ruralretreats.co.uk Reviews
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3.5 / 5
Average user rating
48
Total reviews
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ruralretreats.co.uk Reviews
Read real experiences from customers of ruralretreats.co.uk.
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sonia A
February 8, 2026
Absolutely amazing and magical stay
⭐️⭐️⭐️⭐️⭐️ Absolutely Exceptional – A Truly Special StayWe stayed at Olive Treehouse in Ripe and honestly, it was absolutely beautiful. From the moment we arrived, we were blown away by how stunning, immaculately clean, and thoughtfully designed everything was. The treehouse is incredibly quirky with amazing décor, yet at the same time feels warm, homely, peaceful, and tranquil. The surroundings are simply lovely – the perfect escape to relax and unwind.What really made our stay unforgettable, though, was the owner, Debbie. From beginning to end she was absolutely wonderful – so welcoming, attentive, and genuinely caring. She checked in to make sure we had everything we needed and went above and beyond in every possible way.We stayed with my partner to celebrate my birthday, and Debbie did something so incredibly thoughtful that it truly touched us. She went out of her way to buy my favourite drink, chocolates, and flowers, wrote me a birthday card, and made sure my day felt extra special. It was such a personal and kind gesture that we will never forget.Debbie clearly runs her properties with so much attention to detail, pride, and care. She has other accommodation options available too, and after this experience, we would happily stay at any of them. Everything is run impeccably, and you can feel the love that has gone into creating such a special place.We could not recommend Olive Treehouse highly enough and will 100% be returning. If you are considering booking, do not hesitate – this place is something truly special.
James
February 8, 2026
I just had the most amazing stay at the…
I just had the most amazing stay at the olive tree house in ripe east Sussex, I've stayed in many lodges over the years and I can say this was the most beautiful lodge I have ever stayed in, the touches and attention to detail was breathtaking, I will 100% be returning again in the near future.
on the hill
September 29, 2025
very very shabby ethics and morals
very very shabby ethics and morals. fleeced for £620...recently booked a holiday on the isle of wight, paid the deposit of £620.. my mother passed away a few weeks ago (not why i cancelled) but due to that happening unforseen family problems have happened, so i had to cancel. Now they walk away with £650,, didn't even care to understand my situation. Id fully accept and expect some financial loss but £650? but "its just there policy" disgusting will never use again. By comparison and to highlight the gulf in standards, i also booked a ferry through the link they sent me, £230 also had to cancel that ferry, but got every single penny back from the ferry company.
Dawn903
August 27, 2025
First class service
I contacted Rural Retreats to enquire about Bull Point Cottages in North Devon. I received excellent customer service with my enquiry and booking, with regular updates and pre-arrival information. The cottage was a very high standard. Would thoroughly recommend booking with Rural Retreats.
Pen
August 24, 2025
Query administration and honouring offer
The house at 7a Cathedral Green was exceptional and beautifully maintained by the caretakers.We selected to book through Top Cashback and our claim remains outstanding over 3 weeks after our stay.If Rural Retreats offer 5% cashback it’s very sad that they choose not to respond to queries and release payment Despite this over a month later we have no response from Rural Retreats
Neavesy
August 24, 2025
Wonderful cottage
Just had a wonderful stay with Rural Retreats in Fiddlers Green at Hamworthy. Beautiful cottage and walled garden. Very comfy for lounging around in and so close to Poole No issues at all. Why people moan about spiders and cobwebs in other properties is beyond me. Spiders need a home too…!
Paul Thomas Butterfield
June 3, 2025
"Rural Retreats" standards are…
"Rural Retreats" standards are slipping- cottage property specification on TV suppled being VERY BASIC for 21st century. A very small sized ( about 2 foot) for the room in question is far too small. ONLY "Freeview". Not a SMART TV, so you cannot have any Apps , Netflix, etc to watch films etc around the wood burner. This standard of customer expectations is unacceptable, given the weekly price of approx £1500, in the month of June 2025. Given I could have at least two weeks summer holiday abroad in guaranteed sunshine, and with half board. Holidays in this country are getting far too expensive, and very poor value for money, especially for this so called high class "Rural Retreats" holiday firm which it clearly is not! How much would it cost for the owner to provide a SMART TV at today's prices, about £350 and reusable size of 54" or so. Cheap stakes !
linda lashmar
April 24, 2025
We stayed at the garden room in Sussex…
We stayed at the garden room in Sussex , we were very disappointed , the place had cobwebs everywhere, not been cleaned , floor had tea all over it , the blinds were disgusting, didn’t use the hot tub as scared about the hygiene, in all a let down , when we left I did text the owners to make them aware , they didn’t bother acknowledging the text , I don’t like giving a bad review but they just ignored our text ,
james
March 25, 2025
Just made a booking with RR
Just made a booking with RR - excellent service from staff that answered my call
Hester Pendino
July 27, 2024
Very disappointing experience…
We booked a property in the Surrey Hills called The Hay Barn with Rural Retreats. I thought that booking with a company that offers luxury accommodation I would be guaranteed a perfect holiday as I`d paid an enormous amount of money for it. I was very disappointed.There were 2 major problems with this property. The showers were very slippery & it had been mentioned several times in the guest book but nothing had been done. This is an accident waiting to happen. The other problem is the fire escape route. You are supposed to get up on a piece of furniture & get through a window. This is not possible as the window opens in such a manner that an adult could not possibly get through it. Perhaps a child could get through but its questionable. Theres a fair drop to the ground & having done that the gate which is the fire exit is locked so you are trapped in this very tight corridor as the next door fence is only 2 metres away from the cottage & is 12 feet high so one couldn`t climb over it. My sister & I are in our 70`s & there would be no escape for us if there was a fire. The stroll to the pub is a hike of 30 minutes & the local shop is even further. The kitchen is ill equipped. I wouldn`t recommend Rural Retreats to anyone because their fees are exorbitant & the "luxury" is very much exaggerated. Please look at the reviews before you part with your money because in my experience it was exceptionally disappointing.
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