reservebar.com Reviews
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2.2 / 5
Average user rating
1235
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for reservebar.com.
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reservebar.com Reviews
Read real experiences from customers of reservebar.com.
Brands may not incentivize or pay to hide reviews.
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Michael McCormack
March 28, 2026
Lost package zero customer service
My package seems lost but they already got my money so I’m getting no response from the company. I’ll just have to file fraud with my bank. So sorry i purchased here.
Human Relic
January 6, 2026
Don't do it
Don't do it, it's all a scam. They are just middlemen who charge a premium. I currently have a complaint on my American Express for their failed delivery.
Nicholas Fitchett
December 25, 2025
Orders don't ship for months if ever
Ordered barsys 2.0 coaster with mixing glass on 11/28/25. Received email on 12/4 with tracking info. Tracking info still states waiting on business to drop off package for shipping. No response to emails asking for updates. Not worth the headache. Attempting credit card charge back.
jack m
December 23, 2025
This was my first time ordering
This was my first time ordering, and I expected everything to ship together from one location. Instead, the company appears to act as a middleman, sourcing products from different places. I ordered three bottles, and they arrived on three separate days from three different locations in the U.S.—one from New Jersey and two from different cities in California.Two of the shipments didn’t require an adult signature and were simply left on my doorstep, which is concerning because it makes it easy for minors to receive these items with just a credit card. As for packaging, each bottle came in a large box with thin bubble wrap and plenty of oversized brown paper. The protection wasn’t great—you could hear the bottle sliding around inside the box when tipping it. Honestly, I’m surprised none of them broke during transit.Overall, the products arrived intact (luckily), but the shipping process and packaging could definitely be improved.
randy sloan
December 19, 2025
I ordered an item from them
I ordered an item from them. They took the money and said it would ship out within 2 to 3 days and it’s been two weeks and still haven’t received it and keep getting an email saying that my order has been delayed and you can’t get a hold of customer service it takes 2 to 3 business days for them to get back to you. Not very good customer service.
Tony Stadge
December 11, 2025
Shitty sub par service
Order 2 expensive bottles of Jefferson Bourbon, ship from a different entity from Chicago IL. Took 7 days to arrive to southern Illinois. Could not get a phone from Reserve bar. Every time I answered the phone they would hang up on me. Shitty sub par service.
Ashton Fallon
November 30, 2025
Fantastic customer service
Fantastic customer service! When I had a problem with my online order, they responded instantly and made it right—and then some. I'm thoroughly impressed and will definitely order again.
Erin Kern
August 18, 2025
Terrible!!
Terrible!!! Delivered only part of order. Never received a response about the rest of it. The automated system (which is the ONLY thing available) claims my order number isn’t in the system. No response and no refund from anyone. Do NOT use this service.
Kailey
June 19, 2025
If I could give less stars I would
If I could give less stars I would! I ordered a bottle of bourbon to be delivered on Father’s Day. Didn't show up on time and also never, I received many emails apologizing for their crappy business but nothing else. I finally cancelled the order because I kept getting emails apologizing for their crappy business delay. I cancelled the order, bought a bottle that requested them to send, sent it myself, and it arrived. Way faster than this company, who I can’t say enough negative things about! They suck! Never, ever use this company!
David Christian
May 16, 2025
they play games ....
I read all the reviews prior to ordering and, since there were some pretty positive reviews, I thought I would give it a shot; and boy do I regret it. I ordered Pomp & Whimsy Gin Liquer. before I go further, their customer service was great and messaged me daily with updates, and I definitely did not feel ghosted. I got the order a week later, and it was Pomp & Whimsy Gin (not Gin Liquer). I reached out to customer service, and got a response within 10 minutes apologizing and offering to make it right. In a day or two I got the return label, and returned the Gin, and got a response daily saying, "we see the return is in transit, and will let you know when it is received and we will ship the correct order promptly". their customer service deserves kudos for their communication. after a week, i got the email that the return was received, but they refunded my money as they did not have the Gin Liquer in stock. so I had to wait two weeks to be told that, and for my refund? Do not waste your time and money with Reserve Bar!
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