rothys.com Reviews
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Join 191+ users reviewing Rothy's. Read verified ratings and real customer experiences on rothys.com before you order.
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1.8 / 5
Average user rating
191
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for rothys.com.
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rothys.com Reviews
Read real experiences from customers of rothys.com.
Brands may not incentivize or pay to hide reviews.
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jetinkhamyahoo.com
March 25, 2026
I would give zero stars if I could
I would give zero stars if I could. The first pair of shoes I ordered was too small so I ordered a larger pair and paid $25 (which is outrageous for expedited 2-3 business day shipping) so that I could have them on Friday to take on vacation with me (ordered on Tuesday). I get an alert today (Wednesday) that they have shipped and will be delivered on Saturday. On no planet is that 2-3 business days. I called their customer service and spoke to the rudest woman. She told me I needed to go in and read the fine print that says it also takes 1-2 days for processing. This is actually criminal of a company to charge an astronomical price for expedited shipping and then hide in the fine print that you need to add one to two days to your order. I asked her to speak with a supervisor and she told me I was not able to speak with anyone besides her. I find that answer egregious for a customer service representative and for a company in general. I have always found these shoes to be overpriced and now with this horrible customer service, I will be returning both pairs of shoes and just eating the $25. Additionally, I will never order from them again. When I told her I was going to write a negative review, she said basically go ahead. Worst customer service ever. I’ll find something similar (and likely cheaper) from another company that values its repeat customers.
Denise Beach
March 22, 2026
Not really returnable
These shoes were too tight. I wore them for about 15 minutes. Unfortunately, I decided to wear them to walk across the parking lot to the mailbox. Once they have been "outside," they can't be returned. I just paid a $165 idiot tax for overpriced shoes. Hopefully you can avoid the same mistake.
Jennifer Cornelius Riegel
February 23, 2026
Lightly worn loafers lasted TWO years.
I’ve owned the loafers since the end of 2023. They’re about 2 years old. I’ve hand washed them in lukewarm water with a pinch of tide maybe 3x since then and the fabric is now deteriorating. It’s like threads in the recycled material are breaking and sticking out. It looks like there is white dust all over the black fabric. Rothy’s of course said it was my handwashing and they can’t help me lol These have been stored in their own box for spring and summer since they’re too hot to wear. Use caution if you intend for the shoe to last. I don’t buy new shoes every single year so I’ll go back to the brands that can actually be worn for a while.
Laila Schneider
October 15, 2025
Quick Response
Always responds promptly.
Jessica Medeiros Morrow
September 7, 2025
Rothy’s Sandals Defective — Manufacturer Won’t Help
I purchased these Rothy’s sandals from Nordstrom but didn’t wear them until a year later. Immediately upon first use, I noticed a defect that must have been present from the start. I reached out to Rothy’s for support, but they refused to help and referred me back to Nordstrom, which can’t assist because I’m outside their return period. Very disappointed with both the product quality and lack of manufacturer support.
Richard Atlas
August 23, 2025
I was told in the Rothys store that… buy a size larger than my normal.
I was told in the Rothys store that their driver loafer run small and to buy/order a size bigger.Bad advise, I wore them on vacation and the result was blisters on both feet.Ill advised.Unfortunately, I've had the shoes for 35 days, so my exchange for a smaller side window has expired. I'm stuck with a pair I can't comfortably wear!
Carcho
August 21, 2025
Lovely styles, average comfort but quick delivery
Purchased a pair of final sale shoes from Rothy’s but it isn’t exactly cheap but the style is pretty so I went for it. Delivery was quick, got it in about 4 days via DHL but have to pay for it whereas Vivaia is free delivery. Recommendation on website was to size up and I kind of wished I didn’t as it came looser than I like it. Luckily I only went half size up so I can still wear it. Comfort wise, I feel like Vivaia shoes have more paddings and cushion hence so much more comfortable to wear but this felt rather flat in paddings. I am most likely to go back to Vivaia although Rothy’s styles looks better.
Tracy Ann
August 16, 2025
Passive-aggressive Overseas Customer Service
I tried to return a pair that were clearly not marked final sale, but had become final sale. They would not accept my return since the sizing was inconsistent. I tried a half size smaller, which was too small for a sale price of $90. The passive-aggressive customer service Members looked into my order. Told me I ordered wrong, which is why I called, and they said there’s nothing I could do. This will be my last pair of Rothy’s. I’ll be trying another brand.
andrey litovchenko
August 6, 2025
Don’t know why the reviews here are so…
Don’t know why the reviews here are so low, I had a great experience with customer service communicating with Yassmine and Rania on my purchase. Had the shoes changed for new size as well, overall great product quality for the price and the looks are worth a lot more. Hope a store would open in UK soon!
Ti
June 20, 2025
Can’t Leave Review on Website
I find it odd that all the reviews on their website are good despite the shoe I purchased being extremely uncomfortable. I myself was not allowed to leave a review which seems rather suss. The buckle clog, while cute, isn’t comfortable at all and I ultimately can’t wear them. I unfortunately missed the return window so I’m stuck with them.
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