roku.com Reviews
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1.4 / 5
Average user rating
1063
Total reviews
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roku.com Reviews
Read real experiences from customers of roku.com.
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Ivan Koontz
February 10, 2026
I ordered ryoku with a 3 month plan to…
I ordered ryoku with a 3 month plan to check it out and I didn't receive the product until 2 months later so I only had access to the Wi-Fi for a month they would not rectify it and they would not make it better they would not give me that 2 months back besides that the internet service sucks it's slow it skips it's just not worth it in my opinion they offered to give me free gifts which every gift that they offered the shipping was more than the product would have been singularly or separately. It's a giant scam please don't waste your time and money with them or if you do you'll be sorry.
Carrie Smith
February 10, 2026
No customer service available
No customer service available. It’s not fair to have to pay for something you can’t use such as Roku tlc televisions! Perfect internet signal but Roku won’t let my internet work through one tv. Horrible company! Will never purchase from Roku again!!!!!!!!!!
K Jonesy
February 6, 2026
Buyer Beware
Buyer beware, even after you cancel your method of payment saved in your account Roku will charge your account using the saved token info (got an education from CC company on that) connected to your credit card. Then Roku will lie to your CC company stating they never received a cancelation, which was made by phone, in addition to canceling the CC.Streaming isn't too bad, occasionally encountered saving space issues with very few apps but could be just that it was a simple box.
JCP
February 4, 2026
Thank you, April!
After 2 very frustrating hours of trying to cancel Fox1 free trial, I called Roku customer service. I believe it was April who efficiently and with sympathy so solved my problem within a matter of minutes and obtained the appropriate refunds from FOX. She was most pleasant to deal with, and I hope she gets credit for this successful resolution.
Monica M
February 4, 2026
Roku stupidity’
Roku is horrendous! I spoke with 3 different people, At least the last one w as honest. He told me I’d have to get batteries for my physical remote…except I’m snowed in. The remotes on my IPhone nor my IPad won’t work due to network issues. They can’t fix that!
Amber Meske
February 4, 2026
ROKU lies
Looks like I'm not alone. I've wasted over 7 hours of Roku tossing me over to Disney to deal with a billing issue, of which Disney has NO account of. I've been on hold for over four hours over the last month being "promised", "rest assured" and "you can trust me" that the refund would be escalated and returned within hours, but always returning with an E-mail stating that they escalated it to DISNEY to solve it. Disney did not bill me, Roku did. So angry! I declared the charge as fraud and had to cancel my credit card. :-(
Cristian Aguilar
February 3, 2026
Roku 75 inch tv
I got the 75 inch tv it’s awesome
Danielle Ferrusi
February 2, 2026
PURE JUNK
I have a Roku stick and it is so hit or miss, sometimes I turn the TV on and it works and other times I have to mess around for a half an hour to get & stay connected. It is pure JUNK and I do not recommend it to anyone unless you have the patience of a saint.
CD
January 31, 2026
Their $40 Roku streaming device comes…
Their $40 Roku streaming device comes stock with a remote that has no volume control button. I went to Walmart and bought the $10 remote that does and now it won’t control the volume either. When I had the cheaper Roku streaming stick it had volume buttons and automatically worked. Why when I upgrade I get a remote with no volume buttons and when I upgrade the remote after that it won’t work?! Even selling a remote without volume control is a rip off. I have 2 remotes working on it now but the device doesn’t recognize either of them so I can try to fix it according to Rokus instructions. Huge headache.
William James Meyer
January 30, 2026
I am new to Roku
I am new to Roku, I think it should be call stinkwho ! I can not find any information on getting around in this system, no instructions, no help, nothing works, pay for everything. I wish I had NEVER purchased anything from this system. Useless, should have stuck with cable..
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