semrush.com Reviews
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2.1 / 5
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1220
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semrush.com Reviews
Read real experiences from customers of semrush.com.
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David Stuart
February 25, 2026
SEMrush are Scammers - Do Not Sign Up for a Free Trial
I am absolutely furious with this company. You sign up for a 1-week free trial on the 15th February, they make it very unclear and confusing how you actually cancel your subscription in your account, then you forget to cancel by 24 hours, and they refuse to refund you when you raise a support ticket. I raised a support ticket straight away on the 23rd February (24 hours late), explained that I had not used the service and simply forgot to cancel, and asked for a basic courtesy refund. They refused and hid behind a strict no refund policy.It feels like they rely on people forgetting so they can take the full amount. Do not sign up for this company.We have been using SEMrush in our workplace for 4 years, paying over £250 a month, and we will now be moving to a competitor (Ahrefs).
ItsyBitsy Pajonk
February 25, 2026
Single worst cancellation process I've…
Single worst cancellation process I've seen to date.You want to get sued in EU? Because that's how you get sued in EU.
blaž posinek
February 25, 2026
Scammers
So on 16th of february I took free trial, to test out semrush. Than I saw there are multiple layers of semrush, so I was testing different. On Tuesday 17th I requested call from support, which I got, but since I was in a meeting I said can we speak in 30 minutes.She said no problem. Since I never received a call, on Saturday 21st of February I started chatting with them, what subscribtion I am on. And as seen in screen shot I was on 277€, but that was something I took accidentialy and got refunded this Monday, so my initial subscription which I was comftable paying was 190€ and this I don't want a discpute or refund.Than two other payments hits. When I reached out to support for refund they said strict policy and I gave them screen shots where it's stated that what is showing I will be charged, yet I was charged additionaly 480€.I submited all the screen shots from conversation and support sticking to refund policy.Worst that I have ever seen for that type of service at that level of payments.Strongly advising not to deal with them.-—------------I haven't received any reach out from you.
AHM YOUT
February 23, 2026
Absolutely terrible customer service…
Absolutely terrible customer service and predatory billing practices. I signed up for a 7-day free trial to test the platform. I forgot to cancel it, and the very next day, they automatically charged my card $200 for a monthly subscription.I contacted support immediately (less than 24 hours later), explaining that I do not want the service, I have zero usage on the account, and I requested a simple refund. Their support team (Nadia and Anna) completely refused, hiding behind a strict 'no refunds for monthly plans' policy.Good companies will issue a courtesy refund when a customer clearly made a mistake and hasn't used the product. Semrush would rather force a $200 charge down your throat for a service you aren't using. If you sign up for a trial, be warned: they are waiting for you to forget so they can trap your money. I am now forced to file a chargeback through my bank. Avoid them!
Anatole Noskov
February 21, 2026
Textbook Adobe behavior
Textbook Adobe behavior. I was a paying Basic Semrush subscriber at $139/month. I decided to try their Advertising toolkit with a 7-day free trial. Shortly after, on February 17th, I cancelled all my subscriptions. I went through their entire cancellation process — which is already ridiculously difficult to find and complete — and their own cancellation page confirms I have no active subscription.Yet I was just charged for the Advertising toolkit $200 today. Why? Because apparently cancelling your Semrush subscription doesn't actually cancel your add-ons. They treat each toolkit as a separate subscription, but at no point during the cancellation process do they tell you this or give you the option to cancel everything together. As a paying customer giving them $139 a month, you'd think they'd have the decency to make this clear.When I visited the Advertising section, there's no cancel button. When I visit the /cancel page, it says I have no subscription and just points me to an "extra tools" link. There is no self-service way to cancel the add-on — you're forced to go through support for something that should be a single click.This is textbook dark pattern design. They make the cancellation flow feel complete so you walk away thinking you're done, while quietly continuing to bill you for add-ons with no obvious way to stop them. Judging by the reviews here, I'm far from the only person this has happened to. Absolutely unacceptable.
Philip C.
February 18, 2026
Illegal business practices — DO NOT SUBSCRIBE
They use illegal business practices to lock you in to your subscription. If you sign up with them, you will be left paying $200+ a month against your will. STAY AWAY, BUNCH OF THIEVES SCAMMERS
Yazo
February 15, 2026
free trial experience
free trial experience. after confirmation that subscription is canelled, they charge me again after a year. considering legal action.
Jonh Alex Jonhvmp
February 13, 2026
The worst experience of my life!
I don't even know where to begin to describe how disappointing and frustrating my experience with Semrush was. I was using the 7-day trial version, thinking it would be a useful tool for my work, and I was banned without warning!Yes, you read that right. Banned! No explanation, no prior notice, simply the account deactivated. I was using the tool normally, following the instructions, and suddenly, poof, I can't access it anymore.Apparently, they have a habit of disabling accounts for violating Terms of Service, but the most revolting thing is the lack of communication. How do you say we violated the terms if they didn't even have the decency to tell us what?Semrush is proof that a powerful tool can be ruined by terrible customer service and arbitrary policies. Don't waste time and money with this company. Run away like the devil runs away from the cross!Rating: 0/5 (and I would give less if I could)
Jacob Fermaint
February 12, 2026
WORST POSSIBLE SITE TO USE
This was genuinely one of the worst experiences I’ve had with a SaaS company.I signed up for a 7-day free trial to test the platform, and within just 3 days I realized it wasn’t for me. The problem wasn’t just the tool; it was the way the company handles cancellations and refunds. The cancellation process is not straightforward, and the experience felt controlling and intentionally friction-heavy, like it’s designed to wear you down, so you give up.Finding where to cancel wasn’t intuitive, and the account area is hard to navigate. I shouldn’t have to hunt through menus or hoops to stop recurring billing. Even Semrush’s own cancellation instructions describe a process that pushes you into a cancellation request/form flow rather than a simple “cancel” button, and they warn that if you don’t do it exactly right (logged in, answering all questions, etc.), your cancellation may be denied. That is ridiculous for something as basic as ending a subscription.Then the billing/refund part got worse: I canceled, yet my card was still charged, and now I’m dealing with the headache of getting my money back. On a free trial, that should be the easiest customer support situation on earth: “You canceled and barely used it—refund issued.” Instead, it turned into policy games and obstacles.And here’s the part that really sealed it for me: after this happened, I looked around and saw many other customers reporting the same kind of issue—trial converting to a charge, refunds being refused, and frustration over how cancellation and “refund windows” are handled. Bottom line: if you’re considering Semrush, understand what you’re signing up for. The product may be popular, but the customer experience around cancellation/refunds feels hostile, and once they’ve charged you, it feels like you’re stuck fighting policy instead of getting help.I would not recommend this company based on how they treat trial users and how difficult they make it to cleanly exit.
alexandra bulai
February 12, 2026
I had a very disappointing experience.
I had a very disappointing experience.Money was withdrawn from my account without my explicit authorization, and I requested a refund within less than 24 hours of the charge. Despite this, my refund request was denied.Customer support has been extremely frustrating. I was passed from one representative to another without receiving a clear or fair resolution. No one took real responsibility for the issue.I did not use the program at all, yet they refused to consider this in their decision. The handling of the situation felt impersonal and rigid, with no real willingness to review the case properly.Very disappointing customer care and billing practices. A charge was processed without my clear consent. I contacted support immediately (within 24 hours) requesting a refund, but the request was refused.Customer service repeatedly redirected me between different agents without providing a concrete solution. It felt like the goal was simply to close the case rather than fairly address the issue.I never used the service, yet this was completely disregarded. Extremely poor handling of billing disputes.
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