rockauto.com Reviews
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1.9 / 5
Average user rating
3137
Total reviews
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rockauto.com Reviews
Read real experiences from customers of rockauto.com.
Brands may not incentivize or pay to hide reviews.
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Gina
April 13, 2026
I have ordered parts here several…
I have ordered parts here several times. Soooo much cheaper than the parts store! Very satisfied so far!
P. Schuessler
April 13, 2026
Dead TPMS sensors, TWICE!
This is the second time they have shipped me TPMS sensors that are completely dead. You don't find out until after you install them though.
Jason Gallagher
April 11, 2026
They shipped me three completely…
They shipped me three completely worthless struts. They are so noisy it feels like my front end is going to fall off I've had them installed by two different mechanics and now they want half of the price I paid for them to ship them back. I will never use them again and I will never recommend them to anybody
Kyle Abate
April 11, 2026
Worst place to order parts
Worst place to order parts. Zero customer service and they don’t have a phone number to call and talk to anyone. Part I ordered didn’t fit and they said I looked it up wrong. Not the case was a 2 pin plug for a front washer pump but was split between the pins. Had to email and go back and forth and they charged for return shipping still. Closed my case in the email and can’t get a hold of anyone there. POS place will never buy again or had my customer buy from here. Dog 💩 company!!
Google User
April 10, 2026
Rock Auto is my go to for parts
Rock Auto is my go to for parts. I can find everything for my SUV and the prices are a whole lot better than going to the parts store. Yes I do use a parts store if I can't order in time. Overall I am very happy with the service and timely delivery. I've been able to get my whole front end done without going to a shop other than getting the alignment done that's needed using Rock Auto for my parts. If you aren't familiar with your vehicle customer service is helpful.
Benjamin
April 7, 2026
Best prices, worst service
Yall got the best prices but your return policy can suck one. How does one send back an unopened box of parts and recieve less than half back on the parts. I would understand if I tried to install it but it didnt even leave the box it came in. You charge a reshelving fee and shipping and send the rest back like every other parts store.
Charles Binyon
April 6, 2026
Been ordering for years from Rockauto…
Been ordering for years from Rockauto with no issues. Never a problem with wrong parts unless it was me ordering them wrong. Today I placed an order 6 parts in cart. Paid for order and only have 4 items shipping. Went back online to see if others where out of stock which they where not. Would have to pay shipping again to order the same parts to ship from same location as the first 4 parts.
Ken R
April 4, 2026
2 purchases 2 issues #1 ordered brake…
2 purchases 2 issues #1 ordered brake pads they never shipped had to buy from a local store, had them cancel it because they couldn't tell why they were not picked up? They issued a refund but a couple weeks later they shipped weeks after the cancellation and refund? Then they demanded I return something I didn't order or need? #2 ordered a water pump for a Cummins that arrived fast but the box was damaged, found a gouge on the pulley that could damage the serpentine Belt that cost over $100 for a diesel! We tried to contact them but the website just asked a bunch of questions like was it installed before discovery of damage? "no" was the box damaged? "Yes" was the Rock Auto tape intact? "Yes" Was item refused? "no because FedEx dropped it off and left couldn't refuse it" website response! Can't replace it has to be shipped back for a credit?????
Max Ururu
April 2, 2026
Waste of time and money
Order number 341514661Extremely disappointed with RockAuto.I ordered a part that was clearly listed on their website as 100% compatible with my vehicle, but in reality it does not fit at all and cannot be installed. This is not a minor issue or installation error — it is simply the wrong part.What’s even worse is their response. When I contacted support, they insisted that “according to their catalog, the part is correct,” and their solution was to offer a return — but at my own expense. This kind of service is unacceptable. If you’re selling automotive parts, fitment accuracy is critical, not optional. Charging customers for returns when the part clearly doesn’t fit is completely unreasonable.I would not recommend ordering from RockAuto unless you’re willing to risk your time, money, and frustration.
Arjen Koorevaar
April 2, 2026
Rockauto misleads customers, sells parts that do not fit, refuses to refund the payment
Bought a "PRECISION TS108SA Authentic Reproduction" weatherstrip seal for a 1995 Corvette C4, but it did not fit. Not even close. Rockauto says that I bought the wrong part, because there is a Mexican flag on this listing which means that the part is only guaranteed to fit on cars sold on the Mexican market. Which is BS, because the rear hatch of the coupes (including the ZR1) did not change from 1984 to 1996. The page also links to a youtube video, which demonstrates installation on a 1993/1994 Corvette C4. So, Rockauto says that I am to blame for buying the wrong part. And they don't want to take it back, because it has been taken out of the packaging. Even when this would be relevant (it is not, the part is bad), the only way to find out that it does not fit is trying to install it. Very disappointed. Rockauto is misleading customers by adding a Mexican flag to avoid liability for a bad part, trying to sell something that does not fit on any car for which they are actually advertising it. This is not a business, but a scam operation.
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