sephora.com Reviews
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2.6 / 5
Average user rating
3409
Total reviews
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sephora.com Reviews
Read real experiences from customers of sephora.com.
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Jul
January 23, 2026
Terrible customer support and online experience with Sephora
I have had an absolutely terrible experience with Sephora!! I contacted them numerous times about a missing order. Initially, they said they would contact the post office, but now they say the order was delivered, even though I have received nothing!Their responses are one-sentence messages with no apology, no real effort to resolve the issue and no concern for their customers. This was supposed to be a gift, but it never arrived. I started thinking maybe the order wasn’t even sent..Sephora’s customer service is unprofessional, not client-oriented and clearly damages their own reputation. I do not recommend buying from them!!
James Oh
January 21, 2026
SEPHORA = FRAUD
I had a recent order from Sephora for a cologne and was so excited to have a new scent. On the day of delivery, it showed as delivered but I didn't see it so I thought that it would come in the next couple days. I waited and waited and it never came. I contacted Sephora chat and after about 30 minutes, they said they couldnt offer me a replacement or a refund. I then called Sephora on the phone and they also said the same thing. I asked for the reason and they said that because my account is new, with no past orders, they couldn't help with my order with a replacement or refund.I usually don't have packages go missing so I rarely have to call or chat with customer services of companies I purchase from. This is terrible business practices. I will never buy something from Sephora again. I told my significant other this and she will also stop shopping with them. DO NOT BUY FROM SEPHORA, FRAUDULENT COMPANY
Fin
January 21, 2026
I love Sephora products but the…
I love Sephora products but the costumer service is awful. I recently tried to buy 4 items totaling 100 dollars- when using my Apple Pay the site had an error twice so I switched to my physical card which went through. I then received receipts for both Apple Pay payments that the site had said didn't work- the order was placed an additional 2 times... ADDITIONALLY the website glitched and the login button disappeared for 2 hours- so I couldn't cancel the orders. Phone customer service was not sympathetic and reasoned it was a known glitch and was just due to my location. I lost 200 dollars today for no reason.
Margot
January 20, 2026
Wrong order delivered now they won't take it back
I made online shopping for 140.40 Euros. When the products were delivered at the shop, I went to collect them but it was not at all my package. They MADE ME TAKE the wrong products and told me to send pictures of my order to a spesific email. I did. Nothing happened. Then I contacted them again (each time you go through a badly designed auto chat) Nothing. Again... nothing. They demanded better pictures, I sent. They asked again pictures I resent. Then this time ONE PICTURE FOR ONE PRODUCT. I did . Nothing in return!!! All they have to do is to email me a SIMPLE QR CODE. That's all. It's been almost 2 weeks nothing is happening!!! What's going on? Commande n° 7055486296.
Faye Stockley
January 19, 2026
Extremely poor!
Extremely poor!! Placed order for Christmas present on 16/12/25 and it is now 19/1/26 and still not received the order. I have sent 2 messages requesting information as to the whereabouts of order or refund but no response.
Dawn
January 17, 2026
Absolutely disgusted
Absolutely disgusted. I ordered two items of value from this company. Only one item arrived in the box. No invoice no delivery note.I cannot contact them by phone . I am not on social media the only option was to randomly submit a request that said probably the item was out of stock .This isn't good enough. I purchased this on next day delivery and that is what I expect. If they haven't got it in stock you should not be able to order it.Why isnt there a delivery note please?I am reporting this to trading standards. I cannot afford to lose £50.00This company is a disgrace and should not be trading. If someone from sophora reads this. I WANT A REFUND IMMEDIATELY.
Olamiji
January 16, 2026
FN105105899 order number worthless customer service
FN105105899 order numberHow can someone recommend a product to me that does not suit me and then say we cannot refund? The colour matched under your ridiculously fluorescent lights making me look like a burnt clown.And on top of that no refund. You recommend that you don't want to refund anyone now. That's why you will close down very soonI'm.over 60 and I'm exhausted with these ridiculously scamming policies
Hannah
January 15, 2026
The most helpful and kind customer…
The most helpful and kind customer service from the lovely Metadel, the Dyson expert in the mall of the emirates store Dubai 💕
Leigh
January 15, 2026
Three weeks now with no resolution
Three weeks now with no resolution. Six emails, phone calls to a landline that clearly doesn’t work. A head office with no phone number. DO NOT USE THIS COMPANY.
Maggie W
January 13, 2026
Incredible slow refund process
Incredible slow refund process! Over 6 weeks before I received my refund. I appreciate that Christmas landed in the middle, but that time frame is still unacceptable. Returned item first week in December, received refund 13th January.
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