register.com Reviews
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Join 13,744+ users reviewing Network Solutions. Read verified ratings and real customer experiences on register.com before you order.
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4.4 / 5
Average user rating
13744
Total reviews
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register.com Reviews
Read real experiences from customers of register.com.
Brands may not incentivize or pay to hide reviews.
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Ken Cardwell
April 3, 2026
Operator was very polite and patient…
Operator was very polite and patient and super quick responses to my questions. He wouldn't hesitate to make the changes to my website that I requested if at all possible. He was easy to understand and made it clear about what he was talking about.
Jay meushroom
April 3, 2026
Grace should get a raise
The associate who helped me named Grace did a fantastic job with helping me with my needs. She was thorough and was able to accomplish everything that was needed in a friendly and timely manner.
Sigfrido Rodriguez
April 3, 2026
The customer service made me pay for…
The customer service made me pay for Time Support which after the fact that I paid they Did Not give the Time Support instead they told me I needed to wait up to 72 hours for someone to contact me. Typical Bait and Switch I was told they would take care right away when I was paid instead, I got something else.
markrhs
April 3, 2026
Rey did a great job helping me get the…
Rey did a great job helping me get the product i needed in a professional, friendly and efficient process.
Art Palace
April 3, 2026
Very good products and support
Very good products and support
Amy Hetzler and Bob Zimorino
April 3, 2026
I was told to follow directions and…
I was told to follow directions and someone would come to help me. But nobody came up until after the third time I commented that I was still waiting. When help did finally come it was smooth as glass but there should be some way to tell somebody when they're waiting that help is coming.
Jude
April 3, 2026
They have solid customer support
They have solid customer support, been with other hosting services where you can't get a hold of anyone and it's terrible. I've been here since they were Fatcow, and there's a reason I've continued to stay!
Moore Control Exterminating Co
April 3, 2026
The experience of talking to Network Solutions.
The experience of talking to Network Solutions was intense. They ask for a lot of information to renovate our web site.
customerJashley
April 3, 2026
Initial Consult for new Website
My initial consult following a complete rebuild of my company website (took only a week to build) was handled wonderfully by Chris in Canada. He was kind, professional, handled the tweaks and minor text changes, and got me familiar with the basics of the web editing program that seems rather intuitive …. We discussed some design mods on one page that I still want to make, but overall the site was designed very well on the first try… with a fresh new look I desired. Chris patiently took the time to go through each page to focus on the important features of my business that truly matter to new clients, without getting too complex…. I truly appreciated his Patience and dedication to my goals!
Lucia Prieto
April 3, 2026
25 yrs - Network Solutions has not aged well
25 years ago Network Solutions was an honorable provider, no complaints. Unfortunately, instead of evolving, they have devolved into a cumbersome output only enterprise with no room for customer input or response and no fiduciary conscious as seen in stealing from customers through unauthorized charges at a time of their choosing irrelevant of expiration/renewal dates. What follows is the latest in the saga:Nov 10, 2025 $626 was charged without authorization to our credit card for “services” including our domain name with expiration date of Jan 9, 2026. Given that the charges were unauthorized and charged under separate names, “Network Solutions” and “Netsol,” the credit card was thought breached and our treasurer had the card cancelled with expedited reissue at a fee. I was given notice of the situation and immediately called Network Solutions (hereafter “NS”) to confirm and complain about their unauthorized “automatic” renewals 2 months prior to service expiration. NS initiated a refund to be processed within 7 to 10 days. When the refund was not received I again contacted NS in December and was told that the “refund” was rejected by the bank because the credit card account was closed. Did NS reach out in the transpiring month to request optional refund instructions from us? No. I contacted the bank and the account was reopened in order to receive the refund and NS was apprised of the action and agreed to reissue the refund since they COULD NOT do so to the “new” account. January 8th, no refund having been received, I contacted NS and was told that they needed the new account information since they could not refund to the account that had rejected the credit in November. The information was given to them and the refund was to be issued promptly. I then proceeded to pay for and renew a domain name set to expire Jan 9, 2026 for one year. The other "expiring" services were not renewed and thereby cancelled. On March 3 I became aware of our email services being disabled and our “*.org” domain linking to a “domain expired” webpage. When I called NS I was told that our bank had initiated a chargeback and NS pulled down our services. I explained that:1. The $626 was finally received by our bank on February 4 and NS was told that the monies had finally been refunded 2. Neither our bank nor any of our officers requested any chargeback from NS and this was conveyed to NS with documentation3. Our website is paid for and has expiration/renewal of January 9, 20274. Our hosting package (email) is paid for and expires in 2030A “service ticket” was created, our services were restored “subject to” case resolutionMarch 10 I received a “no-reply” email advising me that there is a chargeback from the bank and the case is closed. This based on a series of misstatement of underlying facts as delineated in the email.March 11 midnight, having just arrived in Europe, I called NS - going through the normal one hour process before finally being connected to a supervisor. After a full hour with her, during which time she promised to address the issues to determine account status and communicate with me by an email to which I could respond, the call was disconnected. She did not attempt to call me back and sent no email.March 25 I received our treasurer report making me aware of a $308.95 deposit from NS to our bank account. A chargeback had apparently been processed for one of the two charges constituting the $626 unauthorized transactions in November. I called NS and after over an hour on the phone was told that a supervisor would call me back the same day. Six hours and ten minutes later, not having received a call back, I again went through the "customer service" experience. Having explained that I needed to get $308.95 back to NS WITHOUT making a purchase since the funds had now been received twice, I was placed on hold waiting for a supervisor. Two hours later I was informed that the supervisor was connecting and I would be transferred as soon as he was ready. Ten minutes later I was transferred - to supervisor "Paul" voicemail. Yes, I left my name and phone number.No call as requested TWICE on March 25 has been received to this date but I did receive an email telling me that my services would be suspended for nonpayment.Is this an experience that anyone would relish?
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