ray-ban.com Reviews
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3.1 / 5
Average user rating
7310
Total reviews
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ray-ban.com Reviews
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Algis Staniulis
February 26, 2026
This is one of the worst
This is one of the worst, if not the absolute worst company that I have ever had the misfortune to deal with after purchasing their substandard sunglasses, Their customer service/relations which in this case is a misnomer, is absolute torture. I could write a short book on the long and tortuous journey a customer must endure to file a legitimate claim for repair and finally denied. If there were any justice, this crappy, arrogant, unethical company should be boycotted until RayBan is banned from the public marketplace and driven to bankruptcy where it belongs. Absolutely the worst. They don't honour their warranties and are a waste of money and time. Stay away from them to avoid being ripped off.Al StaniulisOttawa Canada
Tracy
February 26, 2026
Can’t SEE myself ordering from them again
The online prescription ordering is garbage. They made my prescription incorrectly and attempts to get ahold of a representative were impossible. I sent them back with an email asking for them to be fixed or a refund issued and I received back the glasses with the same incorrect lens prescription. I now have to pay extra money to have the correct prescription lenses ordered through someone more reliable. NEVER purchase prescription glasses through RayBan.
123Qwerty
February 25, 2026
Glasses NOTHING like the images
Glasses NOTHING like the images, when I returned for a REFUND, they ILLEGALLY resent the item out, claiming I had selected a "replacement"!AVOID THIS COMPANY, A DREADFUL SHODDY SELLER WHO I AM REFERRING TO UK TRADING STANDARDS!!!!!
Genuine Customer
February 25, 2026
I purchased a pair of custom glasses…
I purchased a pair of custom glasses that were faulty when I received them. The frames had scratches, and the lenses were not properly polished — the workmanship was poor.I contacted Ray-Ban to resolve the issue, and I was informed that, according to their policy, the turnaround time is approximately 15 working days. The item must first be returned and received before a replacement is ordered, meaning the two processes cannot happen simultaneously.In today’s digital world, where returns can be tracked and verified as soon as they are collected by a courier, this feels like an outdated and inefficient returns process. It also implies zero trust in their customer base. What do they think is going to happen that the customer doesn't return the faulty, in which case they will just charge them for the non- returned item.They said they could refund the order and I could place a new one online, but the price would be more than what I paid. Why should a customer be penalized for a mistake that was Ray-Bans fault?Ray-Ban has not offered any sensible solution for something that was their own mistake. I have called and emailed customer support to try and find a workaround solution but they have not wanted to provide any. Each correspondence takes around 24 hours for a response, making the customer support unnecessarily time consuming.This is a very poor level of quality control and customer service from a luxury brand.
Ukfraser
February 24, 2026
Black aviator max with black polarizing 62-16
This is for the MODEL CODE RB3925 62-16 black frame and black polarized crystal lenses. Ordered on Thursday and received on Monday so very quick delivery. The sun glasses are excellent and I am glad I went for the larger lens as I am not aware of very much light round the edges. They are very well made and the images through the crystal lenses are noticeably clearer than my previous polyamide budget sunglasses. They weigh in at around 54 g compared to my previous prescription polarizing sunglasses and budget ones which were all around the 25g mark so they are noticeably heavier. I have worn them for prolonged periods during winter and they are comfortable.I am very pleased with them and they look and feel built to give many years of service. But the real test will come during the summer when the temperatures are higher and I just hope I will still be comfortable wearing them otherwise I will need source a lighter pair.
Steve B
February 23, 2026
Not the same features as the USA
Firstly, the glasses are excellent and generally I have no problems with them, well only little ones.However this partnership between Meta and Ray bans leaves UK buyers out of sync with the USA despite buyers in the UK paying the same priceIn the UK we are protected by the Consumer Rights Act 2015 which covers the physical product, the software and the updates.I have some minor issues with mine and also wanted to ask some questions about updatesHowever Meta wont talk to me and if I go back to Sunglass Hut (online) where I bought them from (physical store) the support is limited to physical issues like "they are not working" "they wont pair" etc etc. In fact Sunglass Hut transfers your query to Ray Ban so it is not even the store who are legally responsible for the warranty providing it.The reason I have given 3 stars is because in the UK we are denied the features that the USA have and there is no information on when we might get themWhen we get updates often the updates don't provide the new features that the USA get.For exampleLive AI not available in the UKConversation Focus which is part of the Early Access Program is not available in the UK because the Early Access Program is only available in the USAI have a minor issue with my glasses in that they start playing music without my command. Its a minor thing but annoying so I wanted to raise it with whoever.Under UK Law I have to go to Sunglass Hut, who forward me online to Ray Bans. There, the form is very much about serious faults and they limit you to 300 characters which was not enough for me to get my questions in about the updates.In the UK the law is very clear. I bought my glasses from Sunglass Hut. Therefore Sunglass Hut have to provide my warranty. I understand why the forward me onto Ray Ban but that breaches my rights.Meta Live AI not available in the UK was introduced in December 2024 in the USA as part of the Early Access Program which is not available in the UK. By March 2025 they had updated and improved it but still not in the UK. If I ask my glasses to start live Ai it simply replies that it is not available on my glasses. So that is a clear 15 months after the USA started to get itCome on Meta. We pay the same as the USA (more probably)Give us what we have paid forSo word of warning if you are considering buying Meta Ray Bans. Not all the features are available in the UK and they do not tell you when you might get them...if ever!
