sandandsky.com Reviews
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1.7 / 5
Average user rating
652
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for sandandsky.com.
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sandandsky.com Reviews
Read real experiences from customers of sandandsky.com.
Brands may not incentivize or pay to hide reviews.
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Beck Pender
August 14, 2025
Have loved the products for some years…
Have loved the products for some years and decided to order again for a birthday treat. I placed an order of an eye cream and a pore cleanser on 30/07. I never received a confirmation email. I waited for a week then emailed a screenshot of the receipt to the info email address. I was told my order wasn't able to be found. After a few more back and forth emails my order was founded and finally processed, 10 days after I initially placed the order. When I finally received my order, the pore cleanser was mossing. No note, nothing. I then emailed the company again asking if this was a mistake and I was told the pore cleanser was out of stock and I could be sent something of equal value or just receive a refund.Whilst I appreciate the fast response to my emails, it is extremely frustrating that my order was never processed, until I went chasing, and when it was, half my order was never sent and I was never offered any other form of compensation considering the multiple stuff ups.
Kris Booth
August 1, 2025
I love the products. Poor customer service.
I love the products, but the constant delays due to inability to source ingredients and then when the product is available huge delays in shipping. Waiting for over 2 months is getting beyond stupid.
Shelley West
May 14, 2025
Be prepared for rubbush customer service!
Been 4 weeks still no order and £54 out of pocket. No responses to emails or messages. Just responding to messages might get you past 2 stars 🤨🫤
Krista Kenny
April 24, 2025
Waste of money.
I have now left two 1 star reviews on their website but i can't seem to find them so now I'm wondering if they only allow the reviews that say good things about them which wouldn't surprise me. Firstly my order took over a week to ship. I ordered the Perfect Skin Kit which included the Pore Refining Mask and the Australian Pink Clay Flash Perfection Exfoliater but the Perfection Exfoliater was missing from the package when I recieved it.My order says I ordered the Perfect Skin Kit for $66 but when I view my invoice only the Pore Refining Mask shows up which is $49 but its priced at $66 so according to them I paid over $70 for a $49 item. Something isn't adding up here. Also there is absolutely no way to contact customer service, every link for customer service either takes you to the FAQ page or doesn't work so there's no way to contact anyone to resolve any issues you have with your order.I've been buying from Sand & Sky for years and never had an issue but this has left me feeling like I've been grifted so I won't be buying from them again. They've really gone downhill so order at your own risk.
Deedee johns
April 15, 2025
Where is my order.
No product! I have paid and no updates.excrpt when i have initiated contact..Three weeks. i have emailed..Where is my order? ..something about supplier.waiting...No updates..I've asked for a refund..is it a scam?
Kat W
April 15, 2025
First time ordering & still have not…
First time ordering & still have not received my products. I had to make the contact to ask where my order was after nearly 2 weeks. They keep saying they are processing it. Seems like the emails are done by a robot as it says the same thing. Very disappointing!!
Mrs Gourlay
March 12, 2025
Rubbish
Very poor service. I ordered a couple of items together with the free exfoliator. The exfoliator arrived and not the items I’d paid for. I emailed the company who assured me that they had processed a replacement order, but to date I still haven’t received it. Mind you, with Evri as the courier it’s hardly surprising. They are about as useful as one man missing. Not impressed at all. Think I should request a refund due to the length of time involved.
Elaine McKie
February 13, 2025
Scammers!
Ordered direct £94 of products but they arrived minus a £39 moisturiser Told them immediately and they asked for a photo of the box ? Goodness only knows whySince then ....silence As the products were bought to go together it's even more frustratingLike others, I suspect I didn't check via Trust pilot because they were being promoted by a newspaper- the Daily Mail- and you tend to think they would have undertaken due diligence but clearly not Very upset and angry and even if the products were brilliant I wouldn't repeat the orderIn fact, they can have the whole lot back !
Stacey
January 21, 2025
Avoid purchasing directly!!!
Wish I’d checked here before placing my order, but before now they were pretty reliable so didn’t even think to check. Placed an order a week ago and it hasn’t progressed beyond the confirmation stage; if only they were that slow at taking the money. I’ve sent an email to chase it up but after reading the reviews of all those who ordered back in November and December and STILL haven’t got their orders, I won’t hold my breath. What’s going on?! They shouldn’t be continuing to take orders if they still haven’t fulfilled all those from before Christmas! And the fact they put a sale on in the meantime to rake in even more sales when they haven’t fulfilled the ones they’ve already got is diabolical! Very poor service! Praying I get a response and praying I won’t have to wait much longer for the products I ordered.
A K
January 12, 2025
Ordered November 24 2024 and still no products
Ordered November 24 2024, never received a confirmation email although my credit card was charged. I emailed customer service to ask for confirmation, and promptly received a reply. I gave it another week of no updates and emailed again asking about shipping, and again promptly received a response. That same day I got a DHL tracking number, which didn’t change status. A week later contacted DHL and they said it’s with the originator. Contacted S&S and they said they would be “filing a claim”. I think two more emails and I still haven’t received my products, just excuses about being busy after their holiday sales. November 24-January 8. I do love the products so I am waiting, but one more week and I will contact my credit card company.
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