Rothy’s Coupons & Promo Codes

I'd give them zero stars if the system allowed it. My initial order was too tight so I bought a bigger size and forked over $25 extra for rush delivery, which supposedly takes two to three business days. I needed them by Friday since I ordered Tuesday. Got a notification Wednesday that they shipped and would arrive Saturday. That's not two to three business days on any calendar. Called their support team and got connected with the most unprofessional customer service rep. She insisted I needed to read the fine print that adds processing time to the shipping estimate. It's honestly predatory to charge premium money for expedited shipping then sneak extra days into the terms. When I asked to speak with her manager, she refused and said she was my only option. That's completely unacceptable. These shoes are overpriced to begin with, and now I know their company doesn't care about customers. I'm returning both pairs and eating the $25 loss. I won't be ordering from them ever again.

The fit just wasn't right. I wore them for about a quarter hour and decided to test them out by walking to get the mail from across the parking lot. Apparently once you take them outside, they're done for and you can't send them back. That's a pricey lesson learned on shoes that frankly felt overpriced to begin with. Do yourself a favor and avoid making the same costly mistake.

Picked up a pair of their sandals from a department store and left them sitting in my closet for about a year before finally wearing them. Right away on day one, I spotted a manufacturing defect that clearly existed before I ever put them on. When I contacted the company for help, they basically said it wasn't their problem and told me to deal with the retailer instead. The retailer won't do anything since it's well past the return window. Both the shoes themselves and how they handled my situation left me really let down.

A sales associate at the store told me their driver loafer runs small and recommended I size up. That turned out to be bad guidance. I wore them on a trip and ended up with blisters on both my feet. Not helpful advice at all. Unfortunately, I'm past the 35 day window for exchanges now, so I'm stuck with shoes I can't actually wear without pain.

Pretty much everything that could go wrong did. First, it took way longer than it should have to get my order, we're talking over a month. Then the shoes fit completely differently than expected, so I ordered a smaller size. Those never arrived. When I finally got in touch with customer service after waiting another month, they said they were out of stock that whole time, even though the website was showing them as available. The quality was bad, the sizing was unreliable, and the whole experience was a nightmare.

Got myself a pair of 'The Loafers' last December and started rotating them into my work rotation in January, maybe two or three times weekly. They're pretty comfy, but the left shoe has already developed a hole. I contacted support about this and they said it's just regular wear and tear. This is really annoying because we're only three months in and I don't even wear them constantly! I've had cheaper generic shoes that lasted longer without falling apart. I wanted this brand to be a win for me, but I'm left feeling let down. The price tag just doesn't match the durability.

My main issue is the policy around their sale events marked as "final sales." While the actual shoe quality seems solid, their sizing is all over the map from style to style. You should have the option to swap sizes if the fit isn't right, especially when you can't try them on in person first. They also have almost no physical locations, and nothing near me. As an established brand, they really need to step up by letting customers exchange sale items when sizing doesn't work out.

I grabbed a pair of cozy clogs and was pretty happy with them at first. They looked sharp and the sizing was spot on. But after wearing them for a few hours, the insole started curling up with edges that were super sharp and uncomfortable. I stopped wearing them and it just got worse. I'm pretty sure they had a manufacturing problem. I contacted support ready for them to fight me on it since I'd already worn them, but they actually apologized and just refunded my entire order. No return shipping, no hassle, nothing. Such an easy process! I really do think that particular pair had something genuinely wrong with it, so I'd definitely order from them again.

I'm kicking myself for not checking reviews first. FedEx lost my order. I've tried contacting customer support through email and their contact form multiple times with zero response. Finally got someone through their chat feature who basically told me that since FedEx's tracking still said delayed, they couldn't help and I should just keep waiting, even though FedEx already told me the package was lost. I've wasted so many hours trying to get this fixed and I'm incredibly frustrated with Rothy's lack of support. As a brand new customer, their customer service has completely put me off. I just want my money back. Nobody's returning my messages so I'm disputing this with my credit card company.

Wish I'd found this review page before spending money here. New customer here and I've reached out to chat support twice asking why my order is taking so long to show up. Both times the reps were rude and just quoted policy at me. I asked if I could cancel and get my money back and was basically told to wait around and request the refund later. Tried calling and got stuck on hold with no actual human ever picking up. This isn't what I expected from customer service. I won't be coming back. And if it's taking this long to receive shoes, I'm dreading how long it'll take to get my money back after I return them.

I put in an order on August 16th. It's now August 25th and my shoes still haven't left the warehouse, but they absolutely charged my card. There's no phone line for customer support either, just email and online chat. When I finally got through via chat last night, it was like pulling teeth and took forever. The best they would do was promise to send a replacement pair, if they even do that. I'm done with this company.

Got my first pair about a year back and they're fantastic. Ordered two more pairs after hours using their website's search feature with size and women's filters. Didn't realize until the confirmation email that I'd been directed to the men's version. The shoe title on the product page doesn't mention Men's or Women's, just the fine print confirmation. Going back and running the exact same filters again led me to the men's version yet again. That's when I spotted the tiny gray text saying 'Also available for Women' buried way down, which I couldn't even read on my phone, only on a computer. Reached out to customer service and they flat out said they wouldn't change it. Since it's marked final sale, I can't return it either. After reading other feedback, I found the same shoes on other sites for way less. Honestly, I'm donating my next pair to charity rather than keeping them.

Stay away from ordering through the Rothy's Netherlands site. It's basically fraudulent. Instead of getting what you ordered, they ship you knockoff junk from third-party sellers, charge random amounts, and cover their tracks with sketchy communications. Don't waste your money. I'm filing a dispute with my credit card to get my money back and hoping it goes through.

Bought a pair that was marked final sale. When they arrived, they had the right size on the label but were easily a size too large. I have four other Rothys in the same size and they all fit perfectly fine. I talked to customer service via chat, sent an email with photos, and even called. They kept saying it was final sale so no exchange, even though I wanted to swap them for the same shoe in a different size. These were already on sale for $99 and I'm completely disgusted. I will never buy from them again.

I'm trying to be fair here. My feet are totally normal and I can usually wear any shoe without trouble. Heels, sneakers, flats, whatever, they work fine for me. I really wanted to love these shoes. The style is gorgeous, but wow, the pointed toe version was a nightmare. I grabbed them in red, black, and also the round toe in black and grey. The pointy ones crushed my big toe, so I sent them back and went up a size. Same problem. The round toe ones I kept despite them hurting after an hour. Then I made the mistake of trying the loafers because my friend had them and looked amazing in them. I sized up again, they still pinched, and after two hours I was walking on my heels trying to avoid my toes touching the front. I've got four pairs of Rothy's sitting in my closet that I'll probably never wear. Customer service was fine, but none of that matters when nothing fits right.