rhodeskin.com Reviews
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3.5 / 5
Average user rating
390
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for rhodeskin.com.
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rhodeskin.com Reviews
Read real experiences from customers of rhodeskin.com.
Brands may not incentivize or pay to hide reviews.
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Anna Knipe
February 7, 2026
Love the products and website ;)
Love the products and website ;)
Julia Kilarski
February 7, 2026
very helpful.
very helpful.
MZ
February 6, 2026
Payment of 153 euros taken and refusal to assist with delivery error
I had a very disappointing experience with Rhode Skin’s customer service after spending 153 euros. Their website made an error and entered an incorrect delivery address even though I entered correct one it redirected shipment to other address so after 4 minutes of order I contacted Rhode immediately to ask for help. Despite the parcel still being packed in WAREHOUSE day after , they refused to initiate a recall or take any action, even after I explained that I do not live at the delivery address and am not the recipient at that location they really did not care and shipment was dispatched after day and after numerous requests. Contacted The carrier confirmed in writing that only the retailer can intervene in this situation. Rhode was informed of this and still chose not to help and sent me cold and dismissive response they cannot recall/stop shipment even though they can but do not want!***PLEASE NOTE: there is NO telephone customer service or helpline, and all contact is limited to email to which they respond generically. Responses took a long time, and when they did arrive, they felt generic and dismissive, offering no practical assistance which made me so stressed. I was repeatedly told to “contact PayPal,” which did not resolve the issue and simply delayed matters further. At no point did Rhode take responsibility or made a genuine effort to prevent the parcel from being delivered to the wrong address / a third party. For a brand of this size and Hailey Beiber behind it, this level of customer support is unacceptable and shameful. I would strongly caution others: if anything goes wrong with your order, do not expect timely or helpful support. I feel so unpreciated as a customer. I lost all my respect for Hailey Beiber. Hailey B shame on you and your customer service!
Mari Ohan
February 4, 2026
Everything was fine
Everything was fine
Olga
February 3, 2026
The peptide lipstick gave me something…
The peptide lipstick gave me something that looks like cold sores and hurts badly. Deeply disappointed as I am a fan of Hailey’s, but this product should be recalled. There is clearly something wrong with it.
Pizzapoet
February 1, 2026
Prolonged delivery delay
I placed an order on 8 January that failed due to a courier issue not caused by me. A replacement was issued, but it missed its own delivery window and remained delayed for weeks with no clear timeline.Customer service responses were polite but largely generic, with no proactive updates and repeated advice to “wait another week” or sign up for notifications, even after nearly a month had passed.While I like the brand and was genuinely excited about my order, this experience showed a lack of accountability and poor handling of delivery issues for international customers. After waiting far beyond a reasonable timeframe, I ultimately had to request a refund.Disappointing experience overall, especially given the price point and brand image.
Linda
January 31, 2026
Love the products & customer service <3
Apart from absolutely loving the Glazing Milk & pocket blushes, placing an order was simple, shipping was fast & when one of the items in my order was missing, they got back to me super quickly and we’re prompt with sending me the missing item. 10/10 customer service!
Giulia Brecci
January 30, 2026
I had a problem with my order and they…
I had a problem with my order and they were so kind and available, fixing the problem in just few minutes
Cecilia Ivanov
January 28, 2026
Amazing customer service
Amazing customer service and beautiful products! I had an issue with my delivery, and the Rhode team handled it quickly and professionally. They were kind, responsive, and made sure everything was resolved smoothly. I absolutely love their products and will definitely continue ordering. Highly recommend!
Neda Mujic
January 28, 2026
Smooth communication 🫶🏽
My first order could not be delivered because my address was entered incorrectly. When I reported the problem, a new package was sent to me immediately, which I finally received today. The communication and the resolution of the issue were flawless. I will definitely order again. Thank you for everything.
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