ruelala.com Reviews
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Join 408+ users reviewing Rue La La. Read verified ratings and real customer experiences on ruelala.com before you order.
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1.8 / 5
Average user rating
408
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ruelala.com.
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ruelala.com Reviews
Read real experiences from customers of ruelala.com.
Brands may not incentivize or pay to hide reviews.
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Becky Case
March 25, 2026
Ridiculous return policy for an online…
Ridiculous return policy for an online store! I ordered a pair of pants for my sister for her birthday. I ordered them and gave them to her but they did not fit. Because it had been less than 30 days since I received them in the mail, I didn’t think I would have a problem. I was surprised to find out that you only have 21 days from the time you place an order to return it! I have never seen an online store with less than a 30 day return window! I learned an expensive lesson and that is to stick with reputable online stores! After researching this company, I have read about many people who bought what they thought were designer handbags only to find out they were fake. I guess I’m lucky that I was only out the cost of a pair of pants that I’m stuck with. My advice is to stay away from this company!
customer
March 10, 2026
Buyer Beware!! Bad delivery and customer service
Buyer Beware!!! this "exclusive members only" site is horrible. I ordered an item after I had to sign in with an email. After the order was placed the email got compromised and I no longer usr that email. However my issue was with the delivery. The flimsy cardboard box was left out in the weather. The box was so soaking wet that when I went to pick it spit completely fell apart. The item inside was wet and stained . I looked for a customer service number which is almost impossible to find but after a good search I found it, I spoke to Carla and I told her the situation with the email. She looked up my order by the order number which was on a sticker on the disintegrated shipping box. Not even a packing slip in the box. She found the order but told me Rue La La does not do their own returns and she sent me a link to the third party . I quickly tried to fill out their form.I was told the order number was invalid.So I sent pictures via mail to them of the packing sticker with the order number, pictures of the still wet cardboard mess of a box, and of the damaged item itself. That was last week and I have not received one word of any resolution from Rue La La or the third party. At this point all I want is a refund and some direction on what to do with the damaged item. I REGRET EVER ORDERING FROM RUE LA LA . I do not recommend this web site at all. HORRIBLE HIORRIBLE serviceIf I could give zero stars I wouldRichelle LincolnI'm sure the "exclusive members only" site can find my order by using my name
Candy Tang
March 6, 2026
Bought many items from Rue La La a few…
Bought many items from Rue La La a few years ago. I just told by Fashionphile today that the Gucci bag I bought from RueLaLa is FAKE. Be aware of this company, can't believe it's a SCAM. Now I have to authenticate all the bags I bought from them or Gilt.com, they are the same company.
Sheena
March 5, 2026
Horrible shipping and NO customer…
Horrible shipping and NO customer service. You’ll never get your stuff and have no one to help,
angel C
March 2, 2026
I just made a purchase and got what I…
I just made a purchase and got what I purchased on time. I am not sure about the negative comments but I will buy again.
Marilyn McDonald
February 20, 2026
Never received my paid orders
Nothing has never arrived at my address. I’ve ordered 3 time and never received my paid items. They give me credit but I don’t want to buy from them
Jillian
February 13, 2026
Rue LaLa is running an illegal scam
Rue LaLa is running a scam business, where you will most likely eventually receive your item but may be delayed for up to a year, even if the item is in stock and ready to ship. The reason being that they "bank" your money to earn interest or invest in other parts of their business, thus getting rich just off the fact that they are keeping your money and delaying your order. I will be turning this company in to the FTC and the attorney general of their state. They refuse to cancel your order, customer service will never answer, your only recourse is to open a case on your credit card.
D Summers
February 8, 2026
Damaged from the delivery, previously used and NON working
Damaged from the delivery, on 2/7/26 and immediately on 2/7/26wrote to Ruelala with pics) about the flat iron that will not turn on or heat up! Received, thrown in our driveway. Box the flat iron was in was cracked as it is a plastic molded insert that has numerous cracks. The outside of the same box has a gold detail strips that were in pieces delivered in a thin bubble wrap mailing envelope. Will not heat up. They will charge me 22.99 to return it if I won’t take a credit. Unethical! This does not work, it did not have plastic around the plug as new product do, the iron itself had scuffs and worse if all it does not heat up so it’s useless. Don’t be held hostage, don’t buy from them!!PS I have detailed pictures would upload if there’s a way to do this?
Pamela
February 7, 2026
Seconds
These shoes are what the industry would call seconds or items that aren't up to standards to sell at full price. I had a legitimate pair of Clarks shoes and loved them! So, I ordered the exact same pair from these folks. The shoe quality was terrible with buckling and ill fitting areas around the ankles and they used thick shoe strings where the ones I purchased from Macy's were thin shoestrings. They are uncomfortable and they don't match each other totally. I will never purchase from here again.
Katlyn Lewis
January 27, 2026
Great experience!!!!
So I know there are ALOT of negative reviews for Rue La La (a fact I did not know until after my impulse buy) but I will say my experience was great. I found a canvas I really wanted on Icanvas for around 500.00 (sale price). After reverse image searching I stumbled across Rue La La where it was listed for a much deeper sale. I paid closer to 200.00. I purchased, received confirmation and didn’t do addition research until the following day. My heart dropped when I visited trust pilot only to see the outrageous amount of 1 star reviews. I sat with that anxiety for about a week. I received emails when it shipped and it actually arrived sooner than the eta. The package was wrapped perfectly and the canvas was exactly as described. It even had the icanvas logo on the packaging!!! Overall I have never been this happy with a purchase or a companies sale price. It completed my whole space at a fraction of the cost and arrived before eta!!
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