rakuten.com Reviews
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Join 36,557+ users reviewing Rakuten (USA). Read verified ratings and real customer experiences on rakuten.com before you order.
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4.6 / 5
Average user rating
36557
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for rakuten.com.
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rakuten.com Reviews
Read real experiences from customers of rakuten.com.
Brands may not incentivize or pay to hide reviews.
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Helen Hansen
January 21, 2026
Good to get a physical check and not…
Good to get a physical check and not have to follow directions on a computer or phone. Honesty of the company and reminders of when to use Rakuten.
Katherine
January 21, 2026
Triple Win shopping with Rakuten!
When I shop thru Rakuten, I can purchase with vendors receiving rebates. Also receive coupons/discounts upon my purchases. Shopping with Rakuten is a triple win!
customer
January 21, 2026
Easy application and broad merchant…
Easy application and broad merchant network. Very accurate reimbursement. Would like a direct deposit option.
JACKIE CLAYTON
January 20, 2026
Satisfied Customer
I love the thought behind getting money back for what you've spent. I got my first check for over $200. I'll definitely keep using the service.Satisfied
Rosie
January 19, 2026
90 days to cash check
90 days to cash check
Laura Freeseman-Freeman
January 19, 2026
Stuck
I needed to reset my password and never receive an email with my link. When I tried to contact them using the online form on their website, I get a message that states that the form submission did not work and to try again. There is no way to contact them and I have no way to reset my password to login to my account. I am stuck. I have tried on multiple days thinking maybe there just was an issue with the website the first time. But no success.
RW
January 18, 2026
Easy platform to use
Easy platform to use
Katherine M Moser
January 18, 2026
The company is always very helpful.
The company is always very helpful.
TexasGrandmom
January 18, 2026
Timely service
Timely, many good retailers-would be glad to see more. Checks arrived in a timely manner. To save operating costs, I would accept a check/quarter.
Nathasha
January 17, 2026
I love the discounts and cash back
I love the discounts and cash back, especially with options for Paypal and other cards. I wish there were some of the old vendors/retailers that used to be on, like Wal-mart. The app is not great and glitches a lot, takes time, and doesn't always register actions.
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