samsung.com Reviews
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1.3 / 5
Average user rating
6484
Total reviews
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samsung.com Reviews
Read real experiences from customers of samsung.com.
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A. Mattson
February 21, 2026
Samsung Dryer Will Not Turn Off
Do not buy Samsung dryers. They have a known flaw where the dryer will not turn off unless it is unplugged. To be clear, it will not end a drying cycle and it simply keeps running. When door is opened, it stops tumbling but immediately starts again when door is closed. No controls. Mine came with a one year warranty which had expired. Samsung refused to address the issue although it is a major fire hazard. I had it hauled to the dump.
Raed Nouri
February 21, 2026
Extremely poor communication
Extremely poor communication. I asked a simple warranty question regarding my compressor and provided all the necessary info, including Error Code 84C. Instead of helping, they ignored my technical info and tried to charge me a $200 diagnostic fee. They prioritize service fees over actually solving problems."
Kathy
February 20, 2026
Samsung's deception. Do not buy from them.
I have been a long-time Samsung customer, purchasing everything from televisions to mobile phones based on their reputation for quality products and customer service. On January 9, 2026, I purchased a Galaxy A16 5G (128GB). I was surprised afterwards to discover that the phone did not include a power adapter—only a cable. Had this been clearly disclosed in the description, I would not have made the purchase. Adapters ALWAYS came with their phones. If they suddenly made this change then they need to state CLEARLY (not hidden) that Adapters are sold separately and phone needs adapter or a charging source to work. Charging the phone via a cable connected to an extension cord takes 4-5 hours. Some senior consumers don't have anything and must have the added expense. I attempted to purchase a Samsung adapter from a third-party seller who claimed it came directly from Samsung distribution, only to receive an empty, supposedly sealed package. Multiple calls to Samsung customer service have been unsuccessful. I was promised supervisor callbacks that never occurred and was ultimately disconnected after requesting further assistance. Today I was disconnected again. I am very disappointed in Samsung's customer service. This situation has become unnecessarily frustrating for something as basic and inexpensive as a power adapter. This multi-billion dollar company needs to go out of business just for their neglect of customer service alone. They just don't care.
Jay Huynh
February 20, 2026
Their online store is a joke because…
Their online store is a joke because they choose a carrier that doesnt even do home deliveries ( PUROLATOR). They automatically say failed attempted delivery and bring the package to their warehouse. Please, dont have an online site if you choose a pathetic carrier like Purolator.
Antony Armitage
February 20, 2026
terrible
impossible to get any help whatsoever with a moble phone, reapir centre is impossible to get through then when you do its someome who dosnt speak english amd the connection is so bad you cant hear a single word, will be not using any samsung product anymore
Paige Francis
February 19, 2026
Delivery issues/customer service issues
I purchased four expensive items on January 22nd. Three arrived within two days, but the fourth item—an American fridge freezer—was scheduled for delivery the following Wednesday, which I understood due to its size.On the first delivery attempt, the team discovered the doors needed to be removed to bring it inside. They attempted this using an impact driver, which damaged the screws, and the fridge had to be returned for a replacement.A week later, on the second delivery date, I was informed the delivery van had broken down. The fridge eventually arrived after a van change, but it was already dark and the delivery team had no trolley or tools (due to the earlier van swap). They advised me to reschedule to avoid damaging the fridge.Two days later, on the third delivery attempt, the team unpacked the fridge only to find a large scratch on one of the doors. The item was returned again, likely damaged during repeated loading and unloading.I was told I would be contacted within 48 hours with next steps. After hearing nothing, I contacted Samsung myself. I asked to speak with a supervisor but was told no one was available and that I would receive a call within 24–48 hours.Two days later, still having received no call, I contacted Samsung again—only to be told there was no record whatsoever of my previous request for a supervisor to call me back. This was extremely frustrating, particularly given the ongoing delays.When I called again, I was offered only a £30 Samsung voucher and told I would receive an updated delivery date as soon as possible. It is now Thursday February 19th, and I am still without a fridge and still waiting for a confirmed delivery date.
Federico Perazzoni
February 18, 2026
I bought both a Samsung TV and a…
I bought both a Samsung TV and a Samsung monitor, and I have always had issues with burnt-in pixels. It can’t be a coincidence. Clearly, these Samsung products are of very poor quality.
pixel_dan
February 18, 2026
Innovative devices with good screens…
Innovative devices with good screens and performance.
Chris Piascinski
February 17, 2026
The customer service is a joke to smoke…
The customer service is a joke to smoke and not even a second to waist. The battery fabric in Hungary is killing people and they support it
Makaila
February 17, 2026
i bought a smart fridge
i bought a smart fridge, a diswasher and a range and within less than a year the range and the dishwasher broke. So disappointing and of course it broke right after the warranty expired! not withstanding that my house almost caught on fire because of the stove turning on accidentally on multiple occasions. i am terrified that one day it might happen.never again would I buy applicances from them,i truly discourage this brand i had Frigidaire and LG and never had an issue. the only reason i replaced them was because i wanted modern and smart appliancesSamsung, must do better! and support their customers!i am more than happy to provide my phone number and have them call me
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