ralphlauren.co.uk Reviews
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1.5 / 5
Average user rating
241
Total reviews
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ralphlauren.co.uk Reviews
Read real experiences from customers of ralphlauren.co.uk.
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Lynn McIntosh
January 31, 2026
UK consumer issue with Ralph Lauren.
UK consumer issue with Ralph Lauren.Order marked “delivered” but courier photo shows the parcel left at a different address. I provided proof of my front door.Ralph Lauren accepts an investigation is ongoing but refuses a refund unless I wait, despite delivery to the wrong address being non-delivery under UK consumer law.Please resolve.Photos of wrong delivery address pictures already been submitted via RL whatsapp customer service Dreadful service Condescending attitude from every member involved in group chst
TBG
January 17, 2026
Inept customer service
My order was shipped without complete shipping information leading to UPS being unable to deliver the package. I contacted RL customer service twice to have my information updated and they assured me it had been done and confirmed with UPS. Nearly two weeks after placing the order I get a notification that the package was returned to RL because the shipping information was not provided. Now I will have to wait up to 10 days for a refund and have to place the order again. Avoid and buy from another retailer!
MJ
January 12, 2026
Still not arrived
Ordered a coat on 4th January, as of 12th January still no delivery to parcel shop. Should have been delivered last week, then delayed due to bad weather! Tracking said out for delivery today then when I checked around 4pm it said return to sender requested! Very strange. I called Ralph Lauren and they weren’t helpful, she told me it had been delivered to the shop and gave me a pick up code but couldn’t explain why someone had requested ‘ return to sender’. So along to the pick up shop I went only to find it hadn’t been delivered and I fact they’d had no parcels today from UPS. Call UPS get staff with poor English who seem to dance round the question of Where’s my parcel? Even the manager was useless. Tracking update now says delivery by end of play tomorrow. If it doesn’t arrive I will raise a dispute with my credit card provider. Really expected better from a well known brand. Wish I had seen the reviews prior to ordering as I wouldn’t have bothered. I will never order from them again. AVOID AT ALL COSTS..
Inguna
January 7, 2026
Ralph Lauren online = speedy delivery
Ralph Lauren online = speedy delivery! Sure UPS has its weird moments but still Great Experience at R.L Online. Also EXCELLENT shopping at Ralph Lauren Brompton Cross store. Thank you Maurizio for being wonderful and making us feel so welcome. I really liked his approach - comparing to other stores he was not pushy and allowed me to lead hence I also purchased items. Coming back to Brompton Cross store real soon. Inga & Louie
sarah@glasgow
January 6, 2026
Coat which has not arrived
I ordered a coat online which was supposedly delivered by UPS on 31/12/2025 (there have been several amendments made to their tracking since they ‘delivered’ with the last update that it was signed for by ‘Mo’ who does not exist, at least not at the delivery address). I raised the matter on the day as I did not want to delay raising this issue. I have now contacted RL’s customer service on 3 occasions to chase getting a refund. On each occasion I get told that they need to investigate with UPS and that I will hear back later the same day with an update. They never phone back or contact me. After speaking to them today, I have asked for my query to be raised as a complaint. I have been advised the turn around time is 24-48hours. When I do not hear from them in 48 hours, I will be raising a credit card dispute. I wish I had read these reviews before ordering as I would agree with the comments about unreliable couriers and poor customer service.
Jean Simpson
December 22, 2025
Two wrong sizes
I ordered some very expensive boots for christmas for my daughter the boots arrived, but the left boot was a size 6 and the right one was a 3.5 how can a reputable company get this wrong .I'm very unhappy about this as I have no christmas present for her now.
thehungrymeerkat
December 19, 2025
Horrendous
Horrendous! The most expensive company but has the WORST customer service. Their call centre is in South Africa and they know NOTHING. I have been constantly emailing them and ringing them for months fighting to try and get my orders and refunds. They have the wrong UK size on their website for ALL of their shoes so they are all too big. You need to order a size smaller than you usually wear. They have a US size 8 listed as UK size 5 but US size 8 is UK size 4. I told them about this but they haven't corrected their website. Their complaints dept is incompetent just like the whole company. I would never order from them ever again. I have wasted so much time with them. Only managed to get a refund by doing a paypal claim
Donny
December 15, 2025
Terrible customer service
Terrible customer service. Parcel got lost and they won't issue a refund or replacement.
Da Leitch
December 10, 2025
If I could give no stars I would
If I could give no stars I would. Simply the worst online experience to date. Sent out all wrong order then asked to pick up the expenses to return, if I don't they would not return my money. No customer service just robots with a script. Do yourself a favor don't buy online.
Customer
December 7, 2025
Horrific experience
Please do not buy from RL online, they take your money and if you return something because it doesn't fit they don't reimburse you. After 2 weeks aI'm still waiting to be refunded for the expensive item I returned. What is hilarious is that the item I bought, which was the last one, is now available again online. They want to make double money for an item! You would expect more from an expensive company, but they are totally disgraceful.
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