seaworld.com Reviews
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1.8 / 5
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195
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seaworld.com Reviews
Read real experiences from customers of seaworld.com.
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Phyliss Middlemass
March 27, 2026
Was such a disappointment
Was such a disappointment. Rude staff very overpriced food. Shows were poor and just a very bad atmosphere. Paid for the beluga whale experience for my daughter and it was terrible such a waste of money and a day of our holiday in orlando. WC.260317.06.950.00011
Geneva Annett
March 17, 2026
Letting Kids See These Animals Up Close Is Important!
We took a trip to San Diego last week with our preschooler and our day at SeaWorld was the highlight of the week! We did the Dine with Orcas lunch and I don't know why anyone would have lunch anywhere else in the park! It's barely more expensive than a normal amusement park lunch, but it's a buffet (at least in San Diego, other parks might be different) and the orcas are right there! We also booked an up-close encounter with the beluga whales, which was delightful all around! Our daughter is real into Raffi's Baby Beluga right now. She LOVED the whole day! Too many people have let themselves be emotionally manipulated by a documentary that's designed to be emotionally manipulating. Try talking to the actual trainers and see them work with the animals they love. Most importantly, kids need to be able to go to these sorts of parks and see these amazing animals up close. They'll fall in love with them and people take care of the things they love. So, I'm glad that we went and kindled a love of marine life in our daughter's heart. We'll be happy to check out the other SeaWorlds in Orlando and San Antonio too. :)
David Steinhart
February 23, 2026
Fraudulent Transactions
I got multiple fraudulent debit card transaction on Oct 27th 2025 that I am still disputing with my bank. $369.17 from SeaWorld San Antonio and $349.95 from SeaWorld San Diego. SeaWorld is telling my bank this is a valid transaction because SeaWorld has my Name, phone, email, billing address, and card info. All of that is public info except my card info, which was stolen. I have since disabled my Debit Card, but SeaWorld insists this is a valid charge. I need help from someone at SeaWorld to make this right.
Ida Unjem
February 16, 2026
A $200 Nightmare; Tech Failures and Filthy Facilities!
We traveled all the way from Norway to visit SeaWorld Orlando, and it was the biggest disappointment of our Florida trip. We spent nearly $200 per person on tickets, All-Day Dining and Quick Queue, but the "premium" experience was a total disaster.The SeaWorld app refused to recognize our tickets all day. It kept telling us to "buy tickets" just to see the map or wait times. I spent the entire day fighting with my phone, which drained my battery and left us wandering the park blindly.We paid for All-Day Dining but only managed to eat once. We waited 60 minutes in line for a burger and fries that were cold and tasteless. Because of the long lines and the fact that the pass doesn't work at the Food Festival booths, we wasted hours of our vacation standing in food lines.The Quick Queue system is poorly managed. Staff let lines get mixed, and worse, they sent out roller coasters with empty seats while the lines were huge. It was a total lack of efficiency.The restrooms were a disaster—gross, wet paper everywhere, and overflowing trash. It was disgusting and clearly not being cleaned.Mako and Pipeline are great rides, and the Sea Lion feeding was fun, though it is sad to see the collapsed dorsal fins on the orcas compared to how they would be in the wild.As international tourists, we saved up for this trip for a long time. To have our time and money wasted by technical errors and poor management was a big disappointment and I'm never gonna spend our money here again or recommend it to anybody.Save the money and stay at home.
MF
January 1, 2026
1/1/26 I love sea world years ago .
1/1/26 I love sea world years ago. But now the getting worse. Last night the Dj. Was horrible don't know how to mix playing 80 music. Dj. Ira I think. Look like a kid was playing with the mixer .Restroom dirty no toilet paper. Bad smell too. Trash can fulls. Food very little for the price. Everything over priced. No that many decor look sad . Very little employee.
Kimberly Borneman
December 19, 2025
I purchased multiple individual four…
I purchased multiple individual four for $25 Animal Feeding Stations online. Yesterday I went to SeaWorld Orlando with only one printed copy for a four for $25 Animal Feeding Station. This should have only printed 4 individual tickets but I noticed she was printing more. She stopped printing once I said something but at this point she had already printed more tickets then I asked for. She printed 24 tickets. I only used the four I was planning on using. The problem is they all expired yesterday and when I called to get this fixed, I was hung up on. I called back was told if I gave an order number, they would get me a manager but then just transferred me to a phone survey. I am now on hold waiting for manager and as of this moment with no resolution. Has this happened to anyone else? And what are my legal options?
Марина Белоусова
December 12, 2025
Not bad,but not good
Big lines. People drink alcohol.
Summer
November 16, 2025
DISGUSTING PLACE
The complete lack of regard for the intelligent animas is insane. Orcas, dolphins and seals are intelligent creatures that need 100/1000s of miles to swim yet are shoved in these small murky pools. No wonder they kill your trainers they’re being driven to insanity! They literally try to end their own lives. You are cruel, clearly unintelligent beings and the day they shut you down will be made a public holiday. Shame on anyone who visits and shame on the workers. If I had it my way I’d round you all up and stick you in tiny rooms to preform then leave you abandoned and unsanitary!!! Shame on you all.
Cakegirl87
November 13, 2025
Well first time back here in a very…
Well first time back here in a very long time, we normally avoid the parks as we just like to travel around Florida. Honestly I wouldn't waste the money to go. With our tickets we got the all day dining pass at all three parks.All three parks were poor on food choices and drink wise only soda, which after maybe two is boring as well as makes you bloated especially if you don't normally drink it. In Sea World we went to the smoke house, 2 of us had chicken, which had blood in it, the reply from the staff was it's been smoked.... Not good enough and the ribs were gross as well, I'm pretty sure they weren't cooked neither. The staff had a set frown expression in all parks, in Sea World I asked for a manager or a complaints email, the person I asked, didn't even look at me and just handed me a card which I needed to take a photo of.Aquatica, just another nightmare with food, and as Sea World had given us arm bands for the dining which they shouldn't have done, we needed to go to guest services, for them to sort out Sea Worlds mistake, that took a while as a manager needed to be found. Food wise again limited choice. Busch Gardens well I've never been so disappointed with the park, half the rides were not open, parts of the park were closed which meant you had to go back on yourself to find another part of the park.On top of all of this, they no longer provide maps, and you need to use the app, which is rubbish, even the only nice member of staff I have found in all three places, agreed it was bad and the wifi cuts out around all the parks which you need access too to get the app working. On top of the poor customer service I've emailed Sea World about the pass, disappointing choices for the dining and the app not working and they have never replied! This is just poor customer service at its best! I would honestly say pay the extra and go to Universal and Disney as they are worth the money!!
Vicki Terry
September 26, 2025
Don't purchase meal plans!
WE purchased an all day meal plan for our family. Restaurants are limited and closed 1 hr 45 min. before closing time for the park therefore we were unable to use the pass fully. Not worth the money!
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