer service reporting the technical glitch, asking to have the booking cancelled or to have the booking modified to use the points, and to amend the age of the child which had been wrongly processed. They replied they could not do anything at all, and that the booking was now for 2 adults since from age 12 the adult rate applies.I wrote back attaching a screenshot demonstrating that their booking platform was prompting a child rate up to and including age 12, asking to provide the channel for an official complaint.They wrote back with empty generic apologies, did not take any action and did not point out to me how to file my complaint. Case closed, for them.Just DO NOT book anything through radissonhotels please, if the platform does not work properly they take no ownership of their technical problems and leave you stuck with whatever you didn't want to book. They have no clue of customer care, they actually do not care at all about customers.
Janet McDonald
February 18, 2026
Park Plaza Westminster Bridge Road, London
I stayed at the Park Plaza Westminster Bridge road for 1 night. The room and bed were clean and comfortable. I appreciated the quietness and calm atmosphere around me particularly as I was feeling unwell at the time. I would like to thank a Staff member called Daggi who helped me with my bags and found my room for me.
Shivam
February 15, 2026
“Exceptional Service from Surbhi and Rishabh”
Surbhi and Rishabh provided exceptional service throughout my stay. They were professional, attentive, and made everything seamless. Their hospitality truly reflects the high standards of Radisson Blu London Central. Surbhi and Rishabh were outstanding—friendly, helpful, and genuinely caring. They made the entire experience easy and comfortable, and their service exceeded my expectations.
Mr Rogers
February 1, 2026
RE Radisson Manchester airport
RE: Radisson Manchester AirportI had an issue with the company app. Aline responded to my inquiry and passed the detail onto software support staff. Aline also provided helpful information. Her friendly manner and willingness to assist was much appreciated and I can therefore recommend this hotel for the service I recieved.
Shuvo Amin
January 2, 2026
Not Using Radisson Again ANYWHERE
Appalling room situation, broken toilet, bathroom door is broken too, broken shower handle, dirty and outdated bathroom tiles and very disgustingly full of mouldy shower. Such a top-brand hotel with a premium price and this facility is cheating with people. I would avoid Radisson in all my future choices everywhere in the world, not just because of this hotel. The very next day I used another Radisson elsewhere and had a similar unsatisfactory experience. They have a serious condensation problem in the room, and there is a lot of water around the window. I reported it to the hotel team and they said they would fix the window the next day, which they didn’t, and I cancelled my further stay in the hotel. They advertise that they have parking in the hotel, which is not for everyone; this should have been clearly mentioned at booking sites. They were misleading customers. Furthermore, such a premium-priced hotel and not providing bath robes/slippers for standard rooms was preposterous. I will never use Radisson anywhere ever again, not in the UK, not anywhere in the world, and if you don't want to get disappointed with the facility and value for money, avoid it at any cost.
Matthew Barwell
December 11, 2025
Nice enough hotel, Parking Nightmare
Nice enough hotel, not enough staff on reception so its hard to get to the front to talk to someone.Parking is a nightmare, if you book and pay for parking. ITS NOT GUARANTEED, in fact you get told to park anywhere, on the verge, on double yellow, on the grass verge just don't block anyone in.How you can pay and it include parking when there is clearly a problem is awful. Thats miss selling, we almost found no where to park, we just got lucky.
Hakan önen
December 7, 2025
My experience at this hotel was…
My experience at this hotel was extremely disappointing. Due to a flight delay, we were forced to stay at this hotel late at night. Despite our situation, we were made to wait at the reception for almost 2 hours. Although there was only one staff member, he showed no sense of urgency and acted very slowly, even though he was fully aware that we were in a difficult situation. This felt careless and unprofessional.We were already exhausted and stressed after our delayed flight, and this unnecessary waiting made everything much worse.Additionally, the breakfast that should have been included in our stay was not provided. There was no information given and no alternative or compensation offered. This level of service is not acceptable for an international hotel brand.We trusted the Radisson brand when choosing this hotel, but the service we received completely damaged that trust. I would not recommend this hotel, especially to travelers who experience flight delays.
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