samsonite.com Reviews
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Join 1,109+ users reviewing Samsonite Europe. Read verified ratings and real customer experiences on samsonite.com before you order.
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3.3 / 5
Average user rating
1109
Total reviews
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samsonite.com Reviews
Read real experiences from customers of samsonite.com.
Brands may not incentivize or pay to hide reviews.
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Sylvia Huber Egli
January 31, 2026
top customer service
A few years ago, I bought two Samsonite travel bags and hardly ever used them. Now, the rubber on the telescopic handle had become sticky due to age. I described the problem to customer service and they sent me replacement material free of charge. I think that's great, because it's sustainable and the very courteous service is a huge plus. I'll definitely be buying Samsonite products again in the future.
Thomas Werner
January 31, 2026
Excellent spare wheels
Excellent spare wheels. My suitcase feels like its new again. Easy to change.It took about a month to get the parts, but i was in no rush, so not really a problem.
Alex
January 31, 2026
Good for the planet
-Replacing wheels i/o discarding the whole luggage = good for the planet and good for my budget (the parts under warranty were free of charge)-excellent service, with direct delivery to my address within a few days-DIY, I learned to do myself with no issue at all (thanks to your tutorial)All good and many thanks again !Alex, CH
Tamás Horváth
January 28, 2026
Great service and fast delivery
Great service and fast delivery
Sk
January 26, 2026
extremely disappointing quality and…
xtremely disappointing quality and customer serviceI purchased the Samsonite Karissa Evo Round Backpack (15.6”, Black) on 20 November 2025, expecting durability from a premium brand. Unfortunately, the experience has been nothing but frustrating.The first backpack had to be replaced after a short period because the shoulder strap stitching was insecure and coming undone. While inconvenient, I accepted the replacement assuming this was a one-off manufacturing fault.Sadly, the replacement backpack has now also failed, with the top handle strap breaking completely after only a few months of normal use. A work backpack should not be falling apart this quickly — this is not wear and tear, it’s poor build quality.What’s even more disappointing is the customer service response. I was told my only option is to send the bag to a service centre for repair, which could take up to 28 days. I explained that I use this backpack daily for work and would be left without a bag, but there was no consideration or alternative offered. After two faulty bags, being forced into a lengthy repair process is unacceptable.For a brand that markets itself on reliability and quality, this experience has completely eroded my trust. I have owned far cheaper backpacks that have lasted years without issues.I would not recommend this product, and based on my experience, Samsonite’s quality control and after-sales support are far below what you’d expect from a premium brand.
Sascha van Nuijs
January 24, 2026
Fast service without any costs
Our suitcase (broken hinge) is repaired by Samsonite, without any costs. Very short waiting period.
Carly Santos
January 23, 2026
Seamless, Stress-Free Service — Highly Recommended!
I thought this was a fabulous service! I’ve travelled with my Samsonite suitcase frequently over the last 12 years, and during that time I’ve had minor repairs completed in several countries. This experience was by far the most seamless. I’ve struggled with language barriers in other countries (obviously my fault), but because this process was entirely online and included a courier service, it was so much easier.I originally had an issue with one wheel, but the others didn’t have great manoeuvrability either. The service replaced all of the wheels at a very reasonable price, in my opinion, even though only one wheel was the main issue. I really appreciated their initiative, and my suitcase came back feeling like new. THANK YOU!
Taner Atalay
January 19, 2026
Truly Impressed by Samsonite’s Customer Care
I’m genuinely impressed with Samsonite’s customer service. Simply by providing basic information like the serial number and purchase date/location, they immediately arranged to send a replacement telescopic handle and a full set of rollers free of charge.The shipment was fast, delivered by a reliable courier, and the whole process was smooth and effortless. This level of service truly exceeded my expectations. Outstanding support and a great example of standing behind your product.
Giuseppe Borghi
January 11, 2026
Pro DLX trolley repair kit for free
I have a Pro DLX trolley that I sue every week to commute and after many years, probably more than 10, one of the wheels it broke. I checked in the samsonite website and saw that ether was a repair kit and even more I found it was for free. So I ordered it and in few days was delivered and I installed fixing the problem. Samsonite great support, thanks !
Marián Šandor
January 9, 2026
Great service
Great service, quick delivery
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