saucony.com Reviews
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1.5 / 5
Average user rating
233
Total reviews
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saucony.com Reviews
Read real experiences from customers of saucony.com.
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Ally Yates
April 7, 2026
Absolutely awful!!!
Absolutely awful!!!! I would never buy from them again! I ordered two pairs of trainers, they chose Evri as the courier, the box containing both items was left outside and then stolen. When I reported this to Saucony I didn't even receive a response! After 9 days I had to chase them up on the live chat at which point they confirmed they had received my emails but hadn't responded and that it was going to be another 3 days until they could email the form for me to confirm the items as stolen! To give a customer no response at all when they report items stolen is poor to say the least, then to leave them out of pocket for at least two weeks. At the time of writing this review it has been 9 days and I still don't have the form let alone a refund and I have no way of being sure I'll even received one! Avoid!!!
Tony
March 30, 2026
Could not proceed with orders online.
Could not proceed with orders online.
Ben Williams
March 26, 2026
Quality is disappearing bit by bit
Currently, the last two years, my shoes have fallen apart within six months/ mesh and glue separation / foam breaking off , the impact is that I spend twice as much on shoes, huge, huge fan for many years over 20 years of running in your shoes, concerned that now I will have to buy multiple to keep up.
Sigal Blume
March 24, 2026
If I could give zero stars
If I could give zero stars, I would. The WORST customer service. They delivered my package to the wrong house and opened an “investigation”, had to call multiple times to get a refund. No offer to resend item or offer a discount on next order or frankly even an apology. Super rude on the phone considering this is not the customer fault at all. Never ever ordering from them again!
Brit Shore
March 16, 2026
Incompetent at the least
Quite possibly the worst customer service experience I've ever had. Avoid.I ordered multiple pairs of shoes for a run club. Half my order was returned in transit by Saucony themselves — never even reached me. The half that did arrive I returned shortly after, due to the appalling experience overall. Tracked delivery confirms it was received.That was over 20 days ago. I still have no refund.Apparently both parts of my order were flagged by their fraud prevention team — for a legitimate purchase. This triggers a separate 20 working day process that they don't tell you about upfront, completely bypassing their advertised 14-day return policy.Since then:- Emails go unanswered or receive generic non-responses- Advisors make commitments they don't follow through on- A live chat agent terminated the session when I asked for a simple update- I have proof of delivery of my return and still cannot get confirmation it has been processedI have now submitted a formal complaint (Case 05018929, Order W1090602831) and will no be seeking legal action. I will commit to posting all over there socials unti this matter is resolved.This company currently sits at 1 star on Trustpilot. Having dealt with them first hand, I completely understand why. There is no accountability, no follow-through, and no regard for the customer once they have your money.
Jme
March 14, 2026
Stay clear of this company
This company is an absolute joke, I ordered shoes they shipped then asked ever to return them back to them mid transit. I’ve been waiting over 14 days contacting numerous times with no response and no refund stay clear of this company!
Gareth Stewart
March 13, 2026
If I could leave a score of -5 I would
If I could leave a score of -5 I would. Do not use this company in any circumstance. Faulty products that offer a refund but it never materialises. Awful
Lyndy Lou
March 6, 2026
Horrendous company.. AVOID!
Horrendous company!Sent a pair of trainers back, to which they received on 26/3 as I have the tracking number still!, so I can cleary see they received them!No email from them to say they’ve received them back, but I know full well they haveLuckily I paid by Klarna, so i won’t be paying for trainers I don’t want, so it looks like I will have to get Klarna involved, as I have the tracking from the post office still etcAlso, there communication is non existent ..AVOID THIS COMPANY!
Melicent Clinkenbeard
February 27, 2026
I ordered a pair of women’s size 6 1/2…
I ordered a pair of women’s size 6 1/2 walking shoes on January 14 of this year. That was my second time in a year to try to order a pair of shoes through Saucony. Both times I was sent a man’s size 8, and both times they were returned. I tried to talk to someone in customer service who made me feel like a stupid idiot because she said I ordered a unisex shoe and I clearly did not. I’ve been wearing sock and eat for 11 years and I’m not sure I’ll ever order again. I have switched to a Brooks and I’ll be honest. I’m not nearly as pleased as I have always been with Saucony in the poorest customer service relations I’ve ever seen.
Carmen Poulten
February 25, 2026
Shadow 6000 Red suede toe NOT FIT FOR PURPOSE
Purchased a pair of Shadow 6000 in Red trim on white. Wore the trainers out on a dry day with wet floor from previous light showers. And the red suede toe bled through onto the white. In my mind this made the trainers unfit for everyday purpose.The response from Saucony customer service suggested that I had used the shoes in an unusual manner, and that they were not built for wet conditions. Light rain in the uk is a given.
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