screwfix.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 5,737+ users reviewing Screwfix. Read verified ratings and real customer experiences on screwfix.com before you order.
Related articles
2.7 / 5
Average user rating
5737
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for screwfix.com.
Brands may not incentivize or pay to hide reviews.
screwfix.com Reviews
Read real experiences from customers of screwfix.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Christopher Glover
February 5, 2026
This one of my two go to suppliers
This one of my two go to suppliers, for tools and materials. Keen price.
Mr Andrew Smith
February 4, 2026
LIES
Bought a radiator on line, they made a mistake so they cancelled it but kept my money. STILL waiting on refund!!!Went into to store to buy the radiator but wasn't in stock so ordered one told delivery would be Wednesday. OK with that plumber coming ThursdayDelivery didn't turn up today ( Wednesday) said attempted delivery nobody in ( I've been in all day I'm disabled) phoned customer services they said they'd have one delivered to store where I could collect ( I'm disabled remember) but then said its be delivered to store as a back up on the Friday Plumber won't be around Friday and I'll have to wait 8 weeks but I'll be in hospitalSCREWFIX STOP TELLING LIES !!!Update had a customer service manager call me (jade) lovely girl did try and rectify situation by offering me a some of money compensation ( I declined, I won't be bribed) it's messed up my whole day Went next door to Toolstation collect tomorrow as in stock !!!
Karl Lacy
February 4, 2026
No point being a Shop if you can’t stock the items you advertise for sale
When will the people behind Screwfix realise that they are failing in business and causing tradesmen an absolute nightmareAdvertising items online and every single time you go to the store, they don’t have it in. Sorry sir next day. That is all you hear.The purpose of having a Shop is for convenience for the customer. If I require a tool, I require it immediately for use that day.Get a grip and have at least one product from your catalogue that you are advertising as holding in the store for customers to buy. I wouldn’t even mind if I had to travel to another local store.Today wanted a concrete vibrating poker and not one store in the whole Leeds area has one. All you want is the money in your account and for customers to wait on you. It’s a failing business mindset that has just cost you another sale. I will take my business elsewhere.
Jamie H
February 4, 2026
Good quality shipping could be faster
Good quality shipping could be faster
customer
February 3, 2026
Fantastic Value
Purchased a 1000 x 600 double radiator with free Thermostatic Radiator Valve & Lockshield for £52. Ordered click and collect and a very polite staff member in their Netherton Industrial Estate, Wishaw branch loaded it into my car.
Roy Chorley
February 3, 2026
I find it very intrusive asking…
I find it very intrusive asking questions about my personal details by a member of your staff and in front of joe public before buying something, after so many questions i walked out and will not be shopping at your stores again, to other customers please don't put up with this questioning
simon painter
February 2, 2026
Screwfix Maidenhead - low stock levels?
Screwfix Maidenhead is my nearest store - Generally speaking it`s been pretty good in all aspects but recently the items in my orders can`t be picked up together - it needs two trips . That`s more time and petrol etc and its becoming a pain .The staff are always good but they are being let down by the system ? I`m going to try Toolstation to see if they are any better in terms of stock levels .
Roger
February 2, 2026
Poor website function blames customers browser
Customer apparently cannot change billing address, pretty stupid, so cannot pay for goods!When I complained they blamed my browser (Firefox) suggesting I should be using some Microsoft rubbish such as Edge (no way).There website should work with ALL popular browsers but obviously they are to incompetent to make it so and would rather blame the customer!Many thanks for your prompt response, the problem was fixed by your support updating the address for me however there attitude regarding peoples browsers got to me hence the review, I thought that was confined to old school banks years ago. I would prefer the review to remain anonymous.
DW
February 2, 2026
Customer Resolution Team Ignored Every Issue and Blocked Escalation
I’ve been a Screwfix customer for over 20 years, but the way my recent complaint has been handled has been extremely disappointing.My complaint wasn’t about the product – it was about how the case was managed. None of the specific points I raised were addressed, yet the Customer Resolution team repeatedly claimed they had “answered everything”, even though they hadn’t answered a single one. It feels like they say this simply because they know they can, and because there’s no internal escalation process that actually functions.When I wrote to the Executive Team, the same Customer Resolution staff intercepted the message and closed it again. It’s impossible to get a fair review when the team being complained about is allowed to block all escalation.At this stage, I’m now escalating the matter to the CEO of Kingfisher, as it’s clear Screwfix has no interest in resolving complaints properly or treating long‑standing customers with basic respect.I would still welcome a proper acknowledgement of the poor service and a goodwill gesture for the time wasted.
george smith
February 1, 2026
Their decision widely reported in UK…
Their decision widely reported in UK media not to display Christmas decorations has ensured I will never shop there again.I'm offended by them.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).