Héctor Rodríguez
February 22, 2026
The webpage for Ray-Ban is terrible
The webpage for Ray-Ban is terrible. Also, they give you a discount code if you sign up to their webpage which is basically useless. Can't use it in any of the nice glasses.
Alex Christopher
February 22, 2026
Refusal to Honour Consumer Rights on Remix Order
Order number - 75868542 Very disappointed with Ray-Ban’s refusal to comply with UK consumer law.I purchased a pair of customised sunglasses via the Ray-Ban Remix configurator, relying on how the product was visually represented during the online customisation process. While the sunglasses received match the selected options technically, the finished product does not reasonably reflect how those options were presented online at the point of purchase.I rejected the goods within the statutory 30-day period under the Consumer Rights Act 2015 on the basis that the item is not as described.Despite this, Ray-Ban have refused to accept the return and are attempting to rely on their internal policy that customised items are non-refundable unless faulty. A retailer’s internal policy does not override a consumer’s statutory rights.As a long-standing Ray-Ban customer who has owned several pairs over the years, I certainly won’t be purchasing from Ray-Ban again.
Rajesh Hota
February 19, 2026
DO NOT BUY - Complete Waste of Money
DO NOT BUY - Complete Waste of MoneyI purchased these Meta Ray-Ban Wayfarer Gen 2 smart glasses with high expectations, but what I got was a $600+ paperweight and the worst customer service experience of my life.The Problem:After barely 3 months of normal use, the microphone completely stopped working. I can't make calls, can't use voice commands, can't record audio - essentially half the "smart" features are useless. For a premium product at this price point, this is absolutely unacceptable. These aren't cheap sunglasses; they're supposed to be high-tech devices that last.The Customer Service Nightmare:This is where it gets truly infuriating. Both Meta and Ray-Ban are playing an endless game of hot potato with my warranty claim, and neither company wants to take responsibility:Meta's Response: "Please contact Ray-Ban for hardware issues."Ray-Ban's Response: "We are sorry, your warranty service request cannot be evaluated. This request cannot be managed online. Please, contact the retailer you purchased from for further assistance."Back to Meta: "That's a Ray-Ban product issue, contact them."I'M GOING IN CIRCLES!Why This is Unacceptable:1. False Partnership: Meta and Ray-Ban market this as a collaboration, but when something goes wrong, neither company owns the product. Who exactly stands behind this product? Nobody, apparently.2. Warranty Dodge: I have a valid warranty, but both companies refuse to honor it. Ray-Ban says they can't process it online and to contact the retailer. The retailer says to contact the manufacturer. The manufacturers (both of them!) point fingers at each other.3. Premium Price, Discount Quality: I paid premium money for what I thought was a premium product from two established brands. Instead, I got something that failed in 90 days and zero customer support.4. Wasted Time: I've spent hours on customer service calls, chats, and emails. I've been transferred, put on hold, asked to repeat my story multiple times, and gotten nowhere. My time is valuable, and this has been an absolute waste.The Bigger Issue:This isn't just about my defective product. This reveals a fundamental flaw in how Meta and Ray-Ban have structured this partnership. There's no clear ownership, no clear warranty process, and no clear path to resolution when things go wrong. And things WILL go wrong - this is technology.If you buy these glasses, you're gambling that nothing will break, because if it does, you're on your own.My Advice:1. Save your money. Buy regular Ray-Bans and regular earbuds separately. At least you'll know who to contact when they break.2. If you already bought them: Document EVERYTHING. Take screenshots of all conversations. You'll need them when you inevitably have issues.3. Check your credit card warranty: Your credit card might have better warranty protection than Meta or Ray-Ban is willing to provide.To Meta and Ray-Ban:You can't slap two premium brand names on a product, charge premium prices, and then ghost customers when there's a problem. This is embarrassing for both companies.Either take ownership of the product or stop making it. This half-partnership where nobody is responsible is a scam.Final Verdict:Reliability: 1/5 - Broke in 3 months Build Quality: 1/5 - Microphone failure is unacceptable Customer Service: 0/5 - Absolute nightmare Value for Money: 0/5 - Expensive paperweight Would I Recommend: NO - Not even to my worst enemyStill being bounced between companies. Still stuck with $600+ broken glasses.#MetaRayBan #RayBanStories #CustomerServiceFail #WarrantyFraud #MetaGlasses #DoNotBuy
G May
February 19, 2026
Awful Meta Glasses
Awful product and company. Received some defective meta glasses and sought a return. Months later and no monies returned. Clearly all their customers are happy to lose £650 so clearly I am an exception. They have done nothing to resolve this issue. Will NEVER buy from them again. Avoid.
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