shakeshack.com Reviews
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2.1 / 5
Average user rating
189
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for shakeshack.com.
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shakeshack.com Reviews
Read real experiences from customers of shakeshack.com.
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LYNDON NEWINS
March 25, 2026
Shake Shack Gatwick was superb.
Shake Shack Gatwick was superb.Sadaf was happy and very helpful.Great service and food
Lucy Charlesworth
March 14, 2026
lovely meal
lovely meal
Thomas Meehan
March 12, 2026
Fantastic
Fantastic. Shake Shack in Burlington, MA, Nat is the best! Gluten-Free is great!
Mustafa Serhat
March 7, 2026
Fine dining price, discussting burger
The worst burger , I have ever eaten. A greasy, soggy burger made from the cheapest mince, full of gristle, with no flavour or character whatsoever. The staff are very slow and the place is filthy. They look glum. I couldn't eat it and left it.Don't go Camden branch
Joe Hennessy
March 6, 2026
Order delivery
Order delivery. Used grub hub which really sucks. shack shack order bag wide open. Whole order compromised. they don’t seal the bag. if I didnt want a shake would never ORDER from them. food old and cold. this place is extremely poor on quality and sanitation. I AM NOTIFYING DEPT OF HEALTH FOR MASSACHUSETTS. AFTER 30 YEARS IN HEALTHCARE THIS IS A CHAIN RESTAURANT THAT SHOULD BE SHUT DOWN. ESPECIALLY THIS LOCATION. STAY AWAY FROM THIS CHAIN.
Jacky L
February 7, 2026
Getting worse and worse
Getting worse and worse. This tome was the last…
Sam B
January 28, 2026
Overpriced
Overpriced. Undersized. Sub par taste.
Jim Jam
January 18, 2026
Disappointing
We ate at the King's Cross branch... Nice customer service and shake were about the only good things. Nearly £40 for two burgers, one fries and one milkshake as we shared them to keep cost down. The fries were luke warm and very cardboard like. My veggie burger was hot but really not great at all. My mate had a cheese burger, he didn't enjoy it either. Took ages to come and there was rubbish piled up by the bins. Defo don't recommend and won't ever be coming back.
Snake Pliskin
December 18, 2025
Unchewable pieces in burgers
The chopmeat used in their burgers seems to be ground only 1 time resulting in pieces unable to chew. I know this because I was a butcher for 47 years and made at least 200 lbs of chopmeat every morning ground 3 times. 3rd time it went into package. Also over 6 bucks for fries! Shakes good but over priced. Verdict, they suck!
Peter L
November 25, 2025
This was without doubt the worst burger…
This was without doubt the worst burger I have ever eaten. £35 for two burgers, a portion of chips and a coke (shared!). The burger bun was so grease filled it was like a fat laden pancake surrounding two very greasy patties. I know it was kings Cross, but ridiculous price for disgusting food
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