rhinorack.com Reviews

The Batwing 270 Awning from Rhino Rack turned out to be a huge disappointment. In just one year with minimal use, the storage bag tore open, water seeped inside, the support poles got bent, and the zipper fell apart. This wasn't from serious off-road adventures either but just regular camping trips and short outings. The storage bag, which you absolutely need to keep and protect the awning, broke down first and caused everything else to fall apart after that. Getting help from Rhino Rack was pointless. They acknowledged the problem but then wouldn't take responsibility, claiming the bag isn't protected by warranty after a year because it's made of fabric. Seriously? You can't even use the whole thing without that bag. It's not some optional add-on, it's necessary for the product to work at all. They said they could swap out a couple of poles but refused to replace the bag that made the whole system unusable. When a company sells you something that falls apart in a year of regular use and refuses to stand behind it, that's trash. Plain and simple. Rhino Rack used to have a solid reputation, but those days are gone. Don't waste your cash. This product belongs in the dump.

Really disappointed with this company and their customer service. I bought what they advertise as a universal side loader kayak rack but it won't work with the stock roof rack on my Subaru Forester. I've tried reaching out to their support team multiple times over the last few weeks through phone and email with zero response. From looking at other complaints, this seems to be a pattern with how they treat customers. There are definitely better options available and I'd recommend checking those out instead. You don't want to end up like me stuck with a pricey product that doesn't even fit and nobody willing to help you figure it out.

Got the Vortex 2500 specifically because I wanted to transfer it between vehicles. I picked up new hardware to fit it on my Corolla only to realize it won't work! I double and triple checked to make sure I had everything the right specs. I reached out to Rhino to figure this out since different instruction sheets and pages show different sizing for my model. Turns out the silver bars are completely different from the black bars even though they're labeled with the same part number. They told me to contact a local retailer for support, as Rhino doesn't have actual stores. That was my first red flag. So I went to see that retailer after picking up additional bars I shouldn't have needed to buy, just to learn they charge 140 dollars an hour for installation work. I ended up throwing way too much money at this trying to get it to work on my Corolla. Their customer service left me hanging the entire time. The website info is inaccurate and misleading. I sent detailed pictures and explanations to their team about everything that happened and got nowhere. This whole situation has been a frustrating money pit. Go with a roof rack from a company that actually owns their mistakes and can provide real customer support.

Would you feel comfortable relying on just one tiny screw to keep you safe while driving? That's exactly what Rhino Rack has done with their design and materials. The result almost caused a serious accident on the road. A real Rhino Rack should deliver durability and quality fasteners, not flimsy plastic components and undersized hardware. I invested in their Roof Rack Backbone Base Rack System for over a thousand dollars with installation included. I mounted a Roofnest Falcon tent on top that weighed 140 pounds, still well under the 220 pound capacity they claim everywhere. Just the second day into my trip at about 15 to 20 miles per hour on a gravel road, the entire rack failed and my tent flew right over my windshield. Turns out Rhino Rack took major shortcuts: each crossbar base is held with only one undersized screw that has basically no grip threads and zero locking feature. That screw backed out and sent my tent flying over the hood of my Jeep. I ended up stranded out in the desert without any cell service. It took five people spending hours to get things fixed up. I spent over a month trying to get resolution from Rhino Rack and now they're claiming the rack only holds 138 pounds while moving, saying my 140 pound tent exceeded the limit, even though every site selling this thing lists the higher capacity.