sandro-paris.com Reviews
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2.6 / 5
Average user rating
823
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for sandro-paris.com.
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sandro-paris.com Reviews
Read real experiences from customers of sandro-paris.com.
Brands may not incentivize or pay to hide reviews.
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João Sampaio
January 22, 2026
I returned an item to Sandro over three…
I returned an item to Sandro over three months ago and still haven’t received my refund. I contacted customer service several times with no resolution. Extremely disappointing experience.
Ram Sami
January 18, 2026
Always top tier quality collection of…
Always top tier quality collection of items in each season and very good for value, love it!
magda parkosadze
January 15, 2026
Extremely bad customer service
Extremely bad customer service, I made online purchase on january 1, stil no trakcing info, tried contacting them several times, customer service is directing to email, tried contacting them by email, stil no info, dont purchase sandro onlineUpdate.After sandro’s so called customer support replied here that they will contact me nothing has changed still no information, no order, no status of my order, this is just nonsense , i have never experienced anything like this before
customer
January 12, 2026
Coat fell apart on first wear
It arrived on 30/12 and I decided to wear it for the first time on 7/1/26. When I closed the buckles, one came off in my hand. Their online contact form doesn't work - it just continues to refresh. No other contact details available. This is disgraceful.
Rhoda Schnitzer
January 8, 2026
Feel cheated and bad CS
This was the first time I ordered from Sandro directly and never again. I returned two items both priced at 125,28. I was refunded 118,23 and when I contacted Customer Service was told that one item was not received in its original packing. This cannot be true because I did not even try on the items. It also doesn't explain why I was not refunded the correct amount (because apparently one item was correct!). To get this answer, I had to contact Customer Service multiple times..I was then sent back the item that was apparently not in it's original packing and it is brand new with tissue still wrapped around it. I have given up and taken it as a loss. As a side note: I have been ordering online from other marketplaces e.g. Zalando, Best Secret, Helly Hansen, Hoka, H&M, Zara, Bol, Amazon, Apart, Otto and others since over 20 years and this has never happened to me before!
Catherine
January 6, 2026
No items received, no refund. High profile scammers!
I bought some boots as a Christmas present in mid December. They were to be delivered in time for Christmas. They never shipped. I’ve been told 3 totally different stories from “customer support” and I’m still waiting for a resolution 3 weeks later. They’re holding my €300 hostage. They’re nothing better than scammers.
Dorota
December 21, 2025
Poor service
Poor service. Money is charged for items that are not in stock and never arrive. I don’t know any other store that does this.
ST
December 19, 2025
Terrible customer service-rude
Terrible customer service-rude. Website takes your money and cancels the purchase. When you call customer service you’re told you must go through a multi business day process to verify your identity before you can make a purchase. That should be stated on the website before you waste your time.
V
December 18, 2025
Nice and high quality but too oversized . buying Sandro in the physical…
I prefer buying Sandro in the physical shop instead of e-shop because it seems to me that the brand does not have consistent sizing.Items are generally oversized, also when they are not ment to be. So, each time I ended returning my order because, although I followed a size guide recommandation , the item was too large. Normally I wear 38 in tops, and once I ordered jacket in 38 and it felt like 4 numbers too big. The quality is exeptional and pieces last forever. I did not have any issues with returning good or recieving money back.
Marta Maria Lela
December 18, 2025
I am extremely disappointed with…
I am extremely disappointed with Sandro’s customer service and refund process.For more than two months, I have been trying to receive a refund for items that were returned to a Sandro store in Madrid and are already in the company’s possession. Despite this, I have still not received my money.I only receive repetitive emails saying that there is a “problem” or that someone will “get back to me,” without any concrete solution or timeline. This situation is unacceptable for a brand at Sandro’s level. Holding returned items for over two months without issuing a refund is unprofessional and shows a serious lack of respect for customers.I truly like Sandro as a brand, which makes this experience even more disappointing. Unfortunately, due to this situation, I will no longer shop with Sandro.I hope Sandro takes responsibility and improves its refund and customer service processes.
